Customer Service Front Desk

Amy Daniels

***********@*****.*** ~ 209-***-**** ~ Howe, TX

Professional Summary:

Ambitious and personable Executive

Assistant with 14 years of prior experience.

Extensive experience meeting short- term and

long- term objectives. E xcellent computer skills

and word processing abilities. Performs well

under fast pace circumstances and I am

extremely confident in my multi-tasking abilities. I increase team productivity by keeping files

organized and expertly handling wide-ranging

assignments. I possess strong organizational

skills and take pride in my work. I carry a

positive attitude into any task. Keen on attention to detail and striving for accuracy in all my work. Operate well with minimal oversight and under

tight deadlines. Personable and customer-

service focused, with a positive attitude and

willingness to learn and be challenged. Flexibility to respond to different work situations.

Accomplishments:

I owned and operated my small business,

Art of Dance, for 10 years. There I learned

the importance of customer service,

effective communication, and valuing my

staff. I believe in serving and giving back to

my local community. I have volunteered my

time to work alongside organizations

including Rotary, Sunrise Kiwawians, Boys

& Girls Club, and Give Every Child A

Chance. I have been the recipient of the

Presidents Gold COmmunity Service award

for my service.

Skills:

● Adaptability

● Teamwork

● Bookkeeping

● Organization

● Determination

● Hard Work Ethic

● Computer Skills

● Customer Service

● Product Knowledge

● Problem Resolution

● Project Management

● Executive Communication

● Budgets and Spreadsheets

● Domestic and International Travel

● Schedule and calendar management

● Excellent at receiving constructive

criticism

● I push to constantly improve in my role

and personal growth skills.

● Calendar Management (Personal and

Business)

● Long and Short -Term Priority

Management

● MS Office (Word, Excel, PowerPoint,

and Outlook)

Education:

High School Diploma - May 1989

Manteca High School

Associates Degree - May 1991

San Joaquin Delta College

Experience:

Talent Manager -

Banana Republic 2017-2022

● Provided customer service using extensive

knowledge of product.

● Balanced and organized cash register

by handling cash, counting change and

storing coupons. Issued receipts and

processed refunds, credits, or

exchanges. Cultivated customer loyalty,

promoted repeat customers, and

improved sales.

● Expert at gaining loyalty membership,

promoting returning customers.

● Offering each customer top-notch,

personal service and polite support to

boost sales and customer satisfaction.

● Improved operational efficiencies while

managing customers requests, store

inventory, transactions, new purchase

orders, and pricing needs.

● Kept areas clean, tidy, and professional

in appearance to maximize worker

efficiency and promote customer

engagement.

● Folded and arranged store merchandise

in attractive displays to drive sales.

● Overseeing employee break and lunch

schedules.

● Onboarding and Orientation for new

hires, training of new employees, and

processing their paperwork.

● Reaching daily ops and hourly goals by

maintaining conversion, sales, and loss

prevention.

● Supported loss prevention goals by

maintaining accurate drawers and

monitoring shopper behavior.

Executive Assistant -

San Joaquin County Office of Education-

Ed Services/ STEM Dept. 2015 -2022

● Correspondence with all of San Joaquin

County districts and each school site

personnel as well as open

communication with camp staff and

students' parents.

● Scheduling for cabin configurations, bus

transportation, maintenance repairs, and

training for new hires.

● Managed nutrition state reporting,

medical reports, data entry, p/r & time

sheeting for the department, and P.O.’s

supply ordering.

● Liaison for camp counselors and

director.

● Responsible for all billing/ invoicing to all

district sites, collections of outstanding

invoices, budget development, and

estimated actuals.

● Assisted with the beginning of Sky

Mountain Program opening. Focused on

budget journaling, warrants, P.O.’s,

supply ordering, budget development,

and estimated actuals.

● Planned, organized, and hosted annual

events including Dinner with the

Scientist, Tech Summit, STEM Science

Fair, Quest Events, Prom, Grad Nite,

etc.

● Assisted in maintaining 3 county school

sites.

● Comfortable in using programs including

Outlook, Excel, Word, File Maker Pro,

Publisher, PROMIS, Escape, Google,

Adobe Acrobat, and more.

