Project Manager Service Delivery

Doug Washburn

**** ************ *****, ************, ** 19426 Cell: 484-***-**** Email: ************@*******.***

Business savvy, technology management professional with accomplishments in building and leading technology programs to meet complex, international business needs. Experience managing server and data center operations, system engineering and infrastructure, and building IT road maps to align with corporate needs. Highly skilled in developing business relationship communications and workflow processes. Strong understanding of leveraging clean data across the enterprise Expert in project/program management, delivering process improvements, and service enhancements all while minimizing costs.

Key Skills: Energetic relationship and team builder with unique blend of hands-on technical insight, executive management skills and ability to align IT with strategic business plans. Capable of innovative technical solutions while maintaining IT standards and requiring fluid communications among all IT stakeholders. Excellent soft skills. Proficient in AGILE and Waterfall methodologies. Heavy experience with diverse, international teams for delivery of projects

Professional Accomplishments

Independent Contractor – M&A Infrastructure Program Manager – Boston Scientific Jan 2022 -Present

Performed review of processes and gap analysis of undocumented process

Created processes and implement PMO best practice - within Infrastructure Silo

Led Infrastructure PM on 1.75B Multinational acquisition headquartered in Canada

Established Global Vendor relationship for image delivered laptops for Migrations in Country

Process to deliver using existing hardware – do to supply chain issues

Independent Contractor – Sr Project Manager – Campbells Soup Jan 2020 – Jan 2021

SD-WAN representing Campbells with Outsourced Vendor removing impediments and interfacing with Plants for Vendor

Replacing Wireless Authentication with Aruba ClearPass product

Campbells interface with vendor for Wireless Design and Implementation at 4 Headquarters Sites

Project managed all Technical Debt projects with secondary role on N-1 program management

Infrastructure MSPO responsibilities and Gate presenter/author for advancing projects

Continuous Improvement team member on PMO – Reporting and Dashboard

Responsibility for all financial aspects of Infrastructure projects – Funding through GR and project close out

Independent Contractor – Sr Project Manager – Cenlar FSB May 2020 – Jan 2020

PM responsible for server Wave Planning for Azure migration

PM responsible of VPN migration from both DR and Production environments to AT&T TAO sites

Assisted in vendor management of AT&T SD-WAN, TAO Equinix processes, Firewall third party New Zealand based vendor and third-party Silver lake and Orchestrator Management.

Responsible for tracking all SD-WAN locations progress and issue resolution

BVOIP proof of concept – and team member of new Cloud based call center solution

Responsible for migration of last two SunGard applications – time sensitive

PM responsible for migration of Partner circuits from both DR and Production to AT&T TAO Sites – time sensitive

Planned ASA VPN migration to CISCO Fire Power with Azure FMC’s

PMO team member and contributor

Independent Contractor – Sr Project Manager – Trinseo October 2019 – May 2020 P

PM responsible for moving LIMS application from Physical DOW hardware to Trinseo Azure environment

Resolved issue with ATLAS server - DOW hosted for Trinseo out of scope dependency

Created migration plan – with Dry Runs utilizing Azure Blob storage

Delivered project on time and well within budget

Ensured health and security monitoring of all servers on Azure environment

Review and document all operational procedures – backups, DR

Create process for automating provisional requirements through service now requests

Assisted with PMO development – training new PM’s to process

Independent Contractor – Sr Project Manager – Airgas April 2019 - September 2019

PM responsible for Data Center Migration between third party Data Center providers

Responsible for all decommissions and managing budget of 2.55M

Returned project to schedule and ensured Airgas portion of weekly plans and delivery to schedule and plan

Delivered migration with no interruption to business

Aided in designing testing schedule and plan

Azure and TCS Cloud Virtualization of 90% of environment and complete segmentation of the network – utilizing offshore resources

Agile transition team member – advisor

Responsible for managing Tata Data Center deliverables - DCS

Independent Contractor – Sr Project Manager – Health Care – Quest Diagnostics November 2018 – April 2019

Infrastructure Project Manager – PMO representative on Divesture Project selling of India Lab

Responsible for LIMS transition from Quest to new entity – International Scope

Resulting in 365 migration, Enterprise application transfer to new owners’ systems, Change Management lead – for both Scope Limitation and employee communication.

Integrate New Bankruptcy – IT lead on application move to Quest systems and infrastructure lead on Network redesign, Disaster recovery for new inclusion of new systems, Hosted site – bunker – removal and email migration.

Steering Committee presentations, Cap-x presentation and documentation, Financial approval for all infrastructure expenditures

Member of Agile transition team.

Independent Contractor – Publishing - Elsevier July 2016- November 2018

Senior Project Manager/Program Manager - Patient Education Platform

Created PMO processes for Agile projects, followed Squad processes, created dashboard reporting for executive management. Moved company to outcome-based projects vs feature based

Assigned to standardize infrastructure and delivery of application to line of business and mergers and acquisitions, including Disaster recovery design. Introduce AGILE methodologies to the acquired business, redesigned infrastructure to meet corporate standards, security, email, introduced data governance standards in financial reporting, and initial redesign of product delivery and support methodologies to enable corporate business partners to expand sales. Budget 1.8M

Researched Mobile Journals – Initial discovery of website standards covering the hundreds of journals contained within the corporate inventory. Worked to develop standards with current best practices for UX design and delivery of content to the digital future. Journal to Digital. Budget 2.2 M

Deliver next generation product for the Nursing Health Education - digitizing educational exams for nursing programs across the nation, both public and private intuitions Budget 8.2M

Deliver HESI NG – deliver next generation Nursing Health Education –

Finishing the 4-year project and finalize the delivery of Sherpath Product – digitizing the nursing courses offered by private and public nursing programs. Cement the AGILE process within the development teams, scrum squads defined, created, and staffed (DEV, QE, PO, QA, delivery management) for all products in the line of business. Responsibly for ensuring financial data to meet Corporate standards. Budget 25.5 M

Lead project creating new process to author books within Elsevier domain, resulting in 50% decrease in time to produce book and digitizing data into tagged and searchable bites for reuse.

