Customer Service Ekg Technician

Patricia Dale

***** ******* **, *******, ** *****4•760-***-**** • ********@*****.***

Professional Summary

Client-focused Sales Representative with twelve years of providing solutions to customers. Solid understanding of people and their needs. Motivated customer service and collections with solid experience managing all levels of large-scale projects, including budgeting and administration. Top producing sales professional and expert in customer service industry. Dynamic communicator who consistently exceeds goals and company expectations. Motivated coworkers with solid experience managing all levels of large-scale projects, including budgeting and administration. Client-focused Sales Representative with twelve years of providing solutions to customers. Solid understanding of people and their needs.

Skills

SPANISH SPEAKING

Client assessment and analysis

Strong verbal communication

Conflict resolution

Interpersonal and written communication

Produced and generate reports and documents for team members daily. Copied, logged, and scanned supporting documentation and placed all information in client files. Implemented strategies that resulted in revenue.

Responded to customer requests via telephone and email and effectively answered questions and inquiries.

Achieved closing of numerous accounts through payment not previously closed. Assisted numerous customers daily by answering questions, responding to inquiries, and handling telephone requests.

Answered average of fifty calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.

I verified data integrity and accuracy.

Entered details such as payments, account information, and call logs into companies system. Assisted various business groups with document organization and dissemination during acquisitions.

03/2018- 06-21

Xifin

Medical collections specialist

Collections from Insurance companies and patients. Update information and input codes. Delegate and train FDCPA Anna HIPPA guidelines. Work with teams And facilitate company rules and procedures.

06/21-present

United Legal Group

Collections Manager

Collect on Judgements and medical debt.

05/2008 to 08/2015

GC SERVICES

Worked directly with management and collections department to brainstorm, discuss strategy and mitigate recovery issues.

Entered details such as payments, account information, and call logs into companies system. Assisted various business groups with document organization and dissemination during acquisitions.

Responded to customer requests via telephone and email and effectively answered questions and inquiries.

I verified data integrity and accuracy.

Copied, logged, and scanned supporting documentation and placed all information in client files.

02/2000 to 06/2009: on call and still in the system

ESCONDIDO SCHOOL DISTRICT, ESCONDIDO, CALIFORNIASCHOOL NURSE Support student success by providing health care through assessment, intervention, and follow-up all children in a school setting.

Provided preventive and screening services, health education, and assistance with decision-making about health and immunization against preventable diseases.

10/2003 to 07/2007

ARS, ESCONDIDO, CALIFORNIASENIOR ACCT REP

Entered details such as payments, account information and call logs into [Softwarecompanies system.

Obtain daily basis documents, clearances, certificates, and approvals from local, state, and federal agencies. Performed initial client assessment and analysis to begin research process.

Responded to customer requests via telephone and email and effectively answered questions and inquiries.

Answered an average of eighty calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing new product information.

Achieved Senior account status within six months the companies first to obtain, Verified data integrity and accuracy.

Copied, logged, and scanned supporting documentation and placed all information in client files.

EKG Technician, 01/2001 to 01/2004

PALOMAR MEDICAL CENTER

Observe patient vital signs and Ekg's in intensive care environments.

Assisted various business groups with document organization and dissemination during acquisitions.

Copied, logged and scanned supporting documentation and placed all information in client files. Verified data integrity and accuracy.

Education

Bachelors in Liberal Arts: Graduation December 2021

Associate in Arts: Social and Behavioral Sciene And History to Transfer, December 2019

GROSSMONT COLLEGE - ESCONDIDO, CALIFORNIAA.A.

Majored in History to Transfer

Majored in Social and Behavioral Science

Associates of Arts: Liberal Arts And General Studies, December 2005

PALOMAR COLLEGE - SAN MARCOS, CALIFORNIA

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