Customer Service Sales Associate
Resume:
IRINA MORALES
**** ***** *** ** *******, WA *****
*********@*****.***
EXPERIENCE:
JUNE 2019 – MAY 2022
SALES ASSOCIATE, UPS STORE #5427 – REDMOND, WA
Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
Operating cash registers, managing financial transactions, and balancing drawers.
Achieving established goals.
Directing customers to merchandise within the store.
Increasing in store sales.
Superior product knowledge.
Maintaining an orderly appearance throughout the sales floor.
Introducing promotions and opportunities to customers.
Cross-selling products to increase purchase amounts.
Assisted with personnel management, which includes training and coaching associates.
Managed inventory
Managed store maintenance, including cleanliness, safety and organization.
Acquired a Notary Public Certification.
FEBRUARY 2017 – MAY 2020
WAITRESS, JALISCO’S MEXICAN RESTAURANT - REDMOND, WA
Offering a warm welcome to customers and directing them to their respective seating areas.
Accurately relaying customers’ orders and specific requests to the kitchen staff.
Informing customers of daily special menu items.
Ensuring customers are receiving the correct orders before delivering meals to the table.
Presenting guests with their bills and processing payments.
MARCH 2005 – MAY 2018
SALES ASSISTANT, WILSONS ORCHARD AND VINYARD SUPPLY – YAKIMA, WA
Assisted sales representatives with order filling and any other customer service-related tasks.
Ordered product
In charge of Inventory, ordered and tracked inventory.
Logistics
Processed sales paperwork
SKILLS
Bilingual – Spanish Fluency
Customer Service
Computer Skills – Microsoft Word, PowerPoint, Excel, Outlook
Management – Overseeing and Training Employees
Problem Solving
Adaptability
Collaboration
Time Manage
Strong Work Ethic
REFERENCES
Naresh Bhatti, UPS Store Owner – Redmond, WA
Mona White-Simpson, UPS Store Sales Associate – Redmond, WA
Michael Mayfield, UPS Store Customer – Redmond, WA
EJ Schoen, Sales Representative – Yakima, WA
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