Customer Service Air Conditioning
Resume:
Quinte V. Hall
**********@*****.***
OBJECTIVE:
To obtain a position in a progressive company that recognizes outstanding performance and supports professional growth within the company.
CERTIFICATIONS & SKILLS:
Microsoft Office – PowerPoint, Word, Scheduling, EPA Certification (Type 1 & 3), Troubleshooting HVAC, Troubleshooting Electrical Circuits, Compressors, Evaporators & Condensers, Series/Parallel Circuits/Recovery/Recycling and Reclaiming, Basic Electrical Work, Schematic Circuits, Cash Handling, Forklift, Warehouse/Production, Automotive Care, Transmission and Radiator flushes, Oil and lube changes, Air Conditioning, Tire rotation, Soldering & Brazing
General Manager 6/2011-Present
Heartland Automotive - JiffyLube
●Supervised product inventory
●Verify quantity and quality of product received and sales.
●Handled full and part time shift scheduling of employees and other personnel issues.
●Managed front cashiers in areas of monies handling, voids, shift breaks and customer service.
●Assigns work schedules and tasks to store employees so that labor guidelines are consistently met.
●Ensures all employees clock in and out accurately and in full compliance with law
●Ensures that downtime is managed effectively so that training, housekeeping, maintenance and landscaping duties are accomplished within regular hours of operation.
●Monitors employee activities, offering coaching for high performance as needed.
●Maintains an Open Door Policy
●Communicates performance expectations and results clearly and consistently.
●Ensures proper staffing, training, and employee development to insure proper utilization of personnel and turnover is minimized.
●Actively engages in marketing activities as determined by Marketing to increase business activity.
●Obtain and maintain State Inspection certification so that the Manager and any other assigned employee conducts vehicle inspections in full compliance with State, Federal, and regulations.
●Positively interacts with customers so that a high level of customer service is consistently delivered.
●Ensures that complaints are quickly resolved and no complaints are elevated above the store level.
●Consistently enforces the execution of JTSS standards.
●Accurately and timely performs bank deposits by 12:00pm the following business day (Monday through Saturday).
●Consistently ensures the maintenance of the building, all equipment and grounds.
●Conducts accurate weekly inventory audits and end of month inventory counts
●Accurately orders, receives and maintains control of all inventory
●Conducts proper processing of pay out for inventory purchased from local vendors
●Understands Cost of Goods Sold for all store activities.
●Consistently ensures the safety of employees, customers, visitors, and vendors through Consistently wear Personal Protective Equipment (PPE), leading by example, as well as enforcing the use of PPE with all employees.
●Maintain thorough knowledge and consistent application of all safety and environmental policies to include Lockout/tag out procedures, Use of Material Safety Data Sheets (MSDS) sheets, Spill Prevention Control and Countermeasures (SPCC) plan, OSHA and EPA resources compliance
●Report job injuries/accidents, ensuring these incidents are reported by the end of the workday in which the incident occurred.
Laborer/Production 10/2004 –11/2009
Continental Cast Stone
●Stacked stones neatly upon a pallet
●Shipped them to the desired place of the order.
●Washed, wrapped, and band stones before shipping.
●Operated the forklift.
●Shifted a shift screen to separate debris from the good sand.
●All around worker and used in any area in my department
Produce Stocker / Cashier 6/2002-10/2004
●Maintains full stock conditions on produce and floral display racks, tables, and shelves.
●Operates pallet jack to unload product from warehouse trucks and reloads trucks with return items.
● Ensures dated product is stocked, rotated, or discarded properly if unsold.
●Inspects product for quality and maintains quality control and food safety standards.
● Collects empty cardboard boxes and other trash and places them into a bailer.
●Assists fellow partners and customers by responding to price check questions and exchanging and/or locating products.
●Promotes product sales through use of suggestive selling initiatives.
●Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints.
●Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures. Complies with all Company policies and procedures.
●Practices high sanitary standards for handling raw and uncooked food products.
●Takes precautionary safety measures when using equipment and work tools.
●Uses sharp tools for opening boxes. Cuts and trims product to ensure high quality presentation and appearance.
●Itemized and totaled customer’s merchandise selection at the checkout counter.
●Use a cash register, and accept cash or charge cards for purchases.
●Took inventory or examined merchandise to identify items to be reordered or replenished.
●Packed customer purchases in bags or cartons.
●Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
●Received, opened, unpacked and issued sales floor merchandise.
●Cleaned display cases, shelves, and aisles.
●Requisitioned merchandise from supplier based on available space; merchandise on hand, customer demand, or advertised specials.
●Transported packages to customers vehicles.
EDUCATION:
Vatterott College - Heating, Air Conditioning, and Refrigeration Mechanic
Southern University - Business
C.E. Byrd High School - General Studies
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