Customer Service Sales Associate

Kelli Knight

**** ***** **** ********* ** *****

704-***-**** **********@*****.***

PROFILE

Utilizing exemplary communication skills I delegated customer deposits by implementing strategies which resulted in customer retention, sales growth and recovery. Coordinated identifying issues with customers during QC and inspection for non-conformance issues. By leading and monitoring customer service teams we provided improved customer service from inception to completion therefore creating accurate floor productivity and liability transactions.

•Detail Oriented

•Skilled Organizer

•Exemplary Customer Service

EXPERIENCE

BRINKS CHARLOTTE, NC 2014 - PRESENT

Lead Vault Processor

Processed routine transactions by verifying and balancing inbound and outbound liability including checks, accepting deposits, money transfers, ordering money while ensuring low operational delinquencies. Generated and maintained daily records and transactional functions accurately. Met deadlines and ensured teams knowledge of reporting schedules, modifications and achieved monthly goals.

TUESDAY MORNING CHARLOTTE, NC 2013-2014

Sales Associate

Interacted with 100+ customers daily ensuring high levels of customer service and satisfaction through product knowledge and features. Maintained stock in a presentable fashion according to company policy. Processed sales of various products.

RGIS INVENTORY CHARLOTTE, NC 2011-2013

Inventory Management Specialist

Calculated store inventory and maintained corporate records for various companies. Compiled information for projected sales. Remodeled displays for new products and worked with team members to ensure inventory displays were completed in a professional and timely manner.

EDUCATION

North Carolina Central University Psychology Courses

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