Case Manager Mortgage Banker

TIA A. BENBOW

**** ******* *** ******* ****, VA *3607 · 757-***-****

*******@****.*** www.linkedin/tiabenbow

Dynamic individual seeking to utilize formal education and business experience to

transition into a Marketing Specialist position. Knowledgeable of marketing principles.

Eager to use analytical and creative skills to determine the best marketing modalities for

product positioning. Excellent oral and written communication skills with ability to create

marketing content. Strong organizational skills which enable prioritization of tasks.

Understand financial reporting and budget forecasting. Exceptional ability to merge

creative talents with business acumen to develop out-of-the box marketing solutions.

Adept in managing multiple projects through effective time management.

EXPERIENCE

2020 TO PRESENT

CASE MANAGER/ COMPLIANCE TECHNICIAN (HYBRID POSITION)

Peninsula ASaP, Newport NEws, VA

In the Case Manager role: Receives and monitors all cases referred and provides status reports at the request of the court. Maintain confidential agreement between clients and PASAP, provide prompt and accurate information to courts regarding client's compliance status when necessary; make court appearances to offer testimony as required. In the Compliance Technician role: developed new and improved processes for the TREDS system. Developed a spreadsheet that is accessible to all case managers/ staff to review client violations and the action that was taken on the case. This process has increased time management, efficiency, and eliminated unnecessary. work for case managers. This process includes, notifying case managers of violations, notating the violation in ECM, uploading the calibration report to ECM, and updating the violation report which is sent out monthly via email to staff. Circumventions are also notated in the report followed by a fact-finding interview.

Success Examples:

• January 15,2021 was successfully sworn in as an officer of the court by Hon. Selena Stellute Glen, Judge 8th Judicial District of Virginia.

• May 27, 2021, received the "Award of Merit" for outstanding performance and distinguished service as a member of the Peninsula Alcohol Safety Action Program.

• Recognized for providing 'distinguished service from October 2020 thru May 2021.

2019 TO 2021

ADJUNT FACILITY PROFESSOR AT THE ART INSTITUTE – VA BEACH LOCATION

Professor of Fashion Marketing and Management and Survey of Fashion. These courses included area of study in: consumer behavior, Brand Marketing, Business Management, Financial Management, Textiles, Merchandise Management, Advertising, Retail Operations and Technology, and Apparel Evaluation and Production.

2019-2020

VERIFICATION OHI SPECIALIST, GBD DIVISION

Anthem, Amerigroup

Conducting on-line or on the phone research to verify member's coverage.

+ Maintains knowledge of state or carrier specific processing rules.

+ Collaborates with multiple internal departments to verify OHI leads and analyzes requests in combination with current system inputs to ensure record is updated accurately.

+ Work escalated and critical inventory within required turnaround times.

+ Maintain Medicare member Medicare Secondary Payer (MSP)/Coordination of Benefits (COB) records in all applicable systems.

+ Assist with special projects, including but not limited to CMS Audits, state and provider complaints and CAV enhancement specific projects.

+ Ability to work from spreadsheets and other inventory assignment processes that are outside of daily queue work.

2018-2020

CHARTWAY (CORPORATE HEADQUARTERS)

EQUITY PROCESSOR- REAL ESTATE DEPARTMENT

VIRGINIA BEACH, VA

Reviews information for completeness and accuracy. Clarifies missing or questionable information. Follows up with outside sources of outstanding documents. Ensures that all necessary items are available for underwriting. Tracks development of information to ensure compliance with underwriting guidelines. Resolves conditions of underwriting. Submits loans for final approval.

2015-2018

ATLANTIC BAY MORTGAGE GROUP

JUNIOR COMPLIANCE TECHNICIAN

VIRGINIA BEACH, VA

Utilized knowledge of laws, regulations, and rulings to ensure that mortgages adhered to

the requirements of the Home Mortgage Disclosure Act (HMDA) and the Equal Credit

Opportunity Act (ECOA)

Reviewed loan applications, following compliance checklist; ordered payoffs for

refinances: ensured that any inaccuracies were resolved before clearing loan for

production

Notified mortgage banker/mortgage team of any held or non-held conditions

Maintained confidentiality of client information

EDUCATION

MAY 2014

BACHELOR OF SCIENCE, IN FAMILY AND CONSUMER SCIENCE, Virginia State Univeristy

Concentration in Textile Apparel & Merchandising Management

Presidential Intern Vice President TAMM (Textiles, Apparel, Merchandising, &

Management) Club. GPA 2.7-3.0

Dean’s List

AUGUST 2018

MASTER OF BUSINESS ADMINISTRATION, CONCENTRATION IN MARKETING, Strayer Univeristy

Coursework including Global Marketing Management, Social Media Marketing,

Consumer Behavior, Financial Accounting for Managers, Business Statistics,

Managerial Economics

SKILLS

Compliance

Resourcefulness

Microsoft Office programs

Creativity

Time Management

Overcoming Obstacles

Thinking Strategically

Analytical Skills

ACTIVITIES & INTERESTS

Literature

Environmental conservation

Art

Travel

Exercise

Sewing

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