Construction Supervisor Service Representative
Resume:
Joseph Chairge
West Pittston, PA 18643
********@*****.***
PROFESSIONAL SUMMARY
Results-oriented, decisive leader, successful with operating a multimillion-dollar Building Supply company. More than twenty-five years of management experience in construction/ building supply and other industries. Customer focused with a consistent record of exceeding business plans and performance goals.
CORE COMPETENCIES
Integrity & Initiative
A/R Collections
Union Contract Negotiation
Business Planning & Execution
Procurement
Dispatch/Fleet Management/Logistics
Marketing & Promotions
Sales Management
Restaurant Management
Client Relations/Contract Management
HR Management
Property Management
PROFESSIONAL EXPERIENCE
Geisinger Wyoming Valley
Customer Service Representative 2020-Present
Responsible for customer insurance inquires, claims, and pharmaceutical claims. Assisted with one call customer issue resolutions along with resolving and acknowledging customer complaints.
Wilkes-Barre International Airport
Standard Parking Operations Manager 2014- 2019
Responsible for overall management of the parking facility. Duties include hiring, HR, inventory control, daily revenue reports, accounts payable, payroll and purchasing. Customer/client relations reduced employee turnover rate, improved customer relations, installed a new computer system and parking equipment.
Maid-Rite Specialty Foods
Purchasing and Maintenance MGR. 2013-2014
Responsible for maintenance crew oversight, continuous production and all preventative maintenance. Also, in charge of all maintenance purchasing, budgets, inventory management, and best practices. Responsible for over ten million dollars of purchasing annually. Managed maintenance crew on various projects.
Dirlam Brothers Lumber Inc, Honesdale, PA. 2007- 2012
Founded in 1943, a leader in the building supply industry with over 30 Million in annual sales
General Manager
Responsible for leadership of 35 people in multiple locations. Responsibilities include: commodity purchasing, marketing and promotions, collections/account receivable, customer relations and managing a sales team of 8 people. Accountable for Profit and Loss and for forecast achievement.
Key Achievements:
Managing revenue attainment in a declining market
Managing Key Account Relationships with customized cost-efficient solutions
Strong relationships with key accounts
Pittston Lumber and Manufacturing, Pittston, PA 1988 to 2007
Owner operator of business for 20 years, sold business to Dirlam Brothers Lumber Inc in 2007, and was retained as GM.
President
Leader of the organization. Responsible for: operations and all aspects of leading a Building Supply business. Oversight of personnel, operations, profit and loss, Marketing and promotions, Customer relations. Successfully managed transition of ownership.
Key Achievements:
Grew sales from 6.5 Million to 10+ Million
Expanded customer base by over 200 new accounts over existing base of customers 400
Led successful negotiations with Teamsters and several other locals to multi-year labor contracts.
Winner of ADDY award for creative advertising
Construction Unlimited 1980 to 1988
Business Office Manager
Led A/P, A/R & P/R functions and managed accounting and clerical staff. Construction supervisor at Proctor and Gamble. Supervised union trade crews on various construction projects.
EDUCATION:
King’s College, Wilkes-Barre, PA
McGowan School of Business (AACSB Accredited Institution)
Bachelor of Science Degree in English – 1987
Scranton Prep Graduate, Scranton, PA
TRAINING & SKILL DEVELOPMENT:
Integrity Selling - Dale Carnegie Member –EBMDA Building Material Dealers Association
Board Member – Building Industry Association
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