Customer Service Representative

Dennis W. Brown

**** *. ******** ***** 414-***-****

New Berlin, WI 53151 ********@**.**.***

EXECUTIVE SALES PROFESSIONAL

PROFILE A seasoned professional and influential leader with a proven ability to exceed sales targets.

• Over 30 years of strong inside/outside sales and customer service experience

• Strong presentation skills

• Extensive cold calling experience

• Proven closing abilities

• Passion for gaining professional and personal relationships with clients

• Highly motivated sales/service professional

• Excellent oral and written communication skills

EMPLOYMENT

2019 – Present General Manager/Community Liaison

Caring With Honor is a non-medical, in-home care company that provides caregivers and services that extend beyond the normal industry standards.

Key Achievements

• Developed, implemented, and initiated programs and initiatives to meet volume, financial, quality and service standards

• Implemented and monitored continuous quality improvement programs to enhance client care delivery, satisfaction, and referral source satisfaction.

• Identified, developed, maintained, and grew community relationships.

• Established a networking plan, implemented contracts and agreements to ensure sales growth.

• Conducted potential client assessments and client reassessments.

• Attended networking events, staff exhibits and executed and completed marketing initiatives. 2012 – 2019 Sales Professional Lawson Products

Lawson Products is a master distributor of over 5000 products to MRO (maintenance, repair, and overhaul) items to OEMs (Original Equipment Manufacturer), body and service shops, aerospace construction, and oil and gas transportation markets.

Key Achievements

• Established, maintained, and serviced accounts covering a full assigned territory to ensure high customer satisfaction; created long term relationships and repeat business

• Demonstrated the quality and reliability of Lawson’s products with a focus on adding additional products to help customers become more productive and profitable

• Managed inventory services to help maximize productivity and provide application expertise

• Maximized sales through direct selling, demonstrations, and problem solving

• Researched competitive information to aid in the development of new products

• Grew a zero dollar territory to over $250,000 annually in less than four years in a very competitive market Dennis W. Brown

6070 S. Pembrook Court 414-***-****

New Berlin, WI 53151 ********@**.**.***

2010 – 2012 Sales Professional Milwaukee Wave

The Milwaukee Wave team completed their 27th season of professional indoor soccer. Key Achievements

• Identified new market segments for business-to-business group sales, season ticket sales, and corporate sponsorships

• In 7 months, exceeded $230,000 in sales

• Selected to oversee the Making Waves School Day Program for underprivileged students

• Instrumental in multiple pre-game, game-day, and post-game operations

• Managed all aspects of processing game day including season ticket orders and coordinating small and large group outings

2003 – 2010 Sales Representative Inside/Outside Sales Anixter Wire and Cable Anixter is a leading global supplier of communications and security products, electrical and electronic wire and cable, fasteners and other small components.

Key Achievements

• Developed strong business relationships/partnerships with new and existing customers

• Scheduled and maintained personal visits, solicited, placed orders and cold called while selling the advantages of Anixter (World Class Wire and Cable) products and services

• Discovered leads, reviewed prospect lists, and developed plans for cold call and face-to-face sales presentations

• Maintained an awareness of all marketplace competitive trends and reported them back to management

• Member of the 7 Million Dollar Sales Club 2007

• Provided customers with timely feedback and superior customer service

• Conducted client needs analysis

1991 – 2003 Account Representative/ Broker Coordinator Family Health Systems Key Achievements

• Primarily responsible for selling Family Health Plan to both small and large employer groups and providing customer service to over 200 existing accounts

• Successfully managed an Agent/Broker network of more than 400 Agents presently producing over 12 million dollars in annual premium revenue

• Met on average, more than 100% of monthly projections

• Personally responsible for the retention of existing business through effective dedication to service

• Developed marketing materials for utilization by sales staff and employers as well as conducting sales training seminars and providing technical field sales

• Strong public speaking and written communication skills used to convey product's features and benefits 1988 – 1991 Senior Account Service Representative Aetna Life and Casualty Dennis W. Brown

6070 S. Pembrook Court 414-***-****

New Berlin, WI 53151 ********@**.**.***

Key Achievements

• Maintained account retention percentage of 85%, compared to the company average of 70%

• Functioned as a liaison between the HMO and the other Aetna departments

• Involved with educating and training sales support on product knowledge

• Developed new marketing brochures and other promotional materials

• Received the Certificate of Merit for 'Distinguished Account Service' in 1990 PROFESSIONAL TRAINING

Xerox Professional Selling Skills III, Sales Training Program. Partners Performance Management Program.

Improving Customer Service by Telephone - Wisconsin Bell. How To Build and Improve Customer Service, Fred Pryor Seminars. Conversation Improvement Seminar.

The HMO Group Marketing Training Program

REFERENCES

Furnished Upon Request

Contact this candidate