Personal Assistant/Office Administrator
Resume:
Curriculum Vitae
Of
Bianca Wiese
Personal Information
Full Name : Bianca
Surname : Wiese
Date Of Birth : 05 April 1983
Identity Number : 830**********
Sex : Female
Nationality : South Africa
Marital Status : Divorced
Dependants : 2
Home Address : 17 Marabou 1
Marabou Avenue
Weltevreden Park
1709
Postal Address : 17 Marabou 1
Marabou Avenue
Weltevreden Park
1709
Contact Number : 073-***-****
Email Address : ***************@*****.***
Home Language : English
Other Languages : Afrikaans
Health : Good
Drivers Licence : Yes (code 8)
Education
High School Attended : West Ridge High School
Date Attended : 1997 to 2001
Highest Standard Passed : Matric
Subjects Passed : English (Higher Grade)
Afrikaans (Higher Grade)
Mathematics (Standard Grade)
Business Economics (Standard Grade)
Biology (Standard Grade)
Art (Standard Grade)
Extra-Mural Activities : Athletics
Cricket
Tertiary Education
Institution : Birnam Business College – Corlette Drive
Date Attended : May 2004 to May 2005
Course : MS Office Beginners – Gold
Subjects : Introduction To Computers – 97%
Windows 2000 – 99%
MS Word (Level 1) – 98%
MS Excel (Level 1) – 99%
MS Power Point (Level 1) – 98%
MS Access (Level 1) – 96%
Qualification : MS Office Gold Diploma
Employment History
(Previous)
Company : The Ribbon Collection
Address : Unit 19
Northlands Deco Park
New Market Road
Northriding
Position Held : Admin Assistant (Temp Position)
Period Employed : 8 November 2021 to 23 December 2021
Duties : Answering of phone
Assisting Sales Reps/clients with stock availability and pricing
Typing up of Sales Orders
Converting Sales Orders to Invoices (making changes if
necessary)
Printing/writing up of all labels/stickers for couriers
Filing of all completed and delivered orders
Reference : Jo-Ann Mostert
Programmes Used : Outlook
Pastel
Company : Flowerbx And Co.
Address : 69 11th Street
Parkhurst
Randburg
Position Held : Store Manager (Fixed Term Contract Position)
Period Employed : 1 October 2021 to 30 November 2021
Duties : Opening and closing of the shop
Answering of phone calls
Processing of orders received via phone, email, Whatsapp
Overseeing the florist and driver
Scheduling deliveries for the driver
Maintaining and ordering of all stock for the shop
Informing florist of new pricing of flowers
Forwarding all account related enquiries to Accounts
Various record keeping and filing
Sending of quotes and invoices to clients
Assisting walk-in clients with sales and queries
Daily cash up
Reference : Deidre Mullan
Programmes Used : Outlook
Excel
Word
Internet
Company : TFM Zenith (Pty) Ltd.
Address : 37 Industry Road
Clayville Ext. 4
Olifantsfontein
Position Held : Office Administrator
Period Employed : 3 September 2018 to 31 July 2019
Duties : Answering of calls and directing or taking messages
Ordering of materials
Typing up of quotes
Daily invoicing
Keeping record of payments received
Processing and tracking of COD sales
Follow up of outstanding issues
Updating of orders file
Various record keeping
General office administration duties
Reference : Johan Lewis
Programmes Used : Mozilla Thunderbird (email)
QuickBooks
Excel
Word
Team Viewer
Outlook
Company : Hedge Fund Academy
Address : 102 11th Street
Parkmore
Sandton
Position Held : Reception/PA/Office Administrator
Period Employed : 5 September 2016 to 30 April 2017
Duties : Answering of call and directing or taking messages
Appointments for manager/manage diary
Manage and screen managers emails
Make necessary flight/car hire/accommodation arrangements for
managers and lecturers
Arrange all catering for student lectures/office functions
Recruitment (sourcing CV’s of unemployed students/graduates as
per clients requests
Ordering and control of all office stationary and consumables
Bi-monthly stock take of all office stationary and consumables
Managing of cleaning staff/tea lady
Managing all incoming and outgoing couriering
Office OHS Rep
General office duties (filing, scanning, photocopying)
Reference : Lethu Gama (Colleague)
Programmes Used : Microsoft Outlook
Google Mail
Excel
Word
Internet
Google Drive
Company : Sanlam SFA Gauteng Central West
Address : Randburg Square
Cnr. Pretoria & Sentrum Streets
Randburg
Position Held : Personal Assistant to Development Manager
Period Employed : 01 January 2009 to 28 August 2015
Duties : Appointments for manager/manage diary
Manage and screen managers emails
Correspondence of emails
Preparation for meetings
Take care of all logistics around meetings (venue, speakers,
awards, catering, invites, agendas)
Assist in arranging product launches and training development
sessions
Make necessary travel and itinerary arrangements
Administrative support regarding the appointment and
termination of Financial Advisers
Nominations and cancellations of Financial Advisers
regarding training
Sending stats on a daily basis to managers and Financial Advisers
Sending the zero policies submitted on a weekly basis to the BM
Commission account queries
Inform the sales support office of new appointments/terminations
on a monthly basis
Filing for manager
Paying of accounts
Capture and maintain marketers records on relevant
Sanlam systems
Supply wired information daily to manager
Draw outstanding premiums weekly
Answering of phone
Managing of store
Managing of cleaning staff
Direct clients as per their query to the various destinations
(Financial Adviser for advise, or Client Help telephone
for policy changes/queries)
Assist Financial Adviser while he/she is busy with a client
