University Northridge Customer Service
Resume:
Ara Kim
Irvine, CA *****
***.***.****@*****.***
EDUCATION
California State University Northridge
Psychology/Linguistics
La Crescenta Valley High School
EXPERIENCE
Front Desk Receptionist, translator
UDream Dental - Garden Grove, CA
December 2021 to February 2022
Scheduling Appointments
Answering questions over phone and in office in regards to Tx plans
Translating Korean to English, English to Korean
Worked with Open Dental software
Worked with Weave software
Please ask if concerned about short term.
Project Coordinator / Dispatch Coordinator Sep 2020 – December 2021
SEB Professional / Schaerer
Emailing service providers/vendors to complete lists of necessary maintenance for Schaerer warranty models
Maintaining good rapport with service providers
Working with a team and learning how to work SAP and Sales Force, both specific to the company
Setting up time frames for when maintenance/service was needed on warranty machines.
Dispatched to service providers for warranty machines that needed work done
Oversaw department as a whole, helped learn to bring in new/Global SalesForce for department/team
Expected and was able to manage multiple programs at once
Would have to delegate tasks to service providers and be available to explain what needed to be done (difference between warranty service/dispatch vs Preventative Maintenance)
OPTUMRX Core Carve In/Out Customer Service Help Desk
contracting position 6 months
Inbound calls regarding medication
oOrdering medication for patients
Answered questions in regards to Pharmacy Benefits, not insurance
oLooked up formularies and deductibles, along with if plan/account was under LIS or not
oAble to explain the tiers/stages of insurance if need be
Am familiar with programs such as Navigator and IRIS
Am able to enter and handle sensitive information
Monitored for Quality Assurance and also through surveys from patients as well
Am able to multitask and manage several programs at once
Property Consultant March – Novebember 2019
Anyone at Home Lake Forest, CA
Inbound calls from clients for leasing/property management
oHandled properties from apartment complexes (multi-family) to homes/houses (single family) across the nation and Canada
Received maintenance requests and customer service requests for Single Family and Multi-Family Properties
Handling/Entering sensitive information for prospective tenants
Multi-tasking (e.g. entering/changing information whilst speaking with prospective tenants)
Was monitored for Quality Assurance for empathy in calls
Call Center Lead II, January 2015 – December 2018
Sentinel Offender Services, Irvine, CA
Inbound/Outbound calls to clients (Officers, Sheriffs, Deputies)
Handling/Entering/Inputting sensitive data through computer programs
Multi-tasking (e.g. entering/changing information whilst speaking with primary officers, sheriffs and emergency departments)
Delegating tasks to operators
Running Daily Summary Reports for Upper Management
On-Duty Supervisor tasks (e.g. handling possible issues and escalated calls)
Auditing phone calls
Associate, August 2014 – April 2015
UNIQLO, South Coast Plaza, Costa Mesa, CA
Cashier / POS
Stocking backroom
Key Holder, October 2012 – November 2014
Daiso Japan Irvine, Irvine, CA
Cashier / POS
Trainer
Stocking backroom
Opening and closing store
SKILLS
Language: English, Conversational Korean
Computer: Microsoft Word, PowerPoint, Excel, Adobe Photoshop, etc
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