Customer Service Office Assistant

RAMU SIRIPURAM

Mob: 055-*******

Al Ain, Abu Dhabi – U.A.E

email:

***************@*****.***

Skype: Ramu48

Personal Data:

Date of birth : 21-08-1985

Nationality : INDIA

Visa Status: Residence

CURRICULAM VITAE

Career Objective

Seeking the position of “Housekeeping In charge/Sr. Supervisor” in your organization to deliver my skills of achieving the hygienic environment, to keep up good health of the staff, employees and management, thereby providing a continuous working atmosphere for the organization. Profile Summary

Organized and efficient Housekeeping Supervisor with 13+ year’s extensive experience in the hospitality industry. Knowledgeable in areas related to staff management including scheduling, disciplinary matters and evaluation. Expertise in customer service and guest satisfaction.

Skills

• Customer Service

• Sanitation management

• Hospitality

• Leadership Trainings

• Linen management

• Employee evaluations

• Deep cleaning techniques

• Payroll understanding

• Waste management

• Housekeeping supply management

• Quality management

• Time management

• Room inspections

Quick learner, adapts easily in any work environment and condition.

Ability to handle different types of cleaning solutions.

Knowledge in safety and proper handling of chemicals.

Experience in the cleaning of floor scrubbing, polishing, crystallization, shampooing etc.

Career Exposure and Work Experience

Sr. Housekeeping Supervisor 08/2020 to till date

MEDICLINIC Hospital Main – Al Ain, Abu Dhabi.

Description of Duties:-

Manage the day-to-day activities of the housekeeping department.

Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.

Develop and implement procedures for managing quality of housekeeping and laundry services.

Control expenses within all areas of housekeeping Department.

Conduct pre-shift meeting and review all information pertinent to the day's activities.

Investigate complaints about service and equipment, and take corrective action.

Recommend changes that could improve service and increase operational efficiency.

Instruct staff in work policies and procedures, and the use and maintenance of equipment.

Reporting maintenance issues, safety hazards, accidents, or injuries to senior managers.

Evaluating, counselling, motivating and training employees.

Discuss work topics, activities, or problems with co-workers, supervisors, or managers discreetly and quietly.

Establish and implement operational standards and procedures for the departments supervised.

Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.

Promote teamwork and quality service through daily communication and coordination with other departments.

Comply with Health & Safety, Regulations and other County policies.

Attending training courses as required and assist in the training of other premises support staff as directed. Housekeeping Supervisor 03/2015 – 02/2020

NMC Specialty Hospital - Abu Dhabi.

Duties & Responsibilities:

Maintaining a clean environment for the patients, visitors and employees in the hospital.

Attended numerous training on management and HSE.

Oversee the work of housekeeping staff to ensure that they are working according to the hospital standards.

Intensive understanding of the equipment’s, products, methods and techniques involved in the maintenance or housekeeping work of a hospital.

Knowledge of all the regulation pertaining to the duty allocation of housekeeping and maintenance staff with time scheduling.

Train and monitor the staff efficiently.

Liaise with various departments and maintenance and cleaning staff efficiently.

Exposure to the high profile and quality work environment internationally.

Reporting any maintenance problems, safety hazards, incidents, or injuries to HK In charge. General Responsibilities

Briefing on daily basis.

Employee’s monthly salary time sheet preparing & submission.

Monthly revenue report.

Employment situation.

Linen Inventory

General and Medical Waste tracking

Request for monthly consumables within the budget.

Resignation & vacation plan.

Monthly Special task Completion report.

Staff allocation and their weekly day off schedule.

Request for staff vaccinations for new joiners.

Lost & found reporting.

Pest control management

Courses & Trainings

Fire & Safety Training

Bio-Hazard Spill Kit

Hand Hygiene

Color Coding System

Chemical Competence

Handling of cleaning machinery & Equipment’s

Infection Control Training Programs

Waste Management

Medical Emergencies and First Aid Management

Needle & Sharp injuries

Office Assistant (MBM – ETA GROUP) 03/2008 – 02/2015 Essar Procurement Overseas FZE – Sharjah

Duties & Responsibilities:

Answered phones and transfers calls to company personnel concerned.

Greeted customers and clients and directs them to appropriate company personnel.

Coordinated courier services.

Sorted out and organizes incoming mail.

Reviewed incoming e-mails and prepares correct response.

Handled fax and copier machines.

Maintained office filing and documentation system.

Updated and managed data bases including mailing and client lists.

Coordinated with various departments.

Set up arrangements for seminars, presentations and company meetings. Academic Qualifications

SSC - SECONDARY SCHOOL CERTIFICATE - 2001

Computer Skills

Windows: Windows XP, Windows 7, Windows 10.

MS Office: Excel, Word, Power point.

Others: SAP, Bolisaty, Photoshop, Tally Basics.

Languages

English

Hindi

Tamil

Arabic basic

Telugu (Mother Tongue)

Declaration

I consider myself familiar with above mentioned aspects. I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge. RAMU SIRIPURAM

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