Customer Service Medical Billing
Resume:
CYNTHIA M JONES
**** ************* ****** *******, ** 30075
*****.********@*****.***
OBJECTIVE
To secure a challenging position to expand my strong analytical, great customer service and organizational skills in a reputable organization which will be an added value to allow for professional growth and advancement opportunities.
EXPERIENCE
CASH OFFICE CLERK/CASHIER-LOWE’S HOME IMPROVEMENT-ALPHARETTA, GA
11/2021-PRESENT
Collecting checks, drafts, and money orders
Recording cash inflows and outflows
Order new money and post pending order when received
Tracking the company’s periodic cash flows
Checking for variances, if any
Providing receipts for all the cash inflows
Ensuring the receipts for all payments are received
Maintaining financial records (matching up invoices and researching outages)
Prepare daily deposits
SALES ASSOCIATE/HOMEGOODS-DUNWOODY, GA
Provide great customer service while engaging during the purchase process or assisting customers with merchandise search
Promotes credit and loyalty programs during customer interactions
Accurately processes and prepares merchandise for the sales floor
Supports and participates in store shrink reduction goals and programs
Participates in safety awareness and maintenance of a risk-free environment
Adheres to all labor laws, policies, and procedures
Performs other duties as assigned
REMOTE TEMPORARY PROJECT CONSULTANT/THIRD COAST BANK- HOUSTON, TX
(SOLOMON EDWARDS GROUP, LLC)
2/2021-7/2021
Review Renewal loan packages from Retail, Commercial and Construction LOB
Ensured proper coding has been entered based off of the approved documents and correspondence with Lender and Loan Admin
REMOTE CONTRACTOR/SBA- LITTLE ROCK, AR
(KFORCE STAFFING SERVICES)
5/2020-1/2021
Review loan applications for SBA loans to make sure they were compliant with the SBA laws
Review PPP loans to make sure the customer was qualified.
LOAN BOARDING SPECIALIST III, AMERIS BANK – BROOKHAVEN, GA
7/2017-1/2020
Review loan packages from Retail, Commercial and Construction LOB prior to boarding the data into the core system (AS400/IBS/Laser Pro)
Process GL tickets for loan advances and draws against new and renewed loans
Ensured proper coding on the approved documents and correspondence provided on summary
Setup up treasury accounts
Responsible for verifying APR tolerances on all consumer installment loan booking
Ensure accounts are setup on auto-debit, if applicable
Daily pick up and distribute of various reports daily from IT
Adhere to loan policies, procedures and regulatory compliance to mitigate risk exposure
Assist new hires with training
Demonstrate sound problem-solving skills by resolving outstanding issues
Other duties as assigned
LOAN CLOSING SPECIALIST, TOUCHMARK BANK –ALPHARETTA, GA
3/2017-5/2017
Receive loan packages and review prior to booking to the system
Key loan documentation data into the core system (Jack Henry)
Process the 1502 reporting to Colson Services
Loan account research
Execute recording/release of applicable documents
Clear loan unposted transactions
Process loan payoffs, scan loan files
Correspond with Lenders
Mail daily loan statements
Other duties as assigned
CIB LENDING SUPPORT SPECIALIST III, SUNTRUST BANK – BUCKHEAD, GA
10/2005-3/2017
Provide middle office support or customer service to CIB Portfolio Management and Underwriting teams under Robinson & Humphrey Group
Work onsite and remotely from home
Conduct loan transactions ranging from $100k-750k upon request from assigned borrowers for advances, rollovers, conversions or repayments
Working knowledge and understanding of credit agreements as it pertains to loan settlements
Work directly with non-syndicated CIB clients, agent banks, back office and other internal departments
Perform booking transactions on complex Program Lending packages into CLO, Eldr on Compass and manual systems (Laser Pro docs)
Detailed oriented with the ability to multi-task and work in a fast-paced environment and under pressure
Process invoices for payment
Match payment to invoice for posting into the system
File paid and outstanding invoices
Request annual financials from customers
Maintain loan billings, reconcile accounts, terminations, wire, collateral, appraisals on Commercial, Consumer, Construction and Traditional loans of portfolio valued in excess of $100K
Perform booking on NAPA 6 accounts out of Nevada to provide funding for their inventory
Create invoices to the NAPA accounts, provide wire funding
Verify invoices have been received by customer
Post payoffs of the full balance, then create new loan for the new inventory
Reconcile at end of workday
COMMERCIAL LOAN SPECIALIST III, SUNTRUST BANK– DUNWOODY, GA
Receive loan packages and book termed out loans, judgements, settlements, deficiencies, chargeoffs, ORE’s
Verifies and post details of business transactions, such as funds received, disbursed and totals accounts
Compute, record charges and send refund checks
Reconcile misapplied postings
Communicate with loan officers and admins
Post recovery payments and make adjustments
Process rates, payment and billing schedules, extension, modifications
Review or correct billing schedules for accuracy
Assist the Help Desk Customer Service with calls to answer questions of employees all over the bank footprint
SR LOAN SPECIALIST/CREDIT SERVICE TEAM LEAD, SUNTRUST BANK – DUNWOODY, GA
Supervise and assist with training of teammates
Process maintenance on Servicing and SAD loans
Open mail and scan images of loan documents and code payments for posting
Review workflow email box and assign to the appropriate employee for processing
input changes to complex loan transactions
Communicate directly to front office executives for all levels of bankruptcy loans
Process chargeoffs and ORE’s
EDUCATION
05/2016(STILL PURSUING)
BUSINESS ADMINISTRATION W/CONCENTRATION IN FINANCE
COLORADO TECHNICAL UNIVERSITY, COLORADO SPRINGS, CO
05/2007
MEDICAL BILLING & CODING-DIPLOMA
CAREER EDUCATION INSTITUTE, NORCROSS, GA
04/1991
ACCOUNTING/DATA PROCESS-DIPLOMA
DAVENPORT COLLEGE OF MERRILLVILLE, IN
06/1984
BUSINESS STUDIES-DIPLOMA
ROOSEVELT HIGH SCHOOL OF GARY, IN
SKILLS
Proficient with IBS, LASER PRO, AS400, ELDR, ACAPS/CLO, COMPASS, PLATFORM/OBIQ, SALESFORCE, MICROSOFT OUTLOOK, MICROSOFT SUITES. eTreev, eVision
Excellent Trainer, fast pace worker and dependable, time management skills,
Excellent verbal and written communication skills
Knowledge of Accounts Receivable (AR), Billing Collection, Post Payments, ICD-9,
ICD-10, ICD CPT
ACTIVITIES
I like giving back to my community whether it’s financially, clothing or feeding the needy. My passion is to assist any teammate in the company I work for to become a more valuable employee, so that we can ensure the surrounding community we are the best company for their financial needs.
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