Customer Service Sales Executive

PRASHANT MENEZES Inside Sales Specialist

Location: Mumbai

Mobile: +91-916*******

Email: ****************@*****.***

Linkedin: https://www.linkedin.com/in/prashant-menezes-49b4a610a/

PROFESSIONAL PROFILE

Ambitious & enthusiastic professional achieving consistent results & developing strong working relationship with clients and deal with a broad range of customer needs from initial enquires to sales and complaint handling. A dedicated team- player who can liaise with company employees to support and implement growth strategies

Seeking Assignments in:-

SALES & MARKETING / BUSINESS DEVELOPMENT

CORE SKILLS

Effective communicator with excellent relationship building & interpersonal skills.

Proficient in Data analysis and Market research

Dealing with challenges.

Able to handle complaints and tricky situations.

A motivated team player.

Assertive techniques to manage difficult behaviours.

Professional and friendly always with great energy and enthusiasm

ORGANIZATIONAL EXPERIENCE

Oct 2019 – till date Letrim Intelligence Services Private Limited Inside Sales Executive

Key Responsibilities

Develop sales opportunities via telephone and mass communication such as email, research, and social media to introduce company products and services and identify appropriate buyers within the target market.

Follow up on leads and conduct research to identify potential prospects.

Understanding customer needs and requirements and conduct a need analysis and determine prospects pain points.

Routing qualified opportunities to the appropriate sales executives for further development and closure.

Qualify incoming marketing inquiries.

Schedule appointments for phone, web or onsite meeting.

Support the Enterprise Sales Executive team members to maximize prospect interaction that will ultimately lead to new closed business.

Identify key buying influencers within these prospects to determine budget and timeline.

Build and cultivate prospect relationships by initiating communications and conducting follow-up communications to move opportunities through the sales funnel.

Work with the Inside Sales Manager to develop and grow the sales pipeline to consistently meet monthly/quarterly revenue goals.

Manage data for new and prospective clients in CRM, ensuring all communications are logged, information is accurate, and documents are attached.

Prepare and analyse sales pipeline reports and dashboards.

Participate in weekly sales team meetings.

Maintain consistent communication with the Enterprise Sales Executives

Key Achievements

Met all sales monthly sales target on and before deadlines. Awarded best employee of the Quarter.

Feb 2019 – Aug 2019 Engage4more Private Limited Business Development Executive

Key Responsibilities

Identifying new sales leads

Approaching corporate to participate in Corporate talent championship.

Pitching products and/or services

Maintaining fruitful relationships with existing corporate

Researching organizations and individuals online (especially on Linkedin) to identify new leads and potential new markets.

Contacting potential clients via email or phone to establish rapport and set up meetings.

Feb 2018 – Feb 2019 Accenture Solutions Private Limited Customer Service Associate (Sales)

Key Responsibilities

Provided accurate and appropriate information in response to customer enquires related to credit card offers and loans.

Maintained confidentiality of bank records and client information.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Share product knowledge with customer.

Implemented a consultative selling approach on calls.

Key Achievements

Met all sales monthly sales target on and before deadlines.

Sep 2016 – Feb 2018 Lester Infoservices Senior Sales Associate

Key Responsibilities

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Handling customer claims and refunds.

Renewing existing customer subscription/contracts.

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.

Gather customer's information and determine the issue by evaluating and analysing the symptoms.

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, OS, Securities and more.

Identify and escalate priority issues per Process specifications.

Offer solutions where appropriate with the objective of creating customers.

Follow up and make scheduled call backs to customers where necessary.

Key Achievements

Achieved highest sales

Jun 2012 – Aug 2016 Retail Sales (Family business in UAE) Sales Executive

Key Responsibilities

Provided excellent customer service while on the selling floor, fitting room and front end.

Stocked and replenished merchandise when necessary.

Received and processed cash, check and credit payments.

Recommended, selected and helped locate merchandise based on customers needs and desires.

Grow and ensure sales through customer service, relationship building, and product knowledge.

Handle tasks of preparing and maintaining sales record daily.

Key Achievements

Customer satisfaction

Oct 2010 – May 2012 Reliance Globalcom Customer Service Coordinator

Key Responsibilities

Review change request for completeness of information.

Coordinates and schedule network changes.

Responsible for sending customer notification regarding the progress of change request.

Perform follow-up activities with change submitter.

Interact with customers, suppliers, and internal RGCom teams.

Arrange weekly work in progress calls with clients and provide them the latest update.

Handled German clients with includes: TKT, TKMI, Kuehne and Nagel, Karl Dungs, Draeger, Marquard and Bahls and Habasit.

Provide on-the-job training for new employees.

Develop and maintain professional relationship with customer, co-workers, management, consultants and vendors.

Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.

Research, prioritize and resolve customer issues in timely and accurate fashion.

Maintain broad knowledge of all company products, services and promotions.

Work with product and sales teams to address and resolve customer issues efficiently.

Return customer calls in a timely manner to ensure customer satisfaction.

Reply to e-mails, letters and calls from customers in timely and professional manner.

Maintain and update all customer related data.

Maintain competent understanding of company’s products, their functions and alternatives.

Coordinate and collaborate with cross-functional teams to ensure quality services to customers.

Implement company policies and procedures in providing good customer services.

Key Achievements

Rewarded as top Quality scorer in metrics in business process outsource.

Jul 2009 – Sep 2010 141 Sercon India Pvt Ltd Customer Service Agent

Key Responsibilities

Interact with diverse customer base in person and telephonically.

Provide detailed information on services and products to customers.

Recommend service and product options to meet customer needs.

Demonstrate and instruct on products.

Complete and process contracts.

Schedule and follow up on installations and service calls.

Conduct customer satisfaction surveys and generate business through follow up.

Maintain records of all customer interactions and transactions.

Produce weekly reports for management

Key Achievements

Handled events successfully.

EDUCATION

2012 – B.Com Yashwantrao Chavan Maharashtra Open University

2009 – HSC St. John the Baptist Junior College

2007 – SSC Don Bosco School

Good command over CRM systems, MS Office and customer satisfaction.

PERSONAL DETAILS

Date of Birth: 17th October 1990

Language Known: English, Hindi, Marathi, Konkani

Address: 602, Building No. 15, Solitaire 3, Poonam Garden, Mira Road East, Thane – 401107

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