Supervisor
Resume:
Jack Schilling
Saint Cloud, MN **304
**************@*****.***
STRENGTHS/COMPETENCIES
Excellent soft skills for customer relations and complaint resolution
Good organizational skills
Accurate multi-tasking abilities
Excellent comprehension and proper application of process
Self motivated
Teambuilding & Training skills
Experience in handling confidential accounts and information
EMPLOYMENT HISTORY
Credit & Data Analysis Supervisor (12/2015-Current)
Borrower Services Supervisor (1/2014-12/2015)
Borrower Services Representative (6/2013-1/2014)
Great Lakes, Eagan, MN
Lead and participate in multiple loan service projects.
Hire, lead, train, retain and develop associates.
Analyze long-term impact and plan accordingly.
Assign and monitor daily activities of associates and coordinate workflow.
Maintain professional contact/communication with other departments/managers.
Maintain standards utilizing established written procedures.
Prepare periodic and special reports utilizing statistical data (productivity rates, error rates, liability, and various month end reports).
Coordinate staff activities to meet production goal.
Select and send appropriate standardized letters and account summaries to borrowers.
Refer accounts to other departments based on specific criteria and troubleshooting.
Contribute to continuous process improvement.
City Carrier Assistant
United States Postal Service, Eden Prairie, MN
Organize and load delivery vehicle for local mailing routes
Assist with distribution of mail in local delivery area
Provide auxiliary support to surrounding cities Hopkins and Minnetonka
3/2013 – 5/2013
Supervisor/Service Dispatcher/National Accounts Monitoring/Monitoring
Stanley Black & Decker, Plymouth, MN
8/1999 - 3/2013
Assist department manager with process control and achieving department objectives
Supervised a team of 12-17 direct report employees, to ensure quality customer service, adherence to department process and overall productivity
Resolve customer concerns or complaints for the department; utilizing follow up measures such as pulling and listening to phone calls and personal contact of local branches or other departments.
Responsible for documentation of individual incidents and coaching for late arrivals, performance issues, or absenteeism.
Monthly individual meetings with each direct report employee for review of new processes, productivity and progress.
Responsible for approving and tracking department vacation in Kronos
Troubleshoot customer systems, analyze past alarm history and service calls
Design and test new products and processes
Work with a management team to process and integrate accounts of newly acquired businesses
Interview new employee candidates for proper job placement
Recipient of the President’s Club (Best of the Best) Award in 2009 for outstanding contribution to team function, process implementation, and overall leadership
EDUCATION
Bachelor of Arts in Business: Management
2009
Saint Leo University, Saint Leo, FL
APPLICATIONS
Microsoft Excel, Word and PowerPoint 2010 & 2016
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