Sign in

Medical Assistant Customer Service

Shreveport, LA, 71119
June 13, 2022

Contact this candidate


Erica Jackson

Shreveport, LA *****


Willing to relocate: Anywhere

Work Experience

COVID-19 Tester


August 2021 to Present

Administer Covid Test to patients daily.

Medical Assistant

UT Southwestern Medical Center in Dallas - Dallas, TX December 2009 to July 2019

Imaging Department, Scheduling and confirmed patients appointment, Telephone triage patients, refill medications, verify Insurance eligibility, Medical records request, assisted Radiologist in medical procedures removal of Medi port device and Central line removal after patient has completed Chemo or Antibiotic therapy. Kept inventory of all medical supplies, restocked exam rooms, practiced sterilized techniques when setting up for procedures.

Certified Medical Assistant

Orthopedic Specialist - Dallas, TX

May 2006 to December 2009

Confirmed patients appointments, completed all FMLA documents for patients,instructed a total knee replacement and total hip replacement class once a week to patients 2 weeks prior to their surgery with post operative care instructions and after care surgery details, help assist with casting and prepared supplies, draw up injections. Administered Flu vaccines to office staff during Flu Season. Prescription refills and call backs, Telephone Triage.


High school diploma

Bossier High School - Bossier City, LA

August 1985 to May 1989


• Patient Care

• Medical Imaging

• Experience Administering Injections

• Triage

• Medical Scheduling

• EMR Systems

• Vital Signs

• Laboratory Experience

• Epic

• Phlebotomy

• Transcription

• Venipuncture

• Medical Office Experience

• Computer Skills

• Anatomy Knowledge

• Hospital Experience


• Motivational interviewing

• Microsoft Excel

• Medical management

• Microsoft Word

• Customer service

• Medical terminology

• Insurance verification

• Typing

• Medical Records

• Phone Etiquette

• Caregiving

• Primary care

• Medical receptionist

• Microsoft Office

• Time management

• Leadership

• Microsoft Outlook

• Cerner

Certifications and Licenses

CPR Certification

Certified Medical Assistant



December 2021 to December 2022



Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Completed

August 2021

Demonstrating customer service skills in a call center setting Full results: Completed

Customer service — Familiar

August 2021

Identifying and resolving common customer issues

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate