Compliance Investigator Customer Service
Resume:
SHANNA MARCHESO
Greeley,CO
*********@*****.***
PROFESSIONAL EXPERIENCE
State of Colorado- Platte Valley Youth Services- Greeley CO Youth Services Specialist September 2019-June 2021
● Provide direct care security, supervision, and support of detained or committed youth in the Division of Youth Services.
● Provide social services and assistance to youth and their families to improve their social and psychological welfare.
● Model balance between safety and meaningful relationships.
● Provide youth with tools needed for change to become positive and productive adults in society. American Family Insurance -CEO & Agent- Wheat Ridge CO Owner & Agent January 2014- July 2019
● Personnel/ HR Management
● Marketing/Management
● Services/Underwriting Issues
● Finance/ Accounting Management
● Sales
● Office/Facilities Management
Davis Financial & Insurance Group-Allstate Longmont CO Agent March 2010-April 2013
● Colorado State licensed in property and casualty lines of insurance.
● Responsible for providing outstanding customer service to all current and prospective clients.
● Accountable for monthly and annual production requirements and goals.
● Successful in helping the team to maintain general office duties, processing payments, setting appointments, and daily bank deposits.
● Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
● Perform administrative tasks, such as maintaining records and handling policy renewals.
● Perform manager duties, which include but not limited to, interviewing potential new hires, train new employees, and help disgruntled customers. Chambers networking and helping organize and plan client, lenders, and realtor events.
Sterling Auto Body Thornton CO
Customer Service Representative September 2008 - March 2010
● Provide excellent customer service.
● Create and maintain accounts for all customers.
● Works well independently or as a team player.
● Acted as a liaison between customers and various insurance companies. Excelsior Youth Center Aurora CO
Youth Counselor 2003- 2008
● Helped to strengthen and educate at-risk youth and their families.
● Provide innovative treatments and solutions in a trauma responsive environment.
● Give the youth tools and courage to strive for a different and better tomorrow.
● Educate youth on how to apply for college, complete FAFSA, complete job applications.
● Teach basic living skills, cleaning, cooking, paying bills, etc. EDUCATION
Metropolitan State College of Denver Denver CO
Bachelors of Science, June 2004
● Major in Criminal Justice and Criminology
● Minor in Psychology
● Graduated with honors on the National Dean's List. SKILLS
● Technically proficient: TRAILS, Microsoft, Microsoft Outlook, Internet Explorer, APEX system, Allstate Next Gen ERL, CCC pathways, Sterling Management, Excel, Alstar, and Gateway. REFERENCES
Diane Weir-Professional and personal- Healthcare provider. 12504 E Pacific Cir Unit F
Aurora, CO 80014
********@*****.***
Mona Olguin-Personal- HR Accounts
12429 E 106th Ave
Commerce City, CO 80022
***********@*******.***
Sue Batey-Personal- Compliance Investigator
7983 E 131st Pl.
Thornton, CO 80602
*******@*****.***
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