Human Services Case Management Crisis
Resume:
Calla Herziger
Mobile, Al
*********@*****.***
Human Services Case management Crisis
Dynamic, innovative, and solution-oriented professional driven to link clients to vital healthcare information and community resources. Leverages case management platforms to assist clients to achieve an optimum outcome. Demonstrates expertise in motivating and encouraging clients to foster continuous improvement and change. Aptitude for collaborating with multiple community resources and referrals to various healthcare services. Instrumental in identifying people in difficult situations providing individual education and resources. Adept at ensuring compliance with health and safety protocols, regulatory standards, HIPPA guidelines and defined standards. Skilled at client intake and assessment offering a collaborative and organized recovery plan. Excellent emotional intelligence skills: ability to get along with others with diverse personalities while exhibiting versatility, adaptability, and professional attitude within a multicultural environment. Proven time management skills demonstrated by the ability to work independently and remotely exceeding company and client satisfaction. Trained in crisis management through active listening, collaborative problem solving, and safety planning.
Skills
Active Listening
Patient Advocacy
Staff Training and Coaching
Cross-Functional Collaboration
Change Management
Best Practices Benchmarks
Customer-Centric Focus
Outstanding Communication
Emotional Intelligence Skills
Commitment to Community Services
Crisis Counseling and Education
Proficient Clinical Documentation
Cohesive Team Building
Solution Focused
Multicultural Trained
Evidence Based Practice
Emphasis in Addiction Studies
Compliance Driven
Professional Experience
Fond Du Lac County Health Department Wisconsin 2020 to Present
Fond du Lac County Health Department improves lives by preventing disease, protecting the community, and promoting healthy living for all.
Senior Covid Contract Tracer
Served as a Covid Contact Tracer in a multicultural environment providing education and resource to clients who were exposed to COVID.
Conducted COVID intake on HIPPA compliant software
Provided education and community resources to clients per CDC’s guidelines:
oTesting sites
oCovid test results
oIsolation and quarantine
oPrevention strategies
Established confidentially on all clients
Mentored new contact tracers as required
Access Recovery Mental Health Services. Milwaukee, WI 2018
Works to build a behavioral health system that will give clients the opportunity to receive effective treatments for mental, behavioral, and/or substance use disorders.
AODA Intake Coordinator
Completed intake on referrals for mental health clients and substance users
Confirmed insurance prior authorization for mental health services
Proactively utilized community resources to solve transportation issues
Successfully performed medical chart technical audits and provided valuable recommendations
Early Career
Crisis Text Line Crisis Worker Volunteer (2019)
C & S Homes Leasing Assistant (2016 to 2017)
Education
Bachelor of Science in Human Services with Emphasis in Addiction Studies Springfield College
Crisis Counseling and Intervention Certification (30 hour Training)
Community Outreach
Panel Member for Concordia University Occupational Therapy Business Presentations
Concordia University in Wisconsin
TRUCE Christian Outreach
Streets of Milwaukee, WI
First Lady Charity Golf Classic for Addition
Menomonee Falls, WI
Town Hall Meeting Speaker “raising community awareness of drugs”
Milwaukee, WI
Public Education on Addiction awareness
Wisconsin
Environmental Stewardship
Mequon, WI Nature Preserve
“Calla, you have done a stellar job working for the county, and we value your ability to work remotely and accomplish the needed tasks.
Fond du Lac County does not typically allow employees to work out of state. However, there has been a decision to allow this to occur because of your proved abilities.”
-Performance Recommendation
-Fond du Lac County Health Department
Key Skills
Mastered HIPPA Compliant Platform for client intake
Professional Communication with non-compliant clients
Managed a large caseload
Proactively utilized interpreters for language barriers
Key Skills
Community resource utilization
Experience with health insurance companies
HIPPA compliant platform
Multi-agency consultation
Contact this candidate