● As a result of covid, organized virtual

outdoor education experiences. This

included scheduling, packaging and

distributing materials to education sites,

MOUS’s, invoicing, aging reports and

payables.

Para- Professional/ Office Manager/

Homeless Liaison/ Health Clerk

Manteca Day School- Manteca Unified

School District 2008 -2015

● Aid to supervision in the classroom,

monitoring students behavior,

completing tasks, and working hands on

with students.

● Preparing curriculum, work packets, and

grading assignments.

● Inputting attendance, contacting/

communication with students and

parents.

● Scheduling/ logging of detention and

other disciplinary actions.

● Intakes of incoming and existing

homeless students.

● Deciphering what services were needed

and setting up necessary assistant

programs.

● Monthly reporting for each student along

with attending district meetings and

training to better service the lower

income students needs.

● Held and assisted with the weekly

orientation for the incoming students

registration process.

● Front desk duties included answering

phones, transfering calls, greeting and

aiding front desk office guests.

● Filing, inputting of new and dropped

students.

● Handling correspondence and requests

from other schools including outside and

legal agencies.

● Updating spreadsheets regarding

student counts, attendance, and

supplies needs.

● Responsible for distribution of incoming

and outgoing mail, set up student

transportation, lunch services,

orientations and registrations,

administering medication for students,

processing suspensions and expulsions.

● Processed students files, request

transfers, drop files, and distribution of

CUM files.

Shift Manager/ Style Advisor

Justice Clothing Store 2013 -2018

● Helped clients achieve desired looks for

routine wear and special events by

recommending appropriate products to

meet both parents and children's liking.

● Set up dressing rooms as customers

shopped to increase the number of

selections and make the experience

more enjoyable.

● Dressed and accessorized mannequins

to highlight featured clothing and

accessories.

● Provided accurate information about

promotions, customer programs and

products, helping drive high customer

retention.

● Replenished sales floor merchandise

and organized shelves, racks and bins

for optimal appearance.

● Greeted customers and helped with

product questions, selections, and

purchases including in-store and

e-service transactions.

● Worked with diligence to regularly meet

or exceed special targets, including

credit card applications, special

donations and specific product

promotions.

● Opened and closed the store

independently when needed and

prepared a nightly bank drop for the

manager.

● Trained new associates on cash register

operations including opening,

conducting customer transactions and

balancing drawers.

● Overseeing opening and closing of

shifts and monitoring employee breaks

and lunches.

Director/ Owner

Art of Dance 2003 -2013

● Responsible for selecting qualified

instructors, onboarding and proper

training of staff as well as termination if

need be.

● Handling scheduling for the complete

dance season, including 15 different

genres, 2 recitals, and 5 or more

performances throughout the year.

● Managed quarterly taxes, accounts

payable, and accounts receivable.

● Constantly finding new advertisement

strategies and marketing to promote

growth.

● Costume selections and appropriate

music selection for each class and

performance.

● Handled all banking matters including

collections and recall on said accounts.

● Created a filing system to organize each

student's personal account.

● Completed bi-weekly payroll for staff.

● Managed 2 locations as business

expanded.

● Approved choreography and performed

class evaluations to ensure students

were receiving proper training.

● Assisted with excellent customer service

in the front office through answering

calls, accepting payments, and helping

with any concerns parents may have.

● Managed all preparations for reciatals

including costumes, music selection,

collective theme and decoration, event

location, and having staff on hand.

Accounting Consultant

Pac West Telecomm, Inc 1992 -1999

● Roles included managing payroll and

accounts receivable.

● Posting of all accounts and processing

weekly payables.

● Check runs and distribution tasks on a

month-end and year-end timeline.

● Assisted in all company audits.

● Handling of correspondence with other

companies regarding late fees and

account balances.

● Posting of payments and preparation of

daily deposits.

● Inputting payroll information, processing

of bi-monthly payroll checks and

distributions of garnishment, sick,

vaction, of comp. time calculaions.

● Correspondent with ADP services.

References:

Avaible upon request.

Contact this candidate