Data Entry Customer Service
Resume:
Porchia Killebrew
Memphis, TN *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Clerical Support
Shelby County Schools - Memphis, TN
September 2021 to Present
Answers phones and emails regarding questions and information related to the school. Greets and assists office visitors.
Schedules appointments for administrative staffs and prepare for meetings as requested. Provide Clerical support for the day to day duties for the schools. Logistics Coordinator
Medix Temp Agency - Chicago, IL
April 2021 to November 2021
Logistics Coordinator
Responsibilities and Expectations:
• Provide exceptional customer service to ensure client satisfaction, while: o Championing issues and tasks for owned account(s)
• Onboard and manage schools and organizations
• Schedule training and verify training
• Create and foster relationships with school/organizational personnel, lab employees, and couriers
• Act as primary point of contact between school/organizational personnel, vendors, couriers, and laboratories
• Coordinate collection events by:
o Ordering test supplies
o Managing inventory of testing supplies (test kits, equipment, PPE, and other related inventory) and ensure supplies are available onsite
o Schedule, track, and manage couriers to ensure proper delivery of collected samples
• Monitor delivery and resulting of samples
• Troubleshoot and escalate issues related to courier packages (real-time), labs, vendors and clients
• Champion issues with couriers/courier shipments. Customer Service Representative/Call Center
Dufresne Spencer Group (Ashley Furniture) - Memphis, TN October 2020 to March 2021
Greet Customers, Answers incoming phone calls, Scheduled and Confirm and Reschedule, Cancel Deliveries. Also communicate with Stores and Distribution Center for customer's follow-up orders on the phone . Follow up with customers on the balances on there account Keeping Records of customers comments & Complaints. Acknowledge and resolving customer's Questions.
Logistics Specialist
Pfizer Inc - Memphis, TN
October 2019 to April 2020
Responsible for anticipating inventory needs and submitting orders.
• ️Greet visitors and Answers phone calls for orders and emails.
• Follow up with internal and external customers and contractors to ensure correct delivery
• Maintained documentations of all incoming inventory
• Responsible for maintaining an organized and accurate inventory control system for inventory transactions, cycle counts and general stockroom practices
• Maintain general supplies orders and re-stock
• Ensured warehouse space was organized and clean
Coordinator management
Baptist Memorial Hospital Memphis - Memphis, TN
August 2017 to March 2019
Greet Visitors.
Answer incoming calls and route calls.
Enter patients information into the computer for medical records. Responds timely & accurately to all customer
request to promote exceptional customer services skills.
• Work with patient care supplies and equipment.
• Performs data entry tasks and generates corresponding reports and answers incoming calls.
• Track and maintain Patient Care Equipment log to maintain an accurate equipment inventory
• Maintain unit supplies by checking inventory stock. Education
High school diploma
Harcourt high school - Memphis, TN
February 1997 to May 2000
Skills
• Proficient in Computer skill, data Entry and Word & Excel. Basic knowledge of Medical Terminology and Microsoft office office. Able to stand for long periods of time. Ability to follow written and oral instructions. experience in front desk & Customer service.
• Data Entry
• Medical Terminology
• Customer Service Skills
• Microsoft Word
• Microsoft Excel
• Hospital Experience
• Clerical Experience
• Medical Scheduling
• Medical Records
• Logistics
• Medical billing (1 year)
• Medical coding (1 year)
• Medical Office Experience
• Clerical support (3 years)
Assessments
Data Entry: Accuracy — Proficient
August 2020
Entering data quickly and accurately
Full results: Proficient
Medical Receptionist Skills — Proficient
June 2020
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer Focus & Orientation — Proficient
August 2020
Responding to customer situations with sensitivity Full results: Proficient
Recruiting — Completed
September 2020
Managing the candidate sourcing and selection process Full results: Completed
Receptionist — Completed
October 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Completed
Call center customer service — Familiar
August 2021
Demonstrating customer service skills in a call center setting Full results: Familiar
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Familiar
June 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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