Data Entry Customer Service

AMANDA BLAKE

**** *** ***, **********, **, ***** • 1-434-***-**** • *********@*******.***

Exceptional telephone etiquette

Account updates

Superior communication skills

Training and mentoring

Sales proficiency

Customer-focused

Excellent multi-tasker

Computer proficiency

Office equipment proficiency

Documentation abilities

Data entry

Inbound and outbound calling

Microsoft Outlook, Word and Excel

Dependable and reliable

2008 High School - Cabell Midland High School - Ona, WV 5/18 to 10/21 Customer Service Coordinator - Zaki Auto Services - Remote, USA, Remote, USA Spoke with customers about their concerns about products or services in order to resolve issues and increase sales. Spoke to Mechanics in the customers area to resolve their vehicle issues quickly. Preserved revenue streams where possible, using refunds as a last resort to maintain customer satisfaction with strong communication and negotiation skills.

Was in charge of coordinating logistics for customer orders. Interrogated customers and gathered data in order to better understand their needs and provide quick solutions. Devised and implemented effective strategies for retaining customers and increasing brand loyalty. Collaborated with coworkers and managers to resolve difficult and high-level customer issues. 10/14 to 1/21 Home Caregiver - William Hoyer - Huntington, WV Offered mental and emotional support to clients in order to keep them happy and healthy. Organized and administered medications on a regular basis to help alleviate symptoms and improve quality of life. Was in charge of daily activities and offered assistance when necessary. Followed nutritional plans, which included purchasing ingredients from local stores to prepare optimal meals. Ran errands for clients and transported them to appointments to maintain wellness and support daily living needs. Accurately entered data into charts and log books to document clients' progress. Maintained a long-term relationship that turned into being more of a family member in our home instead of a patient of mine.

6/18 to 1/20 Retail Sales Lead - Workingman's Store - Huntington, WV Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.

Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers. Aligned inventory processes with demand projections to maximize organizational and budget efficiency. Built relationships with key stakeholders, such as clothing vendors and freight forwarders. Walked through the department multiple times to assess and correct issues such as cleaning and stock replenishment requirements each shift.

Oversaw high-volume cash, credit, and gift card transactions while also checking the cash drawer balance at the end of each shift.

SKILLS

EDUCATION

WORK HISTORY

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