Calla Herziger

262-***-****

Mobile, Al

adrcq4@r.postjobfree.com

Human Services Case management Crisis

Dynamic, innovative, and solution-oriented professional driven to link clients to vital healthcare information and community resources. Leverages case management platforms to assist clients to achieve an optimum outcome. Demonstrates expertise in motivating and encouraging clients to foster continuous improvement and change. Aptitude for collaborating with multiple community resources and referrals to various healthcare services. Instrumental in identifying people in difficult situations providing individual education and resources. Adept at ensuring compliance with health and safety protocols, regulatory standards, HIPPA guidelines and defined standards. Skilled at client intake and assessment offering a collaborative and organized recovery plan. Excellent emotional intelligence skills: ability to get along with others with diverse personalities while exhibiting versatility, adaptability, and professional attitude within a multicultural environment. Proven time management skills demonstrated by the ability to work independently and remotely exceeding company and client satisfaction. Trained in crisis management through active listening, collaborative problem solving, and safety planning.

Skills

Active Listening

Patient Advocacy

Staff Training and Coaching

Cross-Functional Collaboration

Change Management

Best Practices Benchmarks

Customer-Centric Focus

Outstanding Communication

Emotional Intelligence Skills

Commitment to Community Services

Crisis Counseling and Education

Proficient Clinical Documentation

Cohesive Team Building

Solution Focused

Multicultural Trained

Evidence Based Practice

Emphasis in Addiction Studies

Compliance Driven

Professional Experience

Fond Du Lac County Health Department Wisconsin 2020 to Present

Fond du Lac County Health Department improves lives by preventing disease, protecting the community, and promoting healthy living for all.

Senior Covid Contract Tracer

Served as a Covid Contact Tracer in a multicultural environment providing education and resource to clients who were exposed to COVID.

Conducted COVID intake on HIPPA compliant software

Provided education and community resources to clients per CDC’s guidelines:

oTesting sites

oCovid test results

oIsolation and quarantine

oPrevention strategies

Established confidentially on all clients

Mentored new contact tracers as required

Access Recovery Mental Health Services. Milwaukee, WI 2018

Works to build a behavioral health system that will give clients the opportunity to receive effective treatments for mental, behavioral, and/or substance use disorders.

AODA Intake Coordinator

Completed intake on referrals for mental health clients and substance users

Confirmed insurance prior authorization for mental health services

Proactively utilized community resources to solve transportation issues

Successfully performed medical chart technical audits and provided valuable recommendations

Early Career

Crisis Text Line Crisis Worker Volunteer (2019)

C & S Homes Leasing Assistant (2016 to 2017)

Education

Bachelor of Science in Human Services with Emphasis in Addiction Studies Springfield College

Crisis Counseling and Intervention Certification (30 hour Training)

Community Outreach

Panel Member for Concordia University Occupational Therapy Business Presentations

Concordia University in Wisconsin

TRUCE Christian Outreach

Streets of Milwaukee, WI

First Lady Charity Golf Classic for Addition

Menomonee Falls, WI

Town Hall Meeting Speaker “raising community awareness of drugs”

Milwaukee, WI

Public Education on Addiction awareness

Wisconsin

Environmental Stewardship

Mequon, WI Nature Preserve

“Calla, you have done a stellar job working for the county, and we value your ability to work remotely and accomplish the needed tasks.

Fond du Lac County does not typically allow employees to work out of state. However, there has been a decision to allow this to occur because of your proved abilities.”

-Performance Recommendation

-Fond du Lac County Health Department

Key Skills

Mastered HIPPA Compliant Platform for client intake

Professional Communication with non-compliant clients

Managed a large caseload

Proactively utilized interpreters for language barriers

Key Skills

Community resource utilization

Experience with health insurance companies

HIPPA compliant platform

Multi-agency consultation

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