Appointment Setter Member Team
Resume:
Octavia Williams
CUSTOMER SERVICE Business Development virtual assistant recruiter admissions
I have a wide range of 15 plus years of professional experience in various industries to include Education, transportation, accounting/finance, IT, engineering and healthcare. My experience ranges from Customer Service, Virtual and Executive level assistance and administration, Business development, sales, supervision and management to various phases of recruiting where many of my job titles include Virtual assistant, Executive assistant, Business development specialist, Admissions representative and advocate, market research analyst, campaign account manager, Administrative assistant and talent acquisition specialist. Currently as a Virtual assistant and Admissions Representative I specialize in building relationships with potential and on coming students in helping them through the admissions process in addition to providing customer support, data entry and data management, scheduling student calls and managing staff member calendars and helping to provide viable solutions in the team meetings. I specialize in transportation, sales, accounting/finance, IT, engineering and healthcare.
Customer Service Business Development Full desk recruitment
Virtual Assistance Appointment Setting Sourcing
Administration Consultative Sales Full life Cycle recruitment
Data Management Sales Closing Talent acquisition
Phone system Operation Sales mgt./Training
Education Connex-Remote 8/2017-Present
Admissions Representative/Student Advocate/Customer Service Representative
General Administrative/data entry duties
Customer Service
Database management updating call records
Reach out to assigned students via call center/softphone helping them move closer toward their goals of starting and completing their education
Correspondence with students and staff members via email
Participated in virtual conference call strategy meetings
Participated in specialty Outbound Campaigns
Handled basic help desk calls and inquiries
Park Technologies-Remote 7/2015-8/2017
Executive Assistant/Appointment setter/recruiter
General Administrative/recruitment duties
Inside sales/ Appointment setting
Database management
Reaching out via telephone, email and social media to prospective candidates for business partnership
Outbound IT Campaigns
IT Account management
Recruitment in multiple industries (IT, Healthcare, engineering, HR and manufacturing)
CLF Staffing-Remote 1/2015-01/2017
Full life cycle Healthcare recruitment specialist
Full desk recruitment doing both temp to hire and permanent placements primarily in the medical vertical
Account management for hospital, skilled nursing facilities and home health clients
Skillfully sourced for NP’s, Clinical managers, RN’s, LPN’s and STNA’s
Recruitment in Healthcare, IT and manufacturing
Pursley Recruiting-Remote 12/2013-9/2015
Full desk recruitment specialist/Business development
Full desk recruiting doing both temp to hire and permanent placements
Business development/appointment setter for new accounts
Account management
Recruitment in transportation IT, engineering, HR, healthcare, sales, finance, and marketing
North Star Staffing-Remote 05/2015-08/2015
Talent acquisition specialist-contract
Full life cycle recruiting on assigned job requisitions
Recruitment in IT, Healthcare, Accounting/finance industries
Candidate profile management
Sourcing on major job board’s
Data management and daily access to the applicant tracking system
Wind River marketing-Remote 12/2014- 05/2015
Business development specialist/Appointment setter-contract
Business development for third party call center
Set appointments for client sales force
Service various clients according the assigned region
Develop business for clients within the service industry
Utilize CRM database
Account/data management
Inbound/outbound IT/service industry campaigns
Top tier sales success
OMI INC. - Remote 07/2014- 04/2015
B2B development specialist/Appointment setter
Business development for third party call contact center
Inside sales Appointment setting
Serviced various clients according the assigned region
Qualified leads
Developed business for clients within the research and development industry
Utilized CRM database and remote intranet
Account/data management
Inbound/outbound Research and development and IT campaigns
Top tier sales success
Left role based on campaigns un-available to service
1NW contact-Remote
Campaign manager/business development specialist/Appointment setter 04/2012-05/2014
Supervised inbound/outbound virtual educational services sales campaign
Received promotion to management after having proven my ability to perform at a high level
Inside sales/outbound calls
Led 25 member team in generating qualified leads
Campaign provided educational services and advisory resources to potential collegiate students
Responsible for developing business and maintaining accounts for clients (schools)
Utilized automatic dialer system 5 nine to access daily reports and metrics to measure performance
Data management
Attended daily management meetings
Operated and performed as an agent as needed
Maintained and managed quality assurance metrics and performance
Top tier sales success
Left role based on a desire to venture into a different vertical
Universal Adcom-Arlington, TX 07/2007-01/2012
Quality assurance/Customer service/Business development
Operated as a receptionist/front desk operator
Provided Quality assurance/sales verification
Inbound/Outbound sales campaigns/business development/appointment setting
Responsible for acquiring payment on all new/existing accounts
Reconciled damaged business relationships
Assisted with customer service and business development
Attended daily management meetings
Oral Roberts University 2005-2007
BA, Business Administration- 3.0 GPA
Texas A & M University-Commerce 2008-2009
BA, Business Administration- 3.0 GPA
1740 Mansfield Dr. Toledo, OH 43613 419-***-****
*******.************.********@*****.***
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Education
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