Customer Service Representative

Lois Jackson

**** ********** **.

Desoto, TX ****5

Home: 972-***-****

Cell: 214-***-****

*******-****@***.***

Computer Skills

MS Word, Excel, PowerPoint, Outlook,

Education

****-****

Texas Woman’s University, Denton, TX

Major course of study Sociology with emphasis in Child Development

Objective

Strive to exceed expectations by delivering second-to-none quality customer service.

Office Support & Support Specialist

Call Centers Office Support Customer Service Desks

Key Skills

All aspects of Customer Service

Troubleshooting/ Problem Solving

Benefits Interpretation

Filing and Updating Confidential Documents

Call Center Operations

Complaint Handling

Reports & Documentation

Training & Development

Professional Experience

BAYLOR COLLEGE OF DENTISTRY

Human Resource Specialist 2006-2009

NEIMAN MARCUS

Credit Service Specialist 2005-2006

CITY OF DALLAS

Human Resource Analyst/Assistant, Benefits/Customer Service Supervisor, Customer Service Representative, Benefits Service Specialist 1982-2004

Input employees, students and retirees benefits coverage in to the payroll database.

Verified and approved credit to all customers making purchases in the Neiman Marcus store and online purchases via call center.

Expert customer care/communications, and problem resolution.

Overseer of all Providers, Employees, and other Customers benefits accurately and in a timely manner. MS Office proficiencies in assorted databases.

Provided support to Human Resource Department as the liaison to the City Manager and council members of the City of Dallas.

Supervised Benefits Specialists.

Provided training to new hires via Orientation presentations.

Responsible for all aspects of customer service including all telephone calls, walk-ins, conflict resolution, annual enrollment and filing of all personnel files of over 14,000 City employees.

Developed policy and procedures for the customer service division in human resources of the City of Dallas.

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