Sap Consultant Customer Service
Resume:
Damarla Dhanalakshmi
Mobile: 799-***-****
Email: *******.******@*****.***
SAP S/4 HANA & ECC MM Global Implementation and Support Experience Profile Summary:
• Overall 3+ years of SAP S/4 HANA and ECC 6.0 Configuration, Implementation and Support experience.
• In-depth knowledge of configuration and customizing procedures for SAP ECC & S4 HANA (1909) Material Management (MM).
• Material Management (MM) Expertise on – Master Data, Purchasing, Invoice Verification, Stock Control, Pricing Procedure, Release Strategy, Contracts (Quantity and Value), Scheduling Agreements, Delivery cost, External Service Procurements, Output Determination, Batch Management, Source list and Quota Management, Automatic Account Determination.
• Customization: Having a very good knowledge on Material Master, Vendor Master, Purchasing documents, Inventory Management, Pricing, Release procedure, Logistics Invoice Verification.
• Special Procurement types: Stock Transfers, Consignment Process, Third Party Process, Subcontracting Process Returnable transport packaging & Pipeline Handling.
• Integration: In depth knowledge of SAP MM, SD and integration into other modules.
• Expertise on - Implementing ASAP methodology to complete the full life cycle implementation including Global projects in business process analysis, As-is Study, To-be Process, Blue Printing, mapping, Testing Unit/regression/Integration, Go-live, Post Production Support, End user training, Cut over planning and Documentation.
• Testing: Unit Testing, Integration Testing & User Acceptance Testing (UAT)
• Data Migration: Uploading master data through LSMW & LTMC (Material master, Vendor master, Info record and Source list).
• 3+ years of total professional experience with client base in USA.
• Part of One SAP Implementation and One Production Support projects.
• Co-ordination with team members and client for giving acceptable solutions to problems, queries raised by client within predefined time limit. Page 2 of 4
Professional Experience:
● SAP CONSULTANT – TRISENTIA INFOTECH PRIVATE LIMITED - JAN’2019 TO MAR’ 2022 Project # 01
Client : Bridgestone
Phase : SAP Implementation
Role : MM Consultant
Client Description
Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions. The world's largest tire and Rubber Company. These best-in-class offerings are sold to consumers and fleet customers around the world under the trusted Bridgestone and Firestone brand names. With more than 50 production facilities and 55,000 employees, the Bridgestone Americas enterprise spans from Canada to Argentina. Business units of Bridgestone Americas include Bridgestone Retail Operations, Bridgestone established overseas facilities in America, Europe, China and India to serve customers worldwide. Roles & Responsibilities:
• Project covers end-to-end Implementation of the following modules FI, CO, MM, SD
& PP.
• Responsible SAP Material Management (MM) Implementing ASAP methodology to complete the full life cycle implementation including Business process analysis, As-is Study, To-be Process, Blue Printing, mapping, Testing Unit/regression/Integration, Go- live, Post Production Support, End user training, Cut over planning and Documentation.
• Responsible Configuration of Organizational hierarchy, Material Master including Material types, Purchase Info Record, Purchase requisition, Purchase Order, Scheduling Agreements, Contract, involving definition of Document types, Number ranges and screen layouts, Involving MRP design, Defining Condition types, Access sequence, Calculation schema, Schema groups, Determination of Pricing procedure, Integration with SD.
• Coordinated Other Implementation Team Members in overall configuration process, setting enhancement up the system in SAP based on business requirements.
• Proficiency in creating functional specifications, points, reports, transactions, custom objects, interfaces, and conversions.
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Project # 02
Client : BRIDGESTONE
Phase : SAP Support Project
Role : MM Consultant
Client Description
Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions. the world's largest tire and rubber company. These best-in-class offerings are sold to consumers and fleet customers around the world under the trusted Bridgestone and Firestone brand names. With more than 50 production facilities and 55,000 employees, the Bridgestone Americas enterprise spans from Canada to Argentina. Business units of Bridgestone Americas include Bridgestone Retail Operations, Bridgestone established overseas facilities in America, Europe, China and India to serve customers worldwide. Roles & Responsibilities:
• Provide Support on all SAP Material Management (MM) modules
• Problem diagnosis and correction and Resolve user requests as prioritized in a timely manner.
• Assigned SAP Support Calls successfully and efficiently according to standard benchmarks.
• Works and communicates in a team environment to ensure high quality and consistent solutions.
• Requests are documented in the system.
• Periodic status reporting to senior management and other stakeholders.
• Responsible for project Results control and Quality procedures implementation
• Established a knowledge repository for the team and new-comers
• Interact with support desk and end users to resolve incidents by developing workarounds, submitting defects and change requests.
• Accountable for the accuracy and completeness of documentation to support change requests.
• Manage tickets in Remedy and provide documentation for incident and problem reports.
• Provide high level of customer service by providing prompt support via telephone, email and or instant messaging.
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Education –
• Master of Business Administration (MBA) – Andhra University, India Personal Strengths
• Fast learner
• Good Interpersonal and communication skills,
• Enjoys Teamwork.
• Good understanding of business process of various industries.
• Systematic approach, quick adaptability to new technologies.
• Ability to work with and motivate the team,
• Ready to take challenging assignments in SAP.
Contact this candidate