Customer Service Front Desk

Louis Hernandez

915-***-**** *************@*****.*** El Paso, TX 79915

SUMMARY

Always looking to improve in what was done. Improve the results. Team player but will lead by example. Always thinking outside the box. Make something different but yet still the same. I always try to make music part of what I deliver. Listen to the people in what they want or their concerns. I believe you'll never grow old if you love rock n roll. SKILLS

* Able to get in front of an audience.

* Multitasking

* Planning

* Reliable and trustworthy

* Customer Service (most important)

EXPERIENCE

Student Activities Assistant/Intramural Sports Mgr, El Paso Community College, September 1985-August 2019

El Paso, TX

* Issued ID cards to students.

* Programmed activities and events for students, such as Friday night movies, Christmas choirs to college, graduation dance, Monday night football, Miss EPCC Beauty Pageant, PA announcer for EPCC baseball team (2 years), talent shows, student show off hour and Halloween Costume Contest. Also went to NACA conferences and brought back back speakers, entertainers and bands.

** Intramural Sports Mgr.**

* Developed Policy and Procedures Student Union and Intramural Sports.

* Over saw Intramural Sports PO's.

* Developed house rules for the games played.

* Played various games for students such as flag football, indoor soccer, basketball, dodgeball, fitness contests, running events.

* Helped develop Tejano Jack school mascot.

* MC Fall events and Jazz At Sunset.

* Helped Campus Life in their activities.

Bell Captain, El Paso Marriott Hotel, Mar ‘80-May ‘85 El Paso, Texas

* Oversaw bell staff station of 10 bellmen and 6 drivers.

* Stressed Customer Service to staff and made sure the lobby was clean as well the front area along with the hotel vans.

* co ordinate with front desk and marketing in making sure of proper coverage for check ins and check outs.

* Employee of the month twice.

* Designed the El Paso Marriott logo. Cowboy looking at the space shuttle.

* Part of the Safety Committee for the hotel. Hotel went 324 days without an accident. EDUCATION AND TRAINING

High School Diploma

Bel Air High School, El Paso, TX May 1973

Some College (No Degree)

Education, UTEP, El Paso, TX

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