Customer Service Medical Billing

KELLY BECHDEL

**** ***** **, *** * Fairview, PA *6423

814-***-**** ********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with 3+ years healthcare industry experience, capable of ensuring smooth patient flow by providing prompt attention to pulling patient charts and necessary medical records, gathering accurate billing and financial information, and reviewing intake materials for accuracy and completeness.

Edinboro Manor Certified Nursing Assistant (CNA) Neuro Restorative Life Skills Trainer

Exhibits customer service skills to effectively deal with patients and healthcare providers

Effectively prioritizes work to ensure efficiency

Well-organized, manages time and priorities in multi-task environments

KEY QUALIFICATIONS

Insurance Verification & Reimbursement Processing Medicare / Medicaid Government Payers Third Party Payers

Medical Billing Medical Office Medical Administrative Patient Registration

Medical Practice Management Systems Introduction to CPT & ICD-10 Coding Medical Terminology

Medical Records Management for the Billing Specialist HIPAA Compliance MS Office

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist, 2020

RELEVANT PROFESSIONAL EXPERIENCE

Concentrix – Tampa, FL 01/2020 – Present

Customer Service Agent (Remote)

Answer calls from clients regarding their prescriptions

Troubleshoot mailing issues

Communicate with physicians regarding patient’s prescriptions

Process mail orders for patients

Verify address and patient demographic information

Reid Stores – Erie, PA 10/2018 – 01/2020

Sales Manager / Customer Service

Supervise 10 employees, prepare and approve budgets and resolve customer complaints

Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs

Consult with department heads to plan advertising services and to secure information on equipment

Confer with potential customers, review operational records and reports to project sales and determine profitability

HCR Manor Care Nursing Home – Erie, PA 03/2017 – 11/2018

Certified Nursing Assistant

Assisted with plan of care, maintained clean and safe environment, and assisted with activities of daily living to include personal hygiene, ambulation, and feeding

Took vital signs, measured and documented intake and output and completed documentation

Maintained patient safety and provided for the delivery of basic patient care

Completed documentation of patient related tasks

Ensured the comfort, privacy, and dignity of patients by completing duties in a manner that displayed warmth and promoted a caring environment

Neuro Restorative Neurorehabilitation – Fairview, PA 07/2015 – 01/2018

Home Health Aide

Maintained a safe, secure and healthy environment

Assisted with activities of daily living - personal hygiene, mobility and feeding

Handled light housekeeping duties, prepared meals, and ran errands

Completed daily logs documenting patient condition and activities and any changes to patient care plan

Administered medication and took vital signs

ADDITIONAL PROFESSIONAL EXPERIENCE

Dollar General Retail – Fairview, PA 04/2018 – 10/2018

Retail Sales Associate / Cashier / Customer Service

Interacted with customers in a positive manner and demonstrated high level of customer service

Processed retail transactions, accepted payments, answered phones, and stocked shelves

Worked as a team member to ensure customers received the best possible service

Followed all policies as they related to customer confidentiality

VOLUNTEER EXPERIENCE

Lake Shore Fire Department – Erie, PA 03/2004 – Present

Emergency Medical Technician

Transport patients to hospital and give reports to hospital staff

Take vital signs, perform patient care, and fill out reports for billing

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