Customer Service Staffing Consultant
Resume:
Ashley Owens
San Diego, CA
**************@*****.***
Proven skill set, leadership ability to create strong positive working relationships with key individuals at all levels. Solid communication skills, both written and verbal. Self-motivated team player that also works well independently with proven leadership abilities. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Billing Specialist
Spectrum - San Diego, CA
February 2020 to Present
It's about building relationships and turning the knowledge you gain in training into customer service wins. Small and Medium-Sized Business (SMB) Billing Representatives make a real difference to their customers and the company. You will learn how to provide over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how to schedule field visits and when to escalate calls to your support team. You’ll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. Use your thorough understanding of Spectrum products and services to navigate your way to successful resolutions. Branch Manager
Hertz Rental Car Company
October 2017 to November 2019
Responsible for improving employee's personal development and capabilities by working with the District Manager during staff training meeting. Execute positive, proactive examples for employees, to follow organizational standard operating procedures including customer service, sales and operational initiatives. Responsibility for processed matrix for all sales reports on weekly basis along with profit and expense spreadsheets and, marketing to major and minor accounts. Fleet control and dispatching also ensured proper utilization, protection, and maintenance of rental car fleet and resolve conflicts with customers and customer service.
East Tennessee -Vault Teller
Peoples Bank - East, Tennessee, US
January 2017 to August 2017
Deliver customer service in accordance with bank's policies, procedures and compliance. Maintain assign cash limits, and handle daily cash transactions. Answer phone call and manage processing of withdrawals and deposits. Attend team meetings and keep focus on bank's aims and take training as necessary. Processed currency and coin orders for tellers from vault and prepared all necessary documentation when finding counterfeit bills. Prepared shipments and placed orders for currency and coin from the Federal Reserve and supplied and verified currency and coin to branches and tellers. Double-counted deposits both with a machine as well as by hand to verify accuracy. Received orders for cash and currency from tellers and branches and prepared them. Scheduled currency and coin shipments and assisted with placing orders to the Federal Reserve. Verified deposits to the vault prior to closing by double-counting and checking deposit slips and performed other duties as assigned. Staffing Consultant
Randstad
December 2015 to December 2016
Conducted interviews with job seekers and reviewed resumes for best job placements. Completed hiring process including I-9, drug screens, and onboarding orientations followed proper legal guidelines & payroll. Used daily Microsoft products such as Outlook, Word, and Excel. Took job orders from companies seeking associates. Talked to employers about potential candidates, setting up interview times, and acted as link between companies and associates to resolve various issues. Used problem solving skills constantly to come up with the best fit for both the company and associates. Exceeded daily and weekly goals for contacts and selling via phone. Scheduled visits to companies to enrich relationships and conducted safety inspections at job sites to ensure our associates were safe on the job. Organized and held job fairs to recruit new associates and provide knowledge on staffing agencies. Daily HR and administration responsibilities to all clients and associates. Counseled candidates pre-interview and important interviews with other clients and dispatching. Completed reports and documentation. Management Assistant
Enterprise Rent-A-Car
May 2012 to December 2015
Responsible for improving employee's personal development and capabilities by working with the Branch Manager during staff training meeting. Execute positive, proactive examples for employees, to follow organizational standard operating procedures including customer service, sales and operational initiatives. Fleet control and dispatching. Responsibility for processed matrix for all sales reports on weekly basis along with profit and expense spreadsheets and, marketing to major and minor accounts. Ensured proper utilization, protection, and maintenance of rental car fleet and resolve conflicts with customers and customer service.
• Awarded highest customer service rating for rental car branches in the area three consecutives (3) months in a row.
• Triple crown for customer services
• Ran two small branches as a Management Trainee
• Ranked in top (5) for the past six months out of our entire region for sales
• Attended top elite event functions for top sales producers Student - Athlete - Soccer
University of Tennessee - Knoxville, TN
August 2007 to May 2011
• Full ride athletic scholarship
• Balanced athletic and academic schedule involving field practice, travel and competition with time management to completion of 12-15 hours of coursework each semester
• Participated in 20 hours per week of NCAA sanctioned in season athletic activity
• Involved in 12 hours of weight training and team meetings each week
• Maintained regimen of 8 - 10 hours of studying outside of class each week
• Improved athletic performance through practice and coaching Education
Bachelor of Science in Sociology
University of Tennessee - Knoxville, TN
Skills
• Strategic Planning
• retail sales
• training
• budget
• Word
• Marketing
• Powerpoint
Certifications and Licenses
Driver's License
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