Customer Service Lake Mn

HEIDI HUDSON

Stacy, Mn

Customer Service Representative

PHONE:480-***-****

*************@*****.***

Experience with complex transactions and performing extensive research to resolve complex customer inquiries.

Ability to interact effectively with internal and external partners and clients/customers.

I can quickly and accurately identify and assess individual customer needs.

I can navigate multiple computer systems, applications, and utilize search tools to find information.

EDUCATION

Strayer University

Associate of Arts Business Administration

Jack Welch School of Business

GPA 3.6

2014 – Continuing completion of Bachelor of Science

National Collegiate Honor Society Member

National Academy of Sports Medicine

Optimum Performance Training

Corrective Exercise

Business Accelerator

2017 – 2021

SKILLS

- Basic clerical and processing skills

- Effective interpersonal/customer service skills

- Strong reading, writing and mathematical skills

- Ability to communicate clearly and effectively with customers and coworkers

- Strong written and verbal communication skills

- Willingness to gain knowledge of U.S. Bancorp products

WORK EXPERIENCE

Rose International

9/21-1/22

10125 Crosstown Circle

Suite 300

Eden Prairie, MN 55344

Phone: 636-***-****

Target Guest customer Service

Phone, Chat, and Email Contacts

Making full use of the information guests voluntarily share during the interaction to show that we are listening to the guest.

Understanding guests’ underlying issues and identifying the root cause.

Providing a complete and accurate solution to the guests’ questions so they don’t have to contact us back.

Speaking and writing clearly and logically so guests understand how we’re helping them.

Handling Guest issues effectively while keeping business costs and guest experience in mind.

Documenting correct information for guests so they can be shared with the appropriate teams.

Crunch Fitness

Personal Training Manager

Membership Sales and customer service

12420 Aberdeen St NE

Blaine MN 55449

June 2021-Present

Offer and sell personal training packages to new and current members.

Motivating members to join and retain members by providing excellent customer service.

Safely progressing clients to his or her goals, by using integrated training methods that are easy-to-follow, reduce injury and maximizes results.

Provide a safe environment by making sure all stations have resources for a clean equipment environment.

Snap Fitness Forest Lake

220 Lake St N

Forest Lake MN 55025

August 2020–February 2021

CPT -Front Desk -Customer Service Admin

Provide benefit and value during presentations, motivating members to join and retain members by providing excellent customer service.

Provide new member orientation with proper form with weight machines and direction when they begin a resistance training program.

Safely progressing clients to his or her goals, by using integrated training methods that are easy-to-follow, reduce injury and maximizes results.

Provide a safe environment by making sure all stations have resources for a clean equipment environment.

Greeting members at front desk with courtesy, respect and enthusiasm.

Verizon Wireless

Customer Pro-Customer Service -Tech Expert

6950 W Morelos Pl

Chandler AZ 85224

January 2011-Feb 2020

Provide elite customer retention by responding urgently and personally with intention.

Add value and build loyalty with every customer interaction.

Using Formula for value success by tying back what was discovered.

Using effective discovery to know what is relevant and important to customer to make an impact.

Verizon Wireless

2000 Technology Dr

Mankato Mn 56001

Customer Advocate

November 2016- February 2017

Effectively listening and using empathy when needed with our VZW customers.

Build common ground. Discover by review account and ask open and closed effective questions to identify what is important to the customer.

Positively position offers/recommendations link what is important to the customer.

Close by asking for agreement and providing education next steps and appreciation for our valuable customers.

SKILLS

Sales Force Software

Proficient in 365 Microsoft Office Suite

Microsoft One Drive

Drop Box

Google Chrome

Google Drive and Docs

Typing 60 WPM

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