Make waiting client comfortable while the Financial Adviser
is busy
Provide information to existing Sanlam clients regarding the
current values of their policies (in the form of a statement)
Ordering and controlling of all perishables, stationary, forms,
brochures, cleaning materials for the store
Make sure brochures are updated and stacked at all times
Make sure all equipment is in working order
Reporting of faulty equipment and technical problems and follow
thereof
Allocation and control of all leads gathered for the Financial
Advisers
Event Management (Organise and control all mall exhibitions
and promotional marketing)
Controlling of all in-store competitions
Responsible for various reporting and record keeping
Responsible for the opening and closing of the store
Store OHS rep (as per OHS Act)
Store First Aider
Programmes Used : Lotus Notes
Word
Excel
PowerPoint
Intranet
Internet
E2 Financials
Microsoft Outlook
SAP
Reference : Bob Makgati
Sipho Mncwabe
Theo Buttress
Company : Sanlam Connect
Address : Randburg Square
Cnr. Pretoria & Sentrum Streets
Randburg
Position Held : Client Relations Administrator
Period Employed : 03 September 2007 to 31 December 2008
Duties : Answering of phone
Managing of store
Managing of cleaning staff
Managing of contract CRA
Direct clients as per their query to the various destinations
(Financial Consultant for advise, or Client Help Assistant
for policy changes/queries)
Assist Financial Consultant while he/she is busy with a client
Make waiting client comfortable while the Financial Consultant
is busy
Keep children occupied while parents are busy with the Financial
Consultant
Provide tea/coffee to the clients
Provide information to existing Sanlam clients regarding the
current values of their policies (in the form of a statement)
Ordering and controlling of all perishables, stationary, forms,
brochures, cleaning materials for the store
Make sure brochures are updated and stacked at all times
Make sure all equipment is in working order
Reporting of faulty equipment and technical problems and follow
thereof
Allocation and control of all leads gathered for the Financial
Consultants
Event Management (Organise and control all mall exhibitions
and promotional marketing)
Controlling of all in-store competitions
Responsible for various reporting and record keeping
Responsible for the opening and closing of the store
Store OHS rep (as per OHS Act)
Programmes Used : Lotus Notes
Word
Excel
PowerPoint
Intranet
SAP
Reference : Mark Strube
Company : Nashua Mobile
Address : Nedbank
135 Rivonia Road
Sandton
Position Held : Corporate Sales Co-Ordinator
Period Employed : 03 July 2006 to 31 August 2007
Duties : Hunting and farming of new deals
Accurate capturing of hunted customer details
Accurate completing of farmed customer details
Communication, process, and follow up on sales orders
Follow up on pending deals and rectify reasons for pend
Follow up on backorder handsets
Keep duplicate contracts for scanning
Keep updated customer information sheets
Customer communication/liason
General customer queries
Book faulty handsets in for repairs
Manage repair process
Interdepartmental communication
Effective and prompt reporting on any critical or important
aspects within written and verbal communication
Verification and authentication of customers
Administration/general office duties
Produce management reports
Process SIM swop requests
Ensure cessions are processed
Management of team inbox to escalate pending requests
Competency development in technology and products arena
Programmes Used : Cactus .Net
Word
Excel
Microsoft Outlook
Intranet
Internet
Reference : Jandri Coetzee
Company : African Communication Network/Motor Talk
Address : Unit 2, 20 – 15th Street
Eastgate Gardens
Marlboro North
Sandton
Position Held : Receptionist/Girl Friday
Period Employed : 17 June 2004 to 30 June 2006
Duties : Reception (meeting and greeting of customers)
Switchboard (answering of all incoming calls in a
professional manner)
After Sales Service
Customer Care
Confirmation of all Tracker appointments
PA to Marketing Executive
PA to Managing Director
Typing of sales minutes for the Managing Director
Diary management
Function co-ordinating
Creation of new customer accounts
Compiling presentations
Typing of quotes and general correspondence
Internal sales and quoting
General carrier of information
Communications to Dealers/Corporates
Referring customers to authorized fitment centres
Filing
General office duties
Programmes Used : Newage
Pastel Evolution
Word
Excel
Microsoft Outlook
Reference : Samantha Sarkis
Company : Weltevreden Park Veterinary Clinic
Address : Cnr JG Strydom and Tennis Roads
Weltevreden Park
Position Held : Receptionist and Administrator
Period Employed : 02 January 2003 to 31 March 2004
Duties : Admission of animals into hospital
Book consultations with customers
Capturing and updating of customer information
Updating of accounts
Stock take
Sales
Balancing of daily payments
Filing
General office duties
Programmes Used : Vet Pet 3
Reference : Vicky Reid
Company : Progressive Systems College
Address : 26 Wessels Road
Rivonia
Position Held : Co-Ordinator
Period Employed : 02 April 2002 to 30 September 2002
Duties : Co-ordinating appointments for the consultants
Canvassing prospective customers
Tracking customer information
Tracking customer needs
General office duties
Programmes Used : Goldmine
Word
Microsoft Outlook
Reference : Patrick Moore
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