Customer Service Agent
Resume:
SHERRIE GRAY
Customer Service Agent
CONTACT
***********@***.***
Heights, 24572
EDUCATION
CENTRAL VIRGINIA COMMUNITY
COLLEGE
Lynchburg, VA
Associate in Arts (A.A.) Human
Resources Management (May 2017)
ADDITIONAL SkiLLS
Creating schedules for employees
Daily deposits
Training managers
CAREER OBJECTIVE
Hardworking professional with 6.5+ years of experience and a proven
knowledge of customer communications, workflow planning, and strategic
business planning. Aiming to leverage my skills to successfully fill the
Customer Service Agent role at your company.
EXPERIENCE
STORE MANAGER
Dollar Tree, Madison Heights, VA / Aug 2015 - Present
Arranged store cleanings and renovations during periods of low
customer traffic.
Set sales targets and budgets for team leads and employees to follow.
Communicated with vendors regarding contracts and financial
responsibilities.
Coordinated employee schedules according to availability and made
staffing adjustments to cover shifts.
Implemented loss prevention strategies, alleviating shrink.
Tracked store inventory and ordered new products to prevent
shortages.
Solved problems and resolved conflicts for team members and
customers
Interviewed and hired prospective employees according to team
needs.
Addressed employee issues, performed corrective actions and
terminated employment when necessary.
Stocked and organized products in storage spaces and retail shelves.
Evaluated customer feedback and complaints to locate weaknesses
and improve service.
Directed and coordinated activities of businesses or departments
concerned with production, pricing, sales, or distribution of products.
Prepared staff work schedules and assigned specific duties.
Managed movement of goods into and out of production facilities to
ensure efficiency, effectiveness and sustainability of operations.
Contact this candidate