Customer Service Support Specialist
Resume:
Lynn Hicks
Westminster, MD ****7
**********@*****.***
Summary of Skills
Computer Skills
Work Experience
Aug 2014- Present Acquisitions Support Specialist
Business Strategy Consultants/ MAIC INC Program Manager: John Boyd
(In addition to my current employer, I previously provided Acquisitions Support for (USCG) GCS from June 2009-Sept. 2012)
United States Coast Guard
Surface Forces Logistic Center (SFLC) 2401 Hawkins Point Road Baltimore, MD
Carry out a variety of functions for the purpose of procuring widely diversified equipment, supplies, and services for the United States Coast Guard Yard
Expert in the use and application of agency systems including: NESSS, FPD, FPDS-NG, FSMS and SAM.gov
Prepare specifications, solicitations, and request for quote in accordance with the Federal Acquisitions Regulation (FAR)
Research and evaluate vendors and process orders through new contracts and competitive bids
Develops purchasing/solicitation strategy by analyzing a variety of information
Process contracts for services and supplies/equipment through the United States portal FPD (Finance Procurement Desktop) and NESSS (Navel and Electronics Supply Support System)
Amend or modify contracts due to changes in pricing, overages, substitutions of items and administrative changes
Evaluate simplified acquisition proposals including ensuring completeness and accuracy for purchase orders
Run queries and reports in databases (NESSS, FPD and FPDS Federal Procurement Data) keep track of the dollar amounts for contracts and purchase orders and expedite outstanding purchase orders.
Assist internal customers with resolution of facilities issues; research and/or interpretation of data and knowledge of departmental policies and procedures.
Expedite past due orders and shipments and ensure that vendor adheres to contracted agreement of the purchase order
Conduct basic procurement activities; analyze procurement request for accuracy and completeness and to determine requirements
Develop and review statements of work and recommend changes as necessary
Determine appropriate procurement method/type of contract, prepare solicitation packages verifying the correct provisions and clauses have been incorporated
Analyze bids or proposals for compliance and conformance to the solicitation, review subcontracting reports, develop pre- and post- negotiation memoranda, prepare recommendations for award, issue modifications
Evaluate invoices for accuracy and payment and provide rejection of cost notifications to vendor for response and necessary correction
Monitor and administer contract through all stages to include final delivery and acceptance, final payment and closeout
Provide contractual guidance, conduct in-depth analyses of contractors’ management systems and facilities for ability to perform and remain compliant with Government or contractual requirements.
Monitored contractor’s performance and conducted progress verification inspection related to progress payments.
Provide authoritative recommendations to improve procurement operations and customer service.
Determine requirements and needs for competition for solicitations, and posting them to the appropriate locations (i.e. Fed Biz Ops/FBO or GSA E-Buy) when appropriate.
Analyze and synopsize information into final reports and recommendations
Record, organize, and archive data utilizing databases and spreadsheets.
Plan, develop, and administer a wide range of contractual functions to develop clauses and terms and conditions applicable to the solicitation or contract.
March 2013-July 2014 Personnel Support
Quantell Staffing Manager Karin Dombrowsky
United Stated Navy Joint Base Anacostia Bolling (JBAB)
Personnel Support Detachment (PSD) 235 Wick Dr. SW Washington DC
Processed work action for Separation/Discharge/Retirement of supported military personnel, work action on Record of Emergency Data updating and processing to include assisting members in completing Secondary Dependent application
Verified eligibility, determine/authorize entitlements, and made adjustments to pay accounts based on standardized military pay rules, regulations, laws, procedures and operations governing each pay entitlement.
Reviewed pay accounts to determine correct standard pay entitlements due upon separation, prior to submission of documentation to Defense Finance and Accounting Service (DFAS).
Processed actions to automated system(s) and carefully considered the affect one action may have on other actions.
Processed work actions on special pay and incentive pay, while completing extensive reference to/or application of prior pay laws, regulations, and entitlements.
Ensured pertinent documents were complete and submitted/forwarded to the DFAS.
Reviewed personnel documents to determine correct pay entitlements and prepared all necessary disbursing documents for approval by government section supervisor.
Examined documents for completeness, accuracy and legality.
Promptly and accurately computed military pay and allowance.
Verified pay changes and pay transactions to basic pay, basic allowance for housing, and basic allowance for subsistence, special pays, incentive pays, leave, allotments, bonuses and deductions.
