Sales Store Service Representative

Energetic Customer Service Representative with *+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

928 Earnest Rd Quincy, Fl 32351 850-***-**** adrcy9@r.postjobfree.com https://www.linkedin.com/in/natalie-ortiz-5607041aa WORK EXPERIENCE

Cricket Wireless — Retail Sales Store Manager

CVS pharmacy — Cashier

Winn Dixie — Retail Cashier

EDUCATION

Tallahassee Community College — Associate in Arts

12/2020 to Present, Tallahassee, Fl

Recruiting and training new employees, making sure that sales targets are attained, maintaining store metrics, arranging product displays, and implementing safety guidelines and various selling. 07/2020 to 05/2021, Quincy, Fl

•Provides a positive customer experience with fair, friendly, and courteous service.

•Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.

•Resolves customer issues and answers questions.

•Bags purchases if needed.

•Processes return transactions.

12/2017 to 6/2020, Quincy, Fl

Manage transactions with customers using cash registers. Scan goods and ensure pricing is accurate.

Collect payments whether in cash or credit.

Issue receipts, refunds, change or tickets.

Redeem stamps and coupons.

Resolve customer complaints, guide them and provide relevant information Greet customers when entering or leaving the store Maintain clean and tidy checkout areas

08/2020 to 04/Present

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