Ara Kim

***** ******* *** #***

Irvine, CA *****

adrd34@r.postjobfree.com

213-***-****

EDUCATION

California State University Northridge

Psychology/Linguistics

La Crescenta Valley High School

EXPERIENCE

Front Desk Receptionist, translator

UDream Dental - Garden Grove, CA

December 2021 to February 2022

Scheduling Appointments

Answering questions over phone and in office in regards to Tx plans

Translating Korean to English, English to Korean

Worked with Open Dental software

Worked with Weave software

Please ask if concerned about short term.

Project Coordinator / Dispatch Coordinator Sep 2020 – December 2021

SEB Professional / Schaerer

Emailing service providers/vendors to complete lists of necessary maintenance for Schaerer warranty models

Maintaining good rapport with service providers

Working with a team and learning how to work SAP and Sales Force, both specific to the company

Setting up time frames for when maintenance/service was needed on warranty machines.

Dispatched to service providers for warranty machines that needed work done

Oversaw department as a whole, helped learn to bring in new/Global SalesForce for department/team

Expected and was able to manage multiple programs at once

Would have to delegate tasks to service providers and be available to explain what needed to be done (difference between warranty service/dispatch vs Preventative Maintenance)

OPTUMRX Core Carve In/Out Customer Service Help Desk

contracting position 6 months

Inbound calls regarding medication

oOrdering medication for patients

Answered questions in regards to Pharmacy Benefits, not insurance

oLooked up formularies and deductibles, along with if plan/account was under LIS or not

oAble to explain the tiers/stages of insurance if need be

Am familiar with programs such as Navigator and IRIS

Am able to enter and handle sensitive information

Monitored for Quality Assurance and also through surveys from patients as well

Am able to multitask and manage several programs at once

Property Consultant March – Novebember 2019

Anyone at Home Lake Forest, CA

Inbound calls from clients for leasing/property management

oHandled properties from apartment complexes (multi-family) to homes/houses (single family) across the nation and Canada

Received maintenance requests and customer service requests for Single Family and Multi-Family Properties

Handling/Entering sensitive information for prospective tenants

Multi-tasking (e.g. entering/changing information whilst speaking with prospective tenants)

Was monitored for Quality Assurance for empathy in calls

Call Center Lead II, January 2015 – December 2018

Sentinel Offender Services, Irvine, CA

Inbound/Outbound calls to clients (Officers, Sheriffs, Deputies)

Handling/Entering/Inputting sensitive data through computer programs

Multi-tasking (e.g. entering/changing information whilst speaking with primary officers, sheriffs and emergency departments)

Delegating tasks to operators

Running Daily Summary Reports for Upper Management

On-Duty Supervisor tasks (e.g. handling possible issues and escalated calls)

Auditing phone calls

Associate, August 2014 – April 2015

UNIQLO, South Coast Plaza, Costa Mesa, CA

Cashier / POS

Stocking backroom

Key Holder, October 2012 – November 2014

Daiso Japan Irvine, Irvine, CA

Cashier / POS

Trainer

Stocking backroom

Opening and closing store

SKILLS

Language: English, Conversational Korean

Computer: Microsoft Word, PowerPoint, Excel, Adobe Photoshop, etc

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