Financial Secretary Metropolitan Transportation

KATRINA MINOR

**** * ***** ****** #*, Gardena, CA 90247 H: 424-***-**** C: 310-***-**** ********@*********.***

Summary

I am a declared customer service expert with the ability to build and retain high

performance teams by hiring, developing and motivating skilled professionals. I am also a dynamic cash and inventory control specialist.

Skills

Leadership/communication skills

Cash Handling

Business operations organization

New product delivery

Human resources

Microsoft Office (Word, Excel, PowerPoint)

Customer Service

Experience

Grocery Associate July 2020 –

Amazon Fresh, North Hollywood

Receive, inventory, and replenish product. During store operating hours, provide

Customer service. Operate point-of-sale system and handle cash and credit transac-

tions.

Independent Travel Agent August 2019 –

InteleTravel Corporation, Delrey Beach FL

Partners with resources to facilitate the fulfillment process on travel

Provide support by managing reservations and paperwork for clients

Coordinate with external resources to provide option or resolve outstanding service

issues

Event Coordinator/ Security Officer July 2019 -

Contemporary Services Corporation, Torrance CA

Assist with the logistics of community events and activities, including event set-up,

ushering, and security check-ins.

Preserve order and enforce regulations pertaining to personnel, visitors, and premises

Production Clerk January 2018 –August 2018

Outsource HOV, Carson CA

Maintain and improve execution of production assignments including preparation of

documents according to job instructions. Review and distribute supplies and shipments in a timely manner. Research, compile, summarize, and analyze information to formulate correspondence and respond to various inquiries from customers.

Supervisor, Customer Programs & Services July 2016 to Jul 2017

Los Angeles Metropolitan Transportation Authority Los Angeles, CA

Monitored the daily activities of customer support teams.

Spearheaded Mobile Customer Center, resulting in a 5% increase in revenue

Accountable for Customer Centers, Lost & Found, and Stockroom including overall customer

satisfaction. Generated new business through interaction with community centers and high schools throughout the county of Los Angeles.

Vice President, Operations / Director April 2008 to May 2013

Kinecta Alternative Financial Solutions Manhattan Beach, CA

Accountable for customer service centers and hybrid member service centers

Managed team of 15 of professionals including overall customer service.

Developed, implemented and monitored ATM cash vault program to minimize costs to the credit union. Performed surprise asset (cash, MTA passes, gift cards, phone cards, DMV stickers, and postage) audits of branch vaults. Provided a high level of product and

leadership support to representatives and clients. Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.

Assistant Vice President / District Manager / Branch Manager May 1990 to Aug 2008

Nix Check Cashing Carson, CA

Created new revenue streams such as Department of Vehicle Services, prepaid credit

cards, payday loans and mobile prepaid telephone service.

Reorganize major products and procedures such as new POS system and transitioned

money transfer system.

Strengthened company's business by leading implementation of UBOC banking and ATM services.

Manager of tellers (up to 10) in a branch that cashed checks, processed money orders and processed money transfer transactions.

Education and Training

Bachelor of Arts, Entrepreneurship

Ashford University San Diego, CA, USA

Communications

California State University, Dominguez Hills Carson

Certification, Notary Public

Notary Public State of California, CA, USA

Activities and Honors

Nubian Investment Incentives, Financial Partner

Circle of Love Women, Financial Secretary

Union Miss Baptist Church Senior Usher Board, President

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