Customer Service Twin Falls

HB

HEIDI BLOCK

********@*****.***/ 208-***-****/ Boise, ID 83703

Summary

Reliable Manager who demonstrates a high level of ownership and initiative. Possesses exceptional work ethic, and a personal desire to go above and beyond the company’s expectations. Performance driven with a stellar record of accomplishments in connecting with customers. Motivated to build positive and productive working relationships. Successful in managing goals and team development. History of thriving in team-oriented environments.

Skills

Project development and lifecycle

Project Management

Systems Implementation

Performance Improvements

Work force training

Multi-unit operations management

Client Relations

Processes and Procedures

Experience

Dreamstyle Remodeling/Twin Falls, Idaho

Project Manager: 06/2017-10/2021

Demonstrated products in effort to show potential home owners/buyers benefits and advantages and encourage purchase

Maintained productive/positive relationships with existing customers through exceptional follow-ups after the sale

Worked well with fellow sales team members to achieve group targets/and with the production crew to completion of the projects

American Exteriors/Twin Falls, Idaho

Sales Consultant: 06/2014-06/2017

Followed all requirements from the company to prevent, implement and sell the available home improvement products in the home

Maintained a high level of responsibility in handling the project contract and also turning in all required paperwork

Developed a trustworthy relationship with the home owner from the beginning of the project until completion and maintained contact afterwards to guarantee a high level of customer service

Planet Beach Contempo Spa/Twin Falls, Idaho

Spa Director: 07/2011-06/2014

Maintained calm, professional and fully functional facility at all times within a membership based environment

Interacted with customers (members), completed transactions, and maintained work areas according to all relevant standards and codes

Hired, led and provided performance management for all spa employees to include scheduling, payroll and management of social media presence on Instagram, Facebook, and LinkedIn

Education and Training

Idaho State University / Pocatello, Idaho

Bachelor of Arts in English

08/2006

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