Customer Service Nursing Assistant

OLUSOGA OLUFUNMILAYO

*******.************@*****.*** 667-***-**** Elkridge, MD

PROFESSIONAL SUMMARY

Medical professional seeks full time position as nursing assistant or patient care liaison for a well-established healthcare company. Exceptional attention to detail, problem-solving skills, and patient relations. Flexible, adaptable, and enjoy working with a team to accomplish organizational goals and deliver premium healthcare services.

CORE SKILLS

Microsoft Word, Excel, PowerPoint, Corel-Draw.

Healthcare charting, medical documentation, laboratory collection and testing.

Direct patient care and nursing techniques.

Sales, customer service, and client relations.

Verbal and written communication skills.

Problem-solving and conflict resolution techniques.

PROFESSIONAL EXPERIENCE

Nurse Aide

Mother and Child Hospital Lagos, Nigeria 2018 - 2021

Registered patient into healthcare database system collecting necessary demographic and health information.

Took vital signs and maintained medical protocols for each individual patient.

Administered medications to patients and seniors on bed rest according to physician’s orders.

Engaged in outdoor and indoor recreational therapeutic activities with patients.

Worked with laboratory medical staff to collect blood samples and test the results as requested by medical team leader.

Made regular charting notes and assessed clients’ progress to nursing supervisor.

Community Project Leader

The Golden Oldies Lagos, Nigeria 2016 – 2018

Led outreach programs to help isolated senior citizens stay socially and emotionally connected to the community.

Through radio and television public health information campaigns, there was a 70% reduction in health risks to the local population.

Achieved fellowship and participation in healthcare programs from over 3 million viewers who personally registered with medical and pharmaceutical companies.

Sales Training Manager

Tasly Pharmaceutical Company Abujo, Nigeria 2014 – 2016

Managed a sales budget and achieved 70% of sales targeted as identified by executive sales team.

Promoted wellness programs on diet, body maintenance, vital signs, physical exercise, and recreational activities.

Partnered with medical professionals to attend conferences and educate families, students, and the general public on personal hygiene, disease prevention, and recommended health practices.

Olusoga Olufunmilayo *******.************@*****.*** Page 2

Increased the customer base by adding over 20 nationally registered companies and 15 academic and medical institutions.

Quality Control/Sales Officer

Oak Group, Lasena Artesian Water Co. Isheri, Ogun State, Nigeria 2013 – 2014

Operated as quality control and sales officer for nationally branded water company.

Assisted in laboratory collection and production of water samples to increase product awareness and achieve higher customer satisfaction.

Promoted educational and health benefits of utilizing mineral rich water for improved wellness.

EDUCATION

BSc, Microbiology, Olabisi Onabanjo University, Ago Iwoye, Nigeria

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