Independent Contractor – Manufacturing – Cardone Industries February 2014 – May 2016

Senior Project Manager

Created PMO process for reporting all projects to executive committee. Built a PMO organization to respond to increasing demand for resources and change of the organization

Implemented engineering document management system for 300 engineers at multiple locations, including Mexico that resulted in standardization of engineering system, data, and new processes.

Office 365, performed initiation, built test lab, obtained funding, executed plan – further championed cloud computing to the business,

Designed training to include multilingual videos, skills tests and data.

Additional projects involved financial management, aiding in replacing support ticketing system ServiceNow, and the serialization of finished goods.

Worked with financial teams with SAP implementation to map processes, advisor on change management process.

Introduced AGILE process, arranged training, and attended classes.

Initial member of Data Governance Committee – for single source of truth for all Corporate reporting to correspond with delivery of initial SAP O2C project

Responsible for M&A work covering the purchase of a financial group in Mexico performing the IT due diligence and system integration work.

Independent Contractor – Pharmaceutical – Endo Pharma January- 2013- January-2014

Infrastructure Project Lead

Lead Sr PM creating Processes and organizing the PMO to handle corporate acquisitions. Design executive reporting structure

Relocated data center from Missouri and New Jersey to Austin, Texas because of M&A. Project included process reviews and new support model designed and implemented for subsidiary.

Responsible for Combing subsidiary financial systems for single source reporting to Parent company.

Aided in sale of subsidiary and transition of business to new owners. Reorganized development teams through process review, skills test, and goal setting.

Introduced AGILE to the software departments, purchased training course, and attended.

Lead desktop standards and image creation for deployment to division.

Independent Contractor – Financial – TB Bank January 2012 – December 2012

Led enterprise desktop upgrade project – testing, lab, software remediation, and roll out – with multiple infrastructure upgrades throughout banking environment such as branch coin machines and branch LAN network.

Created fast pace PMO team for security and desktop projects to meet recent merger goals.

Designed new support structure and relocated support to. Created standard process review for initiating new projects with global IT

Responsible for instituting standard Global desktop standard into acquired Commerce Bank.

Independent Contractor – Insurance - ACE March 2011 – December 2011

Handled AVP of client services responsibilities including escalations and managing outsource vendor IBM SDM.

Heightened VDI infrastructure monitoring and processes and managed incidents.

Reviewed all desktop delivery processes, assisted the negotiations of new Video IP infrastructure and vendor.

Worked with cross functional teams to maintain service levels and including end user services project resulting in changes to SLA’s, improved reporting of help desk stats and ticketing system clean up.

Served as project manager for the following projects: Mobile Iron, Microsoft Sync, new On Boarding process – Red Carpet (SaaS Product) and process review, initiated project MS Office 2010 and Windows 7 upgrade, asset management.

Lead discussion with IBM on new service contract, improving services for client.

Lead creation of new desktop image and deployment for Global deployment

Independent Contractor - Acting CIO Manufacturing – K&F Wood products June 2009 – March 2011

Introduced cost accounting processes, redesigned, and implemented entire infrastructure, introduced new processes and reporting to business owners and banks. Led refinancing efforts and system inventory reporting for client order filling through EDI and Web-info link. Worked directly with clients implementing informational sharing portal for client retention and order fulfillment.

Independent Contractor – Pharmaceutical – Endo Pharma December 2008 – June 2009

PMO process redesign, reporting redesign and costing model.

Produced management reporting for all projects to bring light to resource and funding issues and process that needed refinement.

Project Managed MS 2007 upgrade through enterprise including

TOWERS PERRIN, Philadelphia, Pennsylvania – IT Shared Services to Service Delivery Model 1999 - 2008

A $1.4 billion Fortune 500 financial, benefits management and reinsurance services firm.

Global Director of IT Service Delivery and infrastructure

Responsible for IT service delivery to include standardized configurations, security compliance, service desk, incident management, SLA reporting, release management, capacity planning and performance management, IT procurement, vendor management, and continuous improvement, disaster recovery and business continuity.

Team member of global Oracle Financial implementation with responsibility for infrastructure, testing, modeling, printing and standardizing operational reporting

Responsible for all computing platforms including data and voice networks with 80 offices, 5 data centers and 4 call centers in 32 countries. Managed staff of 192.

Responsible for all M&A due diligence and system integrations and divestitures projects

Lead Data center migration to outsource vendor EDS

Managed Outsourced Vendor Service Delivery contract

Education

BA Economics - Washington and Jefferson College, Washington, Pennsylvania

Accounting - University of Pennsylvania, Wharton School, Philadelphia, Pennsylvania

Training & Development

ITIL

Candidate for Project Management Certificate

AGILE

Military Duty

US NAVY – Disabled Veteran

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