Front Desk Office Assistant

ALICIA BAUDANZA 480-***-****

Phoenix, AZ *********@*****.***

OBJECTIVE

To remain in the hospitality business and further my career through hard work and to become a management candidate through all my experience so that I can have a long term opportunity at a single company or property

EXPERIENCE

Bartender/Server/Office Assistant

Hubbard’s Yellowstone Lodge June 2021 – Sept 2021 (seasonal)

•Manage all bar operations daily including opening, operating, tending and closing functions

•Properly handle various beer servings and select wine openings and pours

•Assist in maintaining appearance and functions around the family owned and operated elite resort lodge

•Set up for breakfast, lunch and dinner

•Perform needed tasks in a professional and courteous manner including serving tables, shuttling guests to and from the airport

•Assist management in tasks needed including shopping and purchasing lodge necessities

Bartender/Server/Banquets March 2019 – Present

The Phoenician

•Provide excellent Five-Star/Five-Diamond food and cocktail service while adhering to Forbes Audit Standards

•Bartended VIP events and cocktail parties

•Used my anticipatory skills to maintain an appropriate delivery time for cocktails and food

•Offered memorable and unique experiences

•Bartender and server for several outlets within the resorts, including Beverage Cart attendant

•Solely cooked and tended bar for very busy 19th Hole restaurant at the golf shop

•Served at the very busy lobby bar “Thirsty Camel”

•Always offered to assist guests with making reservations for meals and activities

•Trainer for new hires

•Assisted with routine inventory/ordering and submitted weekly dry and perishable requisitions

•Set-up and tended pop-up bars for various group events (300+ attendees)

•Volunteered my assistance during my downtime in other outlets by taking orders for tables, delivering food and drinks, and assisting guests to prevent any delays

Front Desk Agent/Golf Sales Assistant December 2017-February 2019

Meridian CondoResorts

• Supervise the check-in process both overall and daily for all arriving guests

• Answer all incoming calls, handle front desk aspects or route to proper departments

• Review and schedule room only reservations

• Manage the booking of guest tee times at various local golf courses and resorts

• Inspect, correct and arrange payment for all guest golf bills

• Oversee the flow and payment of rent & utilities for all condo rentals

• Be available as an on-call participant and manager for the company’s 24/7 support policy

Front Desk Agent June 2017-December 2017

The Camby Hotel, Phoenix, AZ

• Learn and use daily Opera Check-In System to manage client services

• Schedule guests on all property amenities including spa and in room dining orders

• Welcome guests into hotel, check them in, go over amenities available, process credit cards payments

• Greet guests and answer phones to take care of inside and outside calls and route all communications properly

• Review reports for upcoming arrivals and make sure guest needs are met for their room upon check in

• Room block reservations for large groups and special events booked into the property

• Overnight auditor function to print daily reports and roll dates on system for management the following day

Sales Coordinator

Hilton Garden Inn Scottsdale North, Scottsdale, AZ October 2016-June 2017

• Learn all computer systems needed to perform proper Sales and Reservations for property

• Make 50 Sales calls weekly and call reception for events and bookings

• Handle all aspects of events booked into the property including setup, hostess function and breakdown of spaces

• Get contracts signed, entered into the hotel system and paid for events and rentals for the hotel

• Update management on progress and status of events and sales daily

Front Desk Agent

Home2 Suites, Chandler, AZ July 2016-October 2016

• Perform all Front Desk activities for staff and guests

• Check in and check out guests on computer system

• Answer phones

• Make reservations

• Make Sales calls during free time

• Promoted to Sales Coordinator at another property

Store Clerk

The UPS Store, Scottsdale, AZ February 2012-June 2016

• Ship and receive packages via UPS, FEDEX, and USPS

• Perform all customer package handling for both incoming and outgoing items

• Proficient using Microsoft Word, Excel, PowerPoint and Outlook for customer printing needs

• Perform finger print services, certified

• Set up new mail box holders, scan ID’s and handle credit card information for billing

• Handle cash, open and close store, responsible for locking the safe and store door and set alarm

Office Assistant, Accounting, Call Assistant

ARCCOMP, Phoenix, AZ January 2009-January 2016

• Scheduled customer appointment times for the owner

• Became experienced using Microsoft Word, Excel, PowerPoint and Outlook

• Accepted and deposited customer checks for payments for services performed

• Promotional work for business including stuffing and mailing flyers to businesses

• Learned the inner workings of a small business and customer service

SKILLS/STRENGTHS

• Very experienced on business computer software including all Microsoft Office products

• Strong communication skills and an open personality

• Experienced and have very strong customer service skills

• Experience in multiple Hotel Management Systems

• Quick learner, Hard worker and carry myself professionally

• Adapt well to new situations

EDUCATION:

Sandra Day O’Connor High School, Phoenix, AZ

Graduated 2009

Arizona State University, Tempe, AZ

Business School 2010-2012

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