Center Associate Customer Service
Resume:
Grace F. Riedel
San Marcos, Tx. 78666
************@*****.***
Education: AAS Degree, San Jacinto College, Houston, Texas
Administrative Environment: Twenty plus years of customer service, administrative assistant, supervision, management, teaching, data entry, typing 50 wpm, 10 key touch, inventory control, accounts payable/receivables, monthly and annual budget preparation and purchasing experience.
Intermediate level skills with Microsoft Word, Excel, and Outlook
Work History:
Oct. 16, 2016 to present Amazon Fulfilment Center
Position: Fulfilment Center Associate
I provide support to the various departments to include services for Outbound, Warehouse Deals, Shipping, Vendor Returns, Packing, Inbound Receiving and Quality Assurance. I provide quality control, work with sensitive information, inspect, and determine eligibility of returned inventory for resale.
I audit and inspect specific inventory items on the robotic shelves to ensure accuracy of inventory location.
July 2015- October 2016 Cross Vine Market
Position: Store and Restaurant Manager
I provided customer service by greeting walk-in clients and answering in- coming phone calls which included taking orders. I operated cash register and handled the cash and credit card payments. Supervised cashiers for grocery store and restaurant employees. I prepared weekly employee schedules, and menus. I resolved customer and employee disputes in a professional manner. I performed weekly inventory of all supplies and purchased food, supplies and equipment for the restaurant and groceries for the grocery store. Processed all employee time sheets for payroll service on a weekly basis. Prepared bank deposits and prepared checks to vendors. Reconciled daily and monthly reports.
Grace Farias-Riedel, Resume
Page 2
Jan. 2015 – July 2015 Harwood Farm and Ranch Feed Store
Position: Cashier/Customer Service
I provided customer service by greeting walk-in clients and by answering in- coming phone calls which included taking orders for feed and fertilizers deliveries. I handled cash and credit card transactions for purchases made and wrote billing invoices for purchases made on customer credit accounts. I received payments and posted to client’s credit accounts. I assisted walk -in clients with selection of products which included various animal feed, fertilizer, seeds, hardware, groceries, pesticides, plumbing supplies, gates, fencing materials including cedar posts. Performed inventory on a weekly basis and purchased supplies with vendors. I developed an inventory spreadsheet on Excel for each product sold for the entire store to include vendor name, product name, product order number, inventory par level and cost. This spreadsheet was used for purchasing and inventory purposes.
Oct. 2011 – Jan 2015 Legacy Ranch Foster Child Facility and Adoption Agency
Position: Administrative Assistant
I provided customer service by communicating daily with foster and adoptive clients, twelve in-house case managers and multiple Child Protective Services managers. I audited 250 children’s files open for foster and adoption cases. I obtained sensitive information and confidential court documents as needed to remain in compliance with local, state, and federal laws. I remained in constant communication with the owners and case managers by using and updating spreadsheets on Google docs., My daily clerical activities included opening and maintaining children’s folders, scanning, and filing of confidential documents to appropriate folders, performing data entry, answering phones, reaching out to parents and CPS case managers to obtain needed information and documents. Performed background checks on all prospective foster and adoptive clients and all the members of their household. I translated verbal and written communications between Spanish speaking clients and the case managers.
July 2008 -Sept. 2011 City of Austin Health and Human Services, (WIC) Program
Position: Administrative Assistant
I provided customer service by greeting walk-in clients and answering in- coming phone calls. I answered questions regarding the program, and scheduled appointments. I translated documents and conversations between the nutritionist and the Spanish speaking clients. I obtained personal and financial confidential information from clients to determine financial eligibility for the program. I performed data entry of personal and sensitive client information into specific City of Austin and State of Texas database platforms. Performed daily filing of client documents to appropriate folders. I was responsible for preparing sensitive documentation for transfer to City of Austin Records Department.
Grace Farias-Riedel, Resume
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April 2007– Jan. 2008 River City Mechanical Services, Inc.
Position: Adm. Assistant/ Customer Service Support
I provided customer service by answering in- coming phone calls to the customer service dept. of air conditioning and heating service-related company. I performed data entry for work tickets. I also assisted with scheduling the service technicians for service calls. Audited and monitored client’s files and reached out to them for renewal of annual service contracts. Assisted the accounts receivable dept. with entering and posting payments received from customers. Assisted the accounts payables dept. with entering and processing invoices for payment to vendors and assisted the billing dept. by entering data and generating invoices to customers for services rendered. I generated various reports for the customer service manager. Translated documents and conversations between the customer service manager and the Spanish speaking clients.
Jan. 2003–Oct. 2006 MTC Corporation at Gary Job Corps. River City Mechanical Services, Inc.
Position: Culinary Arts Vocational Instructor
I provided written and hands-on instruction to young adults seeking a vocation in the food service industry. I developed a cooking and baking curriculum along with performing on and off premise catering events to serve hundreds of guests in the San Marcos area. I assisted the students with life skills, resume writing, interviewing skills and accompanied them to various job fairs. I supervised two culinary arts teachers at the beginner and intermediate levels. I developed an inventory spreadsheet for food needed for all the classes, restaurant equipment and dining room supplies. I supervised between forty to sixty young adults at the advanced level in a commercial kitchen environment. I established student folders and monitored their progress in the program. I accompanied advanced level students on various field trips so they could experience the farm to table cooking and baking awareness. I also accompanied them to different restaurants so they could experience the cooking and dining of different cultures.
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