Customer Service Treatment Specialist

Michelle Fried

Quality Customer Service, Front Desk, Clerical Specialist

Tacoma, WA 98405

***********@*****.***

Computer proficient, adaptable, creative problem solver with excellent time management. Reliable, effective communicator, detail-oriented, multi-tasking, and friendly, effective customer service. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Shipping and Receiving Clerk

Milgard Windows & Doors - Fife, WA

February 2020 to Present

• Responsible for receiving shipments, verifying packing lists, accurately picking orders and shipping through various outlets to ensure timely delivery, tracking purchase orders, performing count and inventory control, Moving pallets of material using electric pallet jack and forklift, restocking and organizing department inventory.

• Machine operating (industrial computerized miter saw), use electronic and manual measurement tools, electronic inventory control scanning, monitoring material for quality and accurate measurement, filling orders and focus on time management to maintain on hand stock levels and upcoming shipment needs, material handling, forklift driving, loading, unloading and moving raw material and finished product, material packaging and safety

Vocational Technology Clerk

FCI Dublin

2016 to 2019

• Planned, coordinated, instructed classes and provided one-on-one tutoring for basic computer skills, Microsoft Word, Excel, PowerPoint, and Adobe Illustrator

• Assisted in upgrade and expansion of Vocational Training Business Lab computer system (LAN), input new users and designated individual security controls

• Scheduled all training classes, maintained class attendance rosters and student tracking, submitted completed class records to department head

• Created flyers, forms, workbooks and other printed media for several different departments

• Created and maintained quarterly enrollment reports and work request logs Photographer

SPC Dublin - Dublin, CA

2015 to 2019

• Used DSLR camera to capture individuals and groups in both posed and candid photos

• Kept accurate records and collected payment

• Responsible for insuring adherence to rules and policies of the employer while providing friendly, quality customer service

• Specialized in creating memories for mothers with their children, regardless of age Cosmetologist, Self employed

Capri Salon - Spokane, WA

2009 to 2012

• Responsible for hair design, chemical formulation and processing

• Responsible for customer service and retention

• Ordered product and supplies, maintained bookkeeping and accurate record of accounts

• Scheduled and confirmed appointments, planned promotional events, created marketing tools

• Ensured overall client satisfaction with services and built relationships leading to long term client retention

• Maintained State Board sanitization requirements for tools and salon Answering Service Operator

Sound Telecom - Seattle, WA

2007 to 2009

• Responsible for management of multi-line phone system

• Handled incoming calls for 2000+ business; took messages, followed specific after-hours emergency protocol based on client specifications, and provided quality customer service

• Input new client information and call protocol, updated and kept current existing client information

• Interacted with different levels of management to ensure clear communication of client expectations and accurate message relays

Education

Certificate in Drug and Alcohol Treatment Specialist Stratford College

2018

Licensed Cosmetologist

Gene Juarez Academy of Beauty - Federal Way, WA

2009

High school or equivalent

East Valley High School - Spokane, WA

September 1990 to June 1994

Skills

• Customer Service

• Data Entry

• Filing

• Inventory Clerk

• Excel

• Microsoft Word

• Microsoft Office

• Adobe Illustrator

• 10 key calculator

• Math

• Hair Styling

• LAN

• Shipping & Receiving

• QuickBooks

• Microsoft Excel

• Order Picking

• Pallet Jack

• Bookkeeping

• Help Desk

• Tutoring

Certifications and Licenses

Licensed Cosmetologist

2009 to 2019

Assessments

Spreadsheets with Microsoft Excel — Highly Proficient October 2019

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.

Full results: Highly Proficient

Attention to Detail — Proficient

October 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Administrative Assistant — Highly Proficient

October 2019

Creating content, communicating online, and building a brand's reputation. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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