ANTHONY SINGLETON

*** ******* **

Mansfield Tx **063

adrd2n@r.postjobfree.com

682-***-****

Objective To obtain a challenging position as a Transportation Operations Specialist (FSR); offering an opportunity for maximum growth.

Experience General Services Administration (Federal Government Job), May 2016 – Present (Full time 40 hours a week)

Equipment Specialist, Fort Worth, TX

-As a Remote Equipment Specialist working from my home office my duties include, adjudicating and paying/closing claims by coordinate vehicle maintenance, large and small mechanical/ body repairs serving over 300,000 GSA Fleet customers vehicles through a national maintenance control system.

-Serve as primary point of contact for the MCC function and exercise judgment to provide and gather factual and procedural information and data.

-Provide quality, timely customer assistance by researching program related records, various data system information and customer histories, and interviewing designated contacts, including customer agency representatives to provide follow-up information regarding MCC operations.

-Act as a front-line monitor to assess the overall efficiency of the national vehicle maintenance program, with a special emphasis on controlling costs.

DFW National Cemetery, June 2015 – April 2016 (Full time 40 hours a week)

Cemetery Caretaker Temp, Dallas, TX

-As a Cemetery Caretaker I performed jobs requiring manual skills and physical strength. I performed a variety of tasks, such as operating riding lawn mowers; transplanting shrubs; cutting and removing sod. tamping and leveling dirt using hand and power tools; excavating and squaring graves using pneumatic equipment, picks and shovels; assisting in lifting and placing caskets on lowering devices; loading and unloading materials; aligning headstones; cleaning and clearing cemetery grounds of debris using power trimmers, chainsaws, axes, shovels, rakes, blowers, vacuums, etc.; weeding, mulching, pruning shrubs and low level dead branches; cleaning headstones using sprayer and hand brush; and cleaning service and administrative areas.

Attention To Detail Real Estate Services, August 2014 – Present (Part time 10 hrs)

Professional Real Estate Investor, Arlington, TX

Freedom Chevrolet Buick GMC, September 2013 - September 2014 (Full time 70 hrs wk)

Working Shop Foreman, Dallas, TX

-I discern automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

-Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation

-use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases;

-Test drive vehicles and test components and systems, using equipment such as infrared engine analyzers, compression gauges, and computerized diagnostic devices. Examine vehicles to determine extent of damage or malfunctions.

-Confer with customers to obtain descriptions of vehicle problems and to discuss work to be performed and future repair requirements.

-Work with Fleet clients to monitor progress, develop background material, and make recommendations for resolution.

-Serves as primary point of contact for communications with the Fleet for exceptions for review, and follow-up to field location Fleet Service representatives regarding fleet credit card transactions.

-Organizes information and presents a variety of related training to varying audiences including Fleet Service Managers.

-Assists in the development and oversight of applicable program policies and procedures.

-Identifies and implements opportunities for program operations improvement and development.

-Administers a program to identify needs and conducts required training and program updates to ensure field personnel are informed of new regulatory or program changes.

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Attention to Detail Automotive Services, January 2000 – Present (Full time 40 hrs wk)

Service Manager / Head Master Mechanic / Co-Owner, Arlington, TX

-Ensure the highest levels of customer satisfaction so that owners continue to return to the shop for future work. Repeat business is vital to shop’s long-term revenue and profitability. As Service managers I identify aspects of the business that affect customer satisfaction, such as opening times, availability of courtesy vehicles or collection and delivery services, accuracy of costs, and quality of work. I must ensure that all members of the team understand the importance of customer satisfaction and develop training programs to improve customer service standards.

-I’m responsible for recruiting a team of technicians with the skills and qualifications to carry out the type of servicing and repairs offered by the auto shop. I supervise technicians’ performance and arrange training programs to keep the team’s skills up to date. I prepare schedules and plan staff duty rotations to ensure that servicing and repairs are completed as quickly as possible. I also select equipment, such as diagnostic tools, that will improve quality and productivity in the service department.

-Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

-Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

-use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases;

-devising and maintaining office systems;

-use content management systems to maintain and update websites and internal databases;

-managing and maintaining budgets, as well as invoicing;

-liaising with staff in other departments and with external contacts;

-Test drive vehicles and test components and systems, using equipment such as infrared engine analyzers, compression gauges, and computerized diagnostic devices. Examine vehicles to determine extent of damage or malfunctions.

-Repair, reline, replace, and adjust brakes

-Confer with customers to obtain descriptions of vehicle problems and to discuss work to be performed and future repair requirements. Perform routine and scheduled maintenance services, such as oil changes, lubrications, and tune-ups.

Warrantech Automotive Extended Warranty Company, November 2006 – February 2008 (Full time 40 hrs wk)

Auto Claims Adjuster, Bedford, TX

- Adjudicate and authorize claims within my dollar limit authority

-Answer inbound calls from repair centers and customers/contract holders

-Answer phone inquiries and provide information and explanations on the various levels of contract coverage and terms

-Manage Work-Flow – Process and complete all requests and documents according to established procedures

-Be a Team Member – Work effectively in a friendly team environment

-Reference labor manuals, technical bulletins, recall, system comments, use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases;

Fed Ex Ground, May 2005 – November 2006 (Full time 70 hrs wk)

Delivery Route Driver, Irving, TX

-Maintain the commitment of delivering and picking up packages along with providing exceptional customer service. FedEx couriers will assist customers face-to-face and over the telephone concerning packages and other FedEx services, upholding of the rules assigned by FedEx involving the vehicle, delivery and pickup method, and other FedEx services

Sears Home Delivery, January 2003 – May 2005

Contractor, Appliance Delivery Driver, Grapevine, TX

-Responsible for delivery of merchandise to customer homes. Responsible for using a team lift or material handling device for items over fifty pounds, and adhering to all safety requirements, including proper use of material handling and safety equipment, use of material handling devices, such as carts or dollies, to move heavy or bulky items

United Rentals Aerial, March 2002 – January 2003 (Full time 80 hrs wk)

Aerial Service Technician, Arlington, TX

-Machine service (preventive maintenance, parts replacement, calibration, etc.), installations/commissioning, operator/maintenance training, and qualifying the machines at customer locations.

-Other responsibilities include diagnosing and troubleshooting mechanical, pneumatic, electrical, and controls issues

-repairing and maintaining various types of aerial and earthmoving equipment specifically excavators, forklifts, boom lifts, compactors and other types of aerial and earthmoving equipment while primarily servicing rentals and some customer owned equipment

Pirtek Hoses/Assemblies, January 2001 – March 2002 (Full time 70 hrs wk)

Mobile Sales, Hydraulic Technician, Irving, TX

-As an MSST I provide unparalleled level of service to a diverse customer base by removing, assembling and replacing flexible hose assemblies and resolving customer’s problems directly on the jobsite.

-As an MSST I operate out of a PIRTEK hose service center in a purpose built mobile hose workshop/van and given a defined territory to work in. This provides the opportunity to develop relationships with new and existing customers.

Don Davis Ford, August 1999 – January 2001 (Full time 70 hrs wk)

Service Manager/Advisor, Arlington, TX

I discern automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

-Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation

-use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases;

Pep Boys, April 1999 – August 1999 (Full time 70 hrs wk)

Service Advisor / ASE Master Mechanic, Arlington, TX

-I discern automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

-Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation

-use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases;

-Test drive vehicles and test components and systems, using equipment such as infrared engine analyzers, compression gauges, and computerized diagnostic devices. Examine vehicles to determine extent of damage or malfunctions.

-Confer with customers to obtain descriptions of vehicle problems and to discuss work to be performed and future repair requirements. Perform routine and scheduled maintenance services, such as oil changes, lubrications, and tune-ups.

