General Manager Employee Relations
Resume:
C
Catherine Colon
****************@*****.***
Port Saint Lucie, FL 34953
SUMMARY
Business-conscious General Manager bringing over 14 years of experience in Storage industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.
SKILLS
Employee scheduling
Vendor relationships
Team building and motivation
Sales expertise
Troubleshooting expertise
Skilled negotiator
Schedule management
Communication skills
Customer experiences
Project management
Safety protocol
Recruiting and hiring
Purchasing and planning
Training and coaching
EXPERIENCE
General Manager
Bristol, CT
CubeSmart/ Mar 2006 to Dec 2020
Tracked monthly sales to generate reports for business development planning.
Built and maintained loyal, long-term customer relationships through effective account management.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
Facilitated monthly workshops to share best practices to optimize productivity.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Business Owner
Brooklyn, NY
Neighborhood Deli Supermarket/ Jan 1993 to Oct 2001
Kept records for production, inventory, income and expenses.
Kept up-to-date on regulatory changes affecting business operations.
Developed business and marketing plans and prepared monthly financial reports.
Set pricing structures according to market analytics and emerging trends.
Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Interviewed, trained, and supervised employees.
Developed business from ground up and prepared records and operations for smooth handover to new owners.
EDUCATION AND TRAINING
High School Diploma
William Maxwell Vocational High School Jun 1988
Brooklyn, NY
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