Security Officer Customer Service

Dear Hiring Manager:

I was interested to see your job posting, and would like to learn more about this opportunity. I have extensive experience. I have a number of years of experience in Property, Hotel and Security, Management.

I feel that my skills would be an asset in this role. Thank you for your time and consideration. I hope to have the opportunity to discuss the opening with you in person.

Sincerely, John.Sharp.

John D. Sharp

Phone:407-***-****. Email: ************@*****.***

Objective

Goal oriented problem solver that is eager to continue an exciting and challenging career. Hardworking and dedicated attitude will bring new value to an existing firm. I am seeking an employment opportunity which capitalizes on my expertise in the Hospitality Industry. Experience

09/07/2016 to present.

John Knox Village,

Security Officer.

07/2016 to 9/5/2016 .

Champion National Security.

03/2015 to 05/28/2016

US Security Associates .

• Security Officer.

Ensure a safe environment for all staff and Guests. Knowledge of Surveillance Monitoring

Suspicious activities reported to Management and local authorities 09/2005 - 12/01-2013

Daytona Seabreeze, Fantasy Island and Dolphin Resorts Ownership: Bluegreen Corporation Daytona Beach, FL General Operations

• Front Office.

• Responsible for smooth check ins/checkouts and Guest satisfaction during their stays at Daytona Seabreeze, Fantasy Island and Dolphin Resorts.

• Security Officer

Ensure a safe environment for all Bluegreen staff and Guests. Knowledge of Surveillance Monitoring

Suspicious activities reported to Management and local authorities 04/2001 - 03/2005 Bobson Realty Boston MA

Property Manager

• Managed Five buildings consisting of one hundred units

• Responsible for Rent Collections

• Maintain General Ledgers

• Followed company procedures in preparing legal and eviction matters

• Responsible for timely rental of all units to ensure maximum profitability

• Responsible for resolving any maintenance challenges. 5/1998 - 4/2001 Swiss Hotel Boston MA

Guest Service Operations

• Guest Services & Security Manager

• Call Center Manager

Focused on customer service operations by initiating, coordinating and enforcing operational policies and procedures.

Assisted in the development of the Operations and Training Manual for the Communication Center

Responsible for the building telephone services e.g. phone lines,T1LINES,ISDN lines,SDS1and high speed Internet access routers and the Hitachi PBX. Purchased and integrated Express, the rapid response computer system to the next security levels by adapting them to work with individual departments, and making them part of the emergency response dispatch system.

Maintained one to one customer relationship with Guests through the training of good business ethics and the implementation of Safety and Security Standards. Controlled scheduling and payroll for the Guest Services and Security department(s). 8/1996 - 5/1998

Long Wood Security @ Children's Hospital Brookline, MA Security Officer

• Responsible team leader for the general operation of the security department

• Maintained customer service operations with patients and visitors by way of access

• control, concierge, transportation, and crisis intervention 1/1994 - 8/1996 Barr Security @ Metropolitan State Hospital Waltham, MA Security Manager

• Responsible for the efficient operation of the Security Department.

• Implemented security training for security officers.

• Controlled scheduling and payroll for officers and office members.

• Oversaw the safety and security standards of the patients and staff. Education

University of Massachusetts Boston MA

• Studies in Business Administration

References

References are available on request.

Contact this candidate