Safety Manager Customer Service
Resume:
Richard L. Albert
*** ****** ***** ***** ****** Park, Florida 32073
904-***-**** **********@*****.***
CULINARY ARTS EDUCATION ● STRONG LEADER ● CREATIVE ● ADAPTABLE
Dynamic and accomplished Manager with solid and broad-based experience encompassing the full spectrum of the food service industry with prior work in social and corporate markets. Notable success in large-scale event planning, food preparation and menu development. Excellent written and verbal communication skills, organizational development, with strong leadership and decision making skills. Motivated leader with over 15 years of experience and achievements. Solution-oriented with problem solving, interpersonal and rapport building skills. Core Competencies to Include:
● Administration & Management
● Guest Relations and Service
● Computer Skills
● Staff Training & Development
● Health and Safety Compliance
● Inventory Management
● Customer Service
● Budget Reports/Analysis
● Creative Menu / Preparation
● Time Management
● Create Financial Statements
● Communication Skills
SUMMARY OF QUALIFICATIONS
Directed and coordinated activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Directed administrative activities related to making products or providing services.
Prepared staff work schedules and assign specific duties.
Monitored suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
Monitored compliance with health and fire regulations regarding food preparation and building maintenance in lodging and dining facilities.
Monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Investigated and resolved complaints regarding food quality, service, or accommodations.
PROFESSIONAL EXPERIENCE
INDEPENDENT CONTRACTOR 05/ 2019- 07/ 2020
RLALBERT COURIER SERVICE
● Daily delivery of medication/ medical equipment
● Loading and unloading safely and timely
● Proper communication with dispatch
● Proper and precise delivery to facilities, hospital, pharmacies
FOOD SERVICE DIRECTOR 04/ 2015 - 05/ 2019
HEALTHCARE SERVICES GROUP JACKSONVILLE, FL
● Interview and hire dietary staff
● Conducts planning and budgeting
● Forecasts and plan the purchase of food and supplies
● Manage a cost-effective program
DINING ROOM MANAGER 08/ 2008- 04/ 2015
BROOKDALE SENIOR LIVING JACKSONVILLE, FL
Apportioned and served food to facility residents, employees, or patrons.
Developed variety of menu items catering to customers with food allergies and diet restrictions.
Trained staff of 35 employees for correct facility procedures, safety codes, and proper plating techniques.
Managed preparation and presentation of food for all catered events.
Inspected dining and serving areas to ensure cleanliness and proper set up.
Conducted daily pre-shift and weekly departmental meetings.
Scheduled and directed staff in daily work assignments to maximize productivity.
Ensured food quality and service standards were consistently met.
FOOD SERVICE MANAGEMENT July 1986-July 2006
US NAVY JACKSONVILLE, FL
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
Assigned task and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Minimized loss and misuse of equipment through proper supervision and staff training
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products
to ensure quality
Utilized interpersonal skills and creative coaching techniques to establish positive relationships with guest and employees
EDUCATION
Bachelor of Science: Institutional Management, -Grambling State University-Grambling, LA
Internship, Holiday Inn, Ruston, LA
Bachelor of Science: General Dietetic, -Grambling State University-Grambling, LA
Culinary Arts Certificate. First Coast Technical Institute-Jacksonville, FL
Licenses/Certifications
Independent Contractor Courier LLC
Manager SERV SAFE Certified, Southeast Institute of Culinary Arts
T.I.P.S. Certified
Food Safety Manager’s/Supervisor’s Course
Professional Cooking Course
Command Equal Opportunity Management Course
Computer Skills
Computer Networking Microsoft Excel Microsoft Word Microsoft Outlook Microsoft PowerPoint Microsoft Access
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