Prepared the separation worksheet, compute money due at separation/ retirement including, if entitled, lump sum and severance pay and remaining portion of bonuses, following up on orders
to make sure that the end-user has received their supplies or service in a timely manner
Maintained up to date files of all procurement documents and used various databases to record, organize, and archive data utilizing databases and spreadsheets.
Administer Task orders for services from existing Contracts as required
Expedited purchased items, to ensure of deliveries in a timely manner
Followed up with KO/CO ensuring that quarterly reports for delinquent items were accurate and substantial.
Acquired information from vendors regarding price verification, vendor prices to secure reasonable prices.
June 2009-Sept 2012 Acquisition Support Specialist Supervisor: Tanaz Shahrzad
Government Contract Solutions (GCS) Contractor for the USCG Hawkins Point Rd.
Baltimore MD
Prepare specifications, solicitations and request for quote using NESSS (Naval & Electronics Supply Support system)
Compose statements of work as required; research and evaluate Vendors and process orders through new contracts and competitive bids, Develops purchasing/solicitation strategy by analyzing a variety of information.
Evaluate Simplified Acquisition proposals including ensuring all required documentation is included in Purchase Orders
Run queries and reports in 3 government databases (NESSS, FIDO and FPDS Federal Procurement Data, and keeping track of the dollar amounts for contracts and purchase orders.
Create, monitor, edit, and amend contract awards as required by interpreting acquisitions policy, regulations and directives.
Expedite outstanding Purchase order
Assist internal customers with resolution of facilities issues
Conduct analysis, including review of complete cost and pricing data to determine reasonableness.
Administer Task orders for services from existing Contracts as required
April 2006- March 2009 Assistant Contract Administrator
IAP Worldwide for Federal Source Supervisor: Tammy McClain ; Hopkins Plaza Baltimore MD
Analyzed and processed Military Interdepartmental Purchase Request (MIPR) funding documents and interagency agreements into the Federal Source Business Management Systems (FBMS).
Managed assigned accounts which included performing specialized supportive tasks relative for awarding contracts to vendors, sustained inventory integrity, and ensured current inventory requirements were executed in accordance with contract specifications.
Created specialized Request for Proposals and routed Statements of Work (SOW) to COTR/CO as appropriate for bidding and negotiating of contracts and obtained appropriate designated official’s signature.
Evaluated contractor performance for compliance with terms and conditions of contracts and ensured timely submission of technical progress reports and performance by preparing the Quality Assurance Surveillance Plan documents.
Assisted the Finance Officer by conducting complex financial analysis on various financial statements and reports including, monthly accruals, expenditure reports, aged accounts receivables, and open item certifications.
Served as the company liaison to resolve billing inquiries and update the Federal Source database information required to secure and appropriate funding in a timely and efficient manner.
Provided information on discrepancies to Contracting Officer Technical Representative (COTR).
Reviewed and prepared payroll time cards, receiving reports, and monthly billing invoices.
March 2001 – March 2006 Administrative Assistant
Kelly Service, Inc. For Department of Justice (DOJ) Supervisor: Marsha Barton (Retired)
810 7th St NW- Washington, DC
Conducted daily administrative requirements to include but not limited to answer incoming calls, relaying messages, filing, copying and faxing.
Used Microsoft Suite to prepare professional documents including presentations for meetings and seminars, memos, office correspondence and spreadsheets.
Coordinated logistics for meetings and travel including conference rooms, office/hotel space when requested, as well as prepared and confirmed travel arrangements for business trips.
Verified fund availability and commitments for various projects using PD-PRO.
Reconciled credit card statements to ensure receipt and accurate billing information.
Purchased supplies and equipment
Prepared office supply requisitions, distributed mail as required.
Assisted staff with special projects to meet deadlines or heavy workloads as requested by management.
Compiled data for a variety of needs including reviews, reconciliations, records and documentation for specialized and technical programs
Provided accurate and timely information and assistance to internal and external customers; researched and handled daily inquiries from customers
Worked both independently and within a team on special projects while upholding the highest level of confidentiality
Filed and retrieved documents and reference materials
Responded to and distribute incoming communications
Greeted and directed all visitors as first point of contact in a timely, courteous and professional manner.
Acted as a liaison with other departments and outside agencies while handling confidential and non-routine information and explains policies when necessary
Over 20 years of direct administrative support
Credit card management and purchase authority
Over 15 years of contract acquisition and management
Over 10 years of data collection and reporting
Over 20 years of customer service
Over 20 years of office management
Vast knowledge of military and civilian organizational processes
Personnel support
Supervisor experience
Microsoft Office Suite (Excel, Word, PowerPoint, & Access)
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