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CZARINA REY CATOLICO

EXECUTIVE ASSISTANT/PERSONAL ASSISTANT OF

GENERAL MANAGER

EMAIL:adrd2k@r.postjobfree.com MOBILE: +971*********

OBJECTIVE:

Experienced and motivated ENGINEERING COORDINATOR and EXECUTIVE ASSISTANT LEADER WITH 9 years’ progressive career experience IN Hospitality and Travel Industry. Cross-trained professional with strong leadership abilities and unrelenting commitment to customer satisfaction.

SKILLS:

Strong Analytical and excellent customer service skills with ability to communicate complex issues.

Proficient in MS Word, Excel, PowerPoint, Outlook Jana, HOTSOS,GMM and Oasys,FBM

Experience in basic OPERA, hardware troubleshooting and software issues

Can work under pressure

EXPERIENCE:

MEDIA ONE HOTEL •ENGINEERING COORDINATOR CUM EXECUTIVE ASSISTANT TO GM •

JUNE 2021- PRESENT

Attending morning briefing and taking minutes of the meeting

Provide administrative support to the General Manager when required

Schedule meetings and appointments with external and internal guests

Typing of all reports and correspondence received in either manuscript or dictated form.

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Preparing monthly presentation by incorporating all slides on want of the department

Attending weekly meeting with HOD and distributing minutes of the meeting

Doing follow up in each department, specifically HOD has to ensure that update will be provided.

Monitoring the attendance of General Manager and Director of Operations

Part of Sustainability committees in the hotel

Manage travel arrangement including flights, accommodations, transfers etc.

Attending various meetings (Sales and Revenue,F&B,Senior meeting and preparing the minutes for distribution.

PreparingEXCOM Roster & Annual Holiday schedule for Head of Departments.

Keeping the General Manager informed of appointments and meetings scheduled and ensuring enough time for each meeting and assist General Manager to keep to the timetable on a daily basis by ensuring that internal attendees arrive on time.

Assisting the Chief Engineer in all administrative works

Record inputs and logs daily and annual preventive maintenance work orders.

Assist all Engineering Department personnel along with entire hospital staff with any needs

Update and maintain Engineering Department payroll using time and attendance system

Coordinate with design consultants, engineers project representatives, statutory and authority agencies to set up design and deliverables requirements submission.

Review design deliverables together with design consultant and Engineers to ensure order for submission.

Participate in technical design clarification and project meetings

Coordinate with project coordination team members, vendors and Subcontractors with regards to workability and constructability of design.

Develop relations with planning engineer on design submission schedule and ensure timely design submissions.

Coordinate with document controller on design deliverables transaction to ensure smooth flow of documents.

Assist procurement team with all necessary technical inputs to facilitate award of procurement and subcontract packages.

Involve in technical clarifications as required

Assist the Team to address technical issues and establish method And statements.

Provide administrative support for division manager and discipline department heads.

Lead and direct routine Engineering Division activities. Page 3 of 4

JAMES TRAVEL AND TOURS • OPERATIONS AND CALL CENTER LEAD • Nov 2019- Mar 2021

Managing the overall Travel and Tours operation in a daily basis in Philippines and UAE.

Establish a high standard for productivity, quality, customer service in day-to- day basis.

Answering phones from customers professionally, responding to customer inquiries, and dealing complaints. Calls circa 50-80 per day.

Handling and resolving customer complaints regarding product sales to customer service problems.

Approved cash disbursements, petty cash, Purchase orders, and check Daily Sales Report.

MEDIA ONE HOTEL • ENGINEERING OFFICER /PERSONAL ASSISTANT OF GENERAL MANAGER •

Jun 2011- Nov 2019

Main liaison between Technical Service Department and other operating department and handles incoming calls and requests for assistance and all other related duties.

Monitors and coordinates the service performed by outside contractors in accordance to the contract, leases, service agreements and warranties

Ensure timely response to services request from the guests, employees, and management to repair or replace interior fixtures or furnishing.

Arrange appointments and meeting for GM and ensure that meeting calendar is up to date.

Attend meetings as directed by GM,record minutes and distribute in corresponding departments

Handle all administrative task for executive office and support other department as required

Ensure all security incidents are logged in timely manner

Manage all database and update accordingly.

Arrange and coordinating board meetings assess priorities of work.

Holds training to engineering staff with regards to safety equipment and standards as per hotel policy.

Supervise and proactive in budgeting to all expense in engineering

Responsible in all letters necessary for new equipment, CAPEX.

Encode all the reports in online system for Dubai Municipality and Civil Defense Page 4 of 4

EDUCATION:

Bachelor of Science in Computer Engineering • 2006-2011•Notre dame of Dadiangas university

Member of Junior of Computer Engineering Organization •Engineering Pilferage PHILIPPINES • 2009

ACHIEVEMENTS AND CERTIFICATIONS:

Support of the Year • Media One Hotel • 2015-2018

Engineering of the Year• Media One Hotel • 2021

Star Enthusiasts • Media One Hotel • December2021

Fire, Life and Safety • Media One Hotel • 2021

HACCP • Media One Hotel • 2018

Certified Engineering Trainer • Media One Hotel • 2018

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