Customer Service Leasing Consultant
Resume:
MUSTAFA MAQDOOR
Fremont, CA
***************@*****.***
EDUCATION: Bachelor of Arts, Criminal Justice
California State University, San Francisco March 2014
OBJECTIVE: Seeking an opportunity to build on my foundation as a manager with experienced customer service, management, and problem-solving skills to develop my skill set and advance my career within property management.
EXPERIENCE:
Property management temp agencies
Leasing Consultant/Assistant Property Manager Jan- 2022 – Present
• Developing leasing packages for all rentals and maintenance of +98% occupancy rate
• Ambassador to interested tenants, residents of the apartment, and the community management team
• Addressing questions and concerns from multiple parties based on knowledge leasing terms, community policies, and apartment rules/regulations
• Maintaining electronic database of all current tenants and rental agreements
• Maintaining high levels of customer satisfaction through apartment tours, preparing leasing documents, responding to renter requests, and collection of rent payments, security deposits, and application fees
MTM Budget Auto Dealer May 2007 – Present
Director
• Managing profitable vehicle buying and selling business
• Researching multiple databases for inventory, procuring inventory, and coordinating repair needs
• Advertising and marketing existing inventory
• Investigating prospective clients, including screening and background checks
• Excellent customer service skills including executive level decisions on hiring and onboarding of new employees
Chida Locksmith July 2018 – June 2020
Assistant Administrator/Bookkeeper
• Responsible for all incoming communication, client reception, and assisting/coordinating responses to client requests, along with virtual assistance
• Managing filing system, recording and maintaining office documents including supply inventory, office equipment, and general office clerk duties
• Creating, maintaining, and updating Microsoft Office databases along with managing the paperwork filing system
• Managing the monthly payroll and daily banking transactions along with other human resource tasks
Men’s Warehouse May 2017 – June 2018
Assistant Store Manager
• Coaching, monitoring, and training new recruits and existing employees and personnel
• Retaining and improving on existing benchmarks to increase sales and meeting company performance measures
• Polishing customer service skills through building relations with incoming customers, other management, and headquarter leads
Walgreen’s April 2016 – May 2017
Assistant Store Manager
• Training, coaching, and monitoring, new employees, along with constructive criticism for existing managers
• Coordinating weekly merchandise inventory including receiving, storage, and stocking
• Management of daily store functions including loss prevention, merchandise sales, inventory control
Raincross March 2015 – June 2016
Apartment Leasing Consultant
• Developing leasing packages for all rentals and maintenance of +85% occupancy rate
• Pre-emptively recruiting prospective clients, communicating denial letters for applicants
• Developing marketing plans including both online and print advertisements
• Administrative duties related to rent collection, communication with existing tenants, maintaining property facilities, and coordinating lease closings
• Investigating resolving tenant complaints, documenting actions taking, and delivering emergency on-call service
VOLUNTEER ACTIVITIES:
• Liason and coordinator for local Senior Center (2010) in leading group discussions, providing coaching on accessing health care, managing finances, and improving communication skills
SKILLS:
• Advanced knowledge of Microsoft Office including Excel, Word, PowerPoint and Access
• Rental software: Yardi, On-Site, Bluemoon, Knock, & Craigslist
• Highly experienced in QuickBooks
• Fluent in English, Dari, Farsi, Urdu, and Hindi and some Spanish
Contact this candidate