Customer Service Data Entry

Location:

Nairobi, Nairobi County, Kenya

Posted:

June 10, 2022

Contact this candidate

Resume:

CURRICULUM VITAE

PERSONAL DETAILS

NAME : BERNARD OKETCH

DATE OF BIRTH : 20TH February 1995

MARITAL STATUS : SINGLE

RELIGION : CHRISTIAN

NATIONALITY : KENYAN

ADDRESS : ***** *******

TELEPHONE NO : +011*******

EMAIL : ***.********@*****.***

CAREER OBJECTIVE

To work in a leading organization with a challenging environment that will give me an opportunity to share and sharpen my knowledge, skills and experience and to positively impact lives.

WORK EXPERIENCES

JUNE- DECEMBER 2014 TULIA HOUSE LOUNGE MOMBASA

Responsibilities

Solving simple customer concerns by listening to their complaints then discuss options to fix them and act quickly.

Collecting customer feedback through emails and social media platforms.

Responding on customer reviews by passing along compliment like welcome back again and it was nice to have you.

Registering sales on a cash register by scanning items, itemizing and totaling customers' purchases.

Processing returns transactions.

JANUARY- NOVEMBER 2016 CANTER WATER SUPPLY LTD (STORE KEEPER)

Responsibilities

Keep a record of sales and restock the store accordingly.

Preparing detailed reports on buying trends, customer requirements, and profits.

Ensure store compliance with health and safety regulations.

Motivating the sales team to meet sales objectives by training and mentoring staff.

Create business strategies to attract new customers, expand store traffic, and enhance profitability.

OCTOBER- DECEMBER 2021 KENYA BUREAU OF STANDARDS (INTERNSHIP)

Preparation of quotations, opening & evaluation of quotation of various bidders.

Updating of store bin cards as per the stock.

Inspection of goods supplied by supplier.

Issuing of goods requested by various departments at the KEBS building.

Stock replenishment and store maintenance.

Supplier appraisal.

Supplier’s data entry to check they have Access to Government Procurement Opportunities (AGPO).

Generating Goods Received Note (GRN).

Following up on Local Purchase Order (LPO).

Purchasing and procuring of goods.

COMPUTER SKILLS

Microsoft Word, Microsoft Excel

Internet and Mailing

Typing

Printing, scanning and photocopying.

SKILLS AND COMPETENCE

Reliability to the tendency of being trustworthy and dependable enough to deliver consistently.

Emotional intelligence to understand myself and manage my emotions in every situation.

Ability to be positive, self-awareness, empathy and good communication.

Right cultural fit on values, beliefs, outlook and well behaviors.

Creativity to think outside the box and coming up with new ideas and methods to get things done.

Intrapersonal and interpersonal skills.

Leadership skills to motivate people towards achieving the common goal of the company.

Business skills in customer service, problem-solving, networking and negotiation skills.

Ability to meet deadlines and perform without supervision.

EDUCATION BACKGROUND

2018-2021: KENYA INSTITITE OF MANAGEMENT (NAIROBI)

Diploma in purchasing and supplies management

2012-2014: HERMANN GMEINER INTERNATIONAL COLLEGE (GHANA)

International Baccalaureate, Diploma programme (IB)

2010-2012: HERMANN GMEINER INTERNATIONAL COLLEGE (GHANA)

International General Certificate of Secondary Education (IGCSE)

2000-2008: FURAHA JUNIOR ACADEMY (MOMBASA)

Kenya Certificate of Primary School (KCPE)

PROFESSIONAL SKILLS

MAY- AUGUST 2018 NEXT ECONOMOMY (CORE LIFE SKILLS TRAINING) NAIROBI

Skills receive

Customer service skills: attention to details, positive attitude, interpersonal and time management.

Decision-making skills: leadership, problem-solving, reasoning, intuition and teamwork.

Communication skills: verbal, non verbal and visual.

Self-management skills: regulating and controlling my actions, feelings and thoughts.

Risks management skills: working under pressure, negotiation and diplomacy, business understanding and risk analysis.

ACHIEVEMENTS

I was a committee head for a fundraising activity by students of SOS-HGIC which successfully raised GH C 63, 000 (KES 5.28M) to build the Aklamador Junior high school and stock the school with second hand books from donations.

I was the school soccer captain during my final year at SOS-HGIC of which we won the international soccer league and I was awarded a certificate.

I was the vice president of the environmental initiative club which advised the school on environmentally friendlier solutions. One of the major successes was reducing the amount of paper used to print assignment to soft copy submissions. Also, we sorted garbage into bio-degradable and non-biodegradable and turned garbage to other uses.

HOBBIES

Playing soccer

Swimming

Jogging

Reading

REFEREES

1.MR. Nii Amaa Akita

Vice principal, SOS HGIC

Tel: +233(0)303-204267

Email: *******@*******.***.**

2.MR. Yassin Shekhale

Assistant manager, Canter water supply