Auburn Notre Dame

DENISE ESCOBEDO

Pontiac, MI *****

248-***-**** - *********@*****.*** - Online Digital Resume

PROFESSIONAL SUMMARY

Motivated employee with engaging personality and flexible approach. Upbeat, friendly and able to anticipate customer needs in order to facilitate enjoyable experiences. Strong work ethic with willingness to take initiative. I tend to be very kind to everyone around me and quickly seem to find something in common with customers and people around me. Not shy to try and learn new things. I also am bilingual. SKILLS

Food Safety Standards

Relationship Building

Cleaning and Sanitizing

Conflict and Complaint Resolution

Transactions and Cash Handling

Workflow Coordination

WORK HISTORY

06/2021 to Current Waitress

Spargos Restaurant – Auburn Hills, Michigan

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Folded napkins and prepared silverware sets to provide adequate supply for host station.

Kept server areas clean and stocked to increase efficiency while working tables. Used cash registers and credit card machines to cash out customers. 11/2017 to 05/2021 Manager

McDonald's – Auburn Hills, Michigan

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands. Cross-trained existing employees to maximize team agility and performance. Accomplished multiple tasks within established timeframes. Developed and maintained relationships with customers and suppliers through account development.

06/2020 to 08/2020 Host

Oliver Garden – Auburn Hills, Michigan

Assigned patrons to tables suitable for needs and restaurant section rotation. Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

Assisted managers with quickly resolving service- and food-related issues. 05/2016 to 09/2017 Employee

Arizona Saddlery – Rochester, Michigan

Took care of customers by helping them get sized in boots and clothing. Organized shelving and clothing racks.

Cleaned and had the store presentable for customers as well as put up window displays.

Used register to cash out customers and also placed orders over the phone for boots or clothing for customers.

EDUCATION

05/2021 High School Diploma

Notre Dame Prep. - Pontiac, Mi

LANGUAGES

Spanish

Native or Bilingual

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