BMW of Bellevue, April 1998 – April 1999 (Full time 70 hrs wk)

Service Advisor/Automotive Technician, Bellevue, WA

-I discern automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

-Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation

-use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases;

-Perform work as described on repair order with efficiency and accuracy, in accordance with BMW factory and BMW Center standards

-Diagnose the cause of vehicle malfunctions, and recommend/perform appropriate repairs

-Examine vehicle to identify necessary repair or maintenance items that may not be included on the repair order, and communicate to Service Advisor

Moritz BMW, February 1997 – April 1998 (Full time 70 hrs wk)

Automotive Technician, Arlington, TX

-Perform work as described on repair order with efficiency and accuracy, in accordance with BMW factory and BMW Center standards

-Diagnose the cause of vehicle malfunctions, and recommend/perform appropriate repairs

-Examine vehicle to identify necessary repair or maintenance items that may not be included on the repair order, and communicate to Service Advisor

-Communicate with the Parts Department to obtain needed parts

-Notify Group Leader and/or Service Advisor immediately if additional work is needed, if work outlined on repair order is not needed, or if repairs cannot be completed by the time promised

H & M Food Systems, October 1996 – February 1997 (Full time 50 hrs wk)

Ammonia Refrigeration Plant Operator, N. Richmond Hills, TX

-Perform PM maintenance and repairs as directed by the direct Supervisor on compressors, condensers, evaporators, pumps, vessels, valves, purgers, and other machinery included in the ammonia refrigeration equipment.

-Replacement of defective mechanical and manual valves

-Control the equipment set points to accommodate the needs of our customers and maintain the integrity of their product.

-Maintain control of the water treatment system and associated chemicals

-Replace defective fan motors

-Remove ice buildup from evaporator drain pans, investigate the cause and correct the problem

-Work in motor room, freezer, and blast cell areas

-Work directly with all refrigeration contractors, electricians, and pipe fitters when they are working on the ammonia refrigeration system to ensure that they are following all of the company safety policies and meeting work standards.

-Inspect ammonia detection system

-Ensure that all ammonia system safeguards are functioning properly at all times

Arlington Memorial Hospital, February 1996 – October 1996 (Full time 60 hrs wk )

Plant Operator, Arlington, TX

Maintain and operate power plant equipment.

Control and monitor boilers, turbines, generators, and auxiliary equipment. responsible for operating, adjusting, stopping, maintaining, and performing various operational repairs on 2 steam water tube boilers

-Perform calibration check of scale accuracy at the beginning of each work shift.

-Control and operate equipment such as loaders, drills, tractors, trucks, crushers, excavators, fork lifts, bulldozers and cranes.

-Observe gauges, dials, or other indicators to make sure a machine is working properly.

-Perform maintenance on equipment.

-Control machinery that generates electricity.

-Distribute power among generators, regulate the output from several generators, and monitor instruments to maintain voltage and regulate electricity flows from the plant.

-Must have knowledge in chiller and commercial heating systems.

-Ability to perform HVAC (Heating, Ventilating, and Air Conditioning) maintenance, repairs, and installation.

United States Navy, February 1992 – February 1996

Diesel Propulsion Plant and Boiler Operator, San Diego, CA

-Maintain and operate power plant equipment.

-Control and monitor boilers, turbines, generators, and auxiliary equipment. responsible for starting, operating, adjusting, stopping, maintaining, and performing various operational repairs on 4 steam water tube boilers

-Perform calibration check of scale accuracy at the beginning of each work shift.

-Control and operate equipment such as loaders, drills, tractors, trucks, crushers, excavators, fork lifts, bulldozers and cranes.

-Observe gauges, dials, or other indicators to make sure a machine is working properly.

-Perform maintenance on equipment.

-Control machinery that generates electricity.

-Distribute power among generators, regulate the output from several generators, and monitor instruments to maintain voltage and regulate electricity flows from the plant.

-Detect and isolate malfunctioning equipment.

-Operate and monitor equipment that increases or decreases voltage.

-Operate switchboard levers to control the flow of electricity in and out of the substations.

Education BMW Automotive Certification

Automotive Technology, Lincoln Technical Institute

Naval Career Counselor School, Pump Maintenance School, Advanced Firefighting School

Naval Engineman “A” School, Oxyacetylene and ARC Welding School, Carpenter School

Mobile Equipment Operator Certification, Graduate Hamburg High School

PROFESSIONAL AND PERSONAL REFERENCES AVAILABLE UPON REQUEST

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