Customer Service Marketing Representative

AJI H. BANGURA

Memphis, Tennessee ***** 919-***-**** adrczn@r.postjobfree.com

Professional Summary

Analytical and performance-driven financial professional focused on efficiency and achievement dedicated to maintaining professionalism and confidentiality. With 4 years experienced personal funds manager, a team player with significant academic and professional accounting experience in Bank Reconciliations, General Ledgers, Journal Entries and Financial analysis. Strong technical skills including proficiency in Microsoft Word, PowerPoint, Excel and QuickBooks. Experience in business management and banking industry with diverse international background has given me strong interpersonal and communication skills. With a keen ability to multitask variety of challenges and responsibilities, and a desire to attain management growth as a corporate, finance professional.

Education

Rust College Holly Springs, Mississippi

Bachelor of Science in Business Administration-Accounting (Honors) May 2018

Work History

Shelby Residential and Vocational Services (SRVS) Memphis, Tennessee 05/2018 ~ Present

Personal Funds Manager

Execute the responsibility of the representative Payee in accordance with social security Administration (SSA), Department of Intellectual and Developmental Disability (DIDD) Guidelines and SRVS policies and procedures.

Ensure accountability of funds spent for recipients personal needs and miscellaneous expenses are accurate.

Verify, collect and complete receipts for monies returned following purchases made on behalf of the service recipient.

Routinely verify cash expenditure logs for valid spending and accurate balances. Inform supervisors and direct of any discrepancies.

Monthly reconciliation of the ICF Trust account. Allocation of interest earned and post to the general ledger account

Review and reconcile bank accounts to then general ledger book balance

Prepare individual bank account deposit and post to general ledger

Responding promptly to all enquires by clients, staff and legal representatives regarding clients accounts and budget information

Consistently maintaining confidentiality of clients and information

Assist Auditors with obtaining requested information

Adomey Xpress Services LLC Pawtucket, Rhode Island.

Intern (summer) Customer Service & Admin Assistant 05/2016 to 07/2016

Greet and assist visitors to the office

Handle telephone calls and relay messages to appropriate department

Sending and paying out Moneygram money transfers

Maintain computer and manual filing systems

General clerical duties including photocopying, scanning, fax, mailing etc.

Guaranty Trust Bank The Gambia

Retail & Commercial Banking Account Manger 11/2007 to 09/2012

Established strong rapport with costumers to encourage long-term business, do presentations to small business owners and their employees

Consistently exceeded monthly and quarterly sales objectives

Routinely Facilitate customer's daily banking transactions, providing exceptional banking services and addressing account and service issues such as answering questions on accounts, loans, and statements

Provide Personal financial counseling, assist customers during loan and account application process and build relationships with existing customers to maintain high satisfaction and customer retention

Responsible for conducting individual financial analysis to determine appropriate loan and credit options

Consistently review and approve overdrafts and checks for cashing, Prepare credit and financial information to facilitate loans processing for mortgage, prepares loan worksheets for submission to loan processing documents.

Africell (G) Limited The Gambia.

Sales/Marketing Representative 01/2006 to 10/2007

Sales and marketing for company products and services

Demonstrate equipment functions and network capability

Ensure customer satisfaction and resolve all customer issues and concerns

Remain current on all cell phone products, services, industry and competitive trends.

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