Medical Assistant Customer Service
Resume:
Erica Jackson
Shreveport, LA *****
**********@*****.***
Willing to relocate: Anywhere
Work Experience
COVID-19 Tester
Shyft6
August 2021 to Present
Administer Covid Test to patients daily.
Medical Assistant
UT Southwestern Medical Center in Dallas - Dallas, TX December 2009 to July 2019
Imaging Department, Scheduling and confirmed patients appointment, Telephone triage patients, refill medications, verify Insurance eligibility, Medical records request, assisted Radiologist in medical procedures removal of Medi port device and Central line removal after patient has completed Chemo or Antibiotic therapy. Kept inventory of all medical supplies, restocked exam rooms, practiced sterilized techniques when setting up for procedures.
Certified Medical Assistant
Orthopedic Specialist - Dallas, TX
May 2006 to December 2009
Confirmed patients appointments, completed all FMLA documents for patients,instructed a total knee replacement and total hip replacement class once a week to patients 2 weeks prior to their surgery with post operative care instructions and after care surgery details, help assist with casting and prepared supplies, draw up injections. Administered Flu vaccines to office staff during Flu Season. Prescription refills and call backs, Telephone Triage.
Education
High school diploma
Bossier High School - Bossier City, LA
August 1985 to May 1989
Skills
• Patient Care
• Medical Imaging
• Experience Administering Injections
• Triage
• Medical Scheduling
• EMR Systems
• Vital Signs
• Laboratory Experience
• Epic
• Phlebotomy
• Transcription
• Venipuncture
• Medical Office Experience
• Computer Skills
• Anatomy Knowledge
• Hospital Experience
• HIPAA
• Motivational interviewing
• Microsoft Excel
• Medical management
• Microsoft Word
• Customer service
• Medical terminology
• Insurance verification
• Typing
• Medical Records
• Phone Etiquette
• Caregiving
• Primary care
• Medical receptionist
• Microsoft Office
• Time management
• Leadership
• Microsoft Outlook
• Cerner
Certifications and Licenses
CPR Certification
Certified Medical Assistant
RMA
BLS/CPR
December 2021 to December 2022
CPR/AED
Assessments
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Completed
August 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Customer service — Familiar
August 2021
Identifying and resolving common customer issues
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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