ANDREA LOVETT
************@*****.*** 937-***-**** DAYTON, OH 45416
Summary
Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.
Skills
First aid and safety
Community activities
Client documentation
Community integration
Experience
Echoing Woods Residential Center
Residential Assistant
12/2021 – 04/2022
Evolution Healthcare Dayton, OH
Medical Payment Poster
02/2021 - 12/2021
Tracked and reported clients and making sure their personal hygiene for their daily living.
Handled all electronic and manual payments and adjustments, ensuring that data was accurately posted.
Posted payments and sent reviews and denials.
Reviewed overpayments and processed refunds to be sent to patients and insurance companies.
Ginko Systems Dayton, OH
Customer Service Representative
11/2019 - 08/2021
Assisted customers in making payments on accounts and setting up payment plans.
Reviewed customer account information to determine current issues and potential solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Kohls Distribution Center Middletown, OH
Operator
08/2016 - 12/2020
Assigned tasks to employees and monitored productivity, performance and task completion.
Met or exceeded target of on-time customer shipments with motivational approach to team leadership.
Prioritized and organized tasks to efficiently accomplish service goals.
Access Hospital of Dayton Dayton, OH
Resident Assistant
02/2018 - 11/2019
Improved patient outlook and daily living through compassionate care.
Engaged client in physical and mental activities to sustain quality of life.
Tracked and reported clients' progress based on observations and conversations.
Supervised medication administration, personal hygiene, and other activities of daily living.
Maintained clean and sanitary living environment for residents.
1st Mental Retardation Corp Dayton, OH
Caregiver
06/2011 - 08/2016
Maintained clean and well-organized environment for client happiness and safety.
Improved patient outlook and daily living through compassionate care.
Assisted with meal planning to meet nutritional plans.
Made beds, swept floors and sanitized surfaces to support activities of daily living.
Cooked appetizing and satisfying meals and snacks.
Supervised medication administration, personal hygiene and other activities of daily living.
Education and Training
Meadowdale High School Dayton, OH
High School Diploma
05/2005
Ohio Career College Ohio
Some College (No Degree) in Medical Billing And Coding
Certifications
Medical Billing and Coding, - 2013