SUMMARY OF QUALIFICATIONS

Dedicated, results-driven program/project manager, scrum master, data/database administrator and business consultant accountable for driving complex product development: B2B, eCommerce, database and application design, development, and deployment applying principles of Agile/Waterfall software development methodologies coupled with conforming IT infrastructure integration and telecommunication practices. Background includes data management/data governance/database management, human capital management (HCM), financial management, enterprise resource planning (ERP), identity access management (IAM), cloud development, cost estimating, procurement, budgeting, reporting, disaster recovery exercises, backup/recovery, performance evaluations and managing global infrastructure initiatives that deliver enterprise-wide solutions. Demonstrates excellent business process skills managing diversified large-scale initiatives efficiently and effectively vis a vis Customer collaboration, team leadership, key performance indicators, service delivery metrics and effective project review and reporting. Actively collaborates with executives, managers, project teams and application vendor partners leveraging strong communication skills and technical acuity. Strategic problem solver who understands how to proactively identify and resolve issues.

PROFESSIONAL EXPERIENCE

Dell Technologies

Project Manager - (Sept 2021- Dec 2021)

Provide project leadership support to this computer hardware manufacturer to validate and ensure architectural and deployment teams are in sync with six (6) business partners regarding development and deployment of a Cyber Recovery (CR) solution. Initiated the planning and design phases to include assessment of mission-critical systems and applications, current infrastructure, cyberattack recovery time and recovery objectives. Provided a draft of a cyber incident response plan, i.e., performing forensics and damage assessment and preparing the recovery.

BenchBrokers, Inc.

Program Manager - (Jan 2020 – Sep 2021)

Provide program and project management vis a vis ERP rollout, IAM implementation, backup and recovery implementation and smaller initiatives to ensure critical needs and requirements are achieved. Produce program/project metrics to executives and project personnel. Inform line and staff managers/personnel via regular oversight meetings and weekly status reports.

Phillips66

Project Manager – 2019 (Sept – Dec)

Delivered project management and infrastructure services to provide application development teams with guidance to confirm oil and gas midstream measurement, scheduling, and transport support functions meet customer defined requirements. The overall effort was to ensure both timely pipeline distribution and storage of products.

iCERT Global

PMP Bootcamp Facilitator – 2019 (Mar – August)

Provided Project Management Professional (PMP) training to candidate groups preparing to sit for the PMP Certification examination.

Insight Global – Houston, TX

Project Manager – 2018 (Jan - Nov)

Led a large initiative for Optum Technology to build and implement a repeatable process allowing for Active Directory (AD) integrations as a service for all UnitedHealth Group acquired companies.

Led DXC Technologies project teams in building and deploying a Secure Enclave network infrastructure for locations in Southeast Asia, Europe, and the United States. This is to support the divestiture of legacy Computer Sciences Corporation (CSC) and Hewlett Packard Enterprise (HPE) from Hewlett Packard.

Acxiom – Austin, TX

Program Manager – 2017 (Feb - Aug)

Directed data management initiatives to upgrade and integrate a standardized Next Generation Network (NGN) infrastructure for this digital marketing firm. Project management using Jira and Confluence. Led a team accountable for implementing Okta to allow secure access to applications irrespective of location or device.

Upgraded Acxiom’s LiveRamp layer 3 core network and internet layer, including standup, installation and cabling and configuration of devices (switches, routers, firewalls, load balancers, etc.).

Muscogee (Creek) Nation – Okmulgee, OK

Program Manager – 2016 - 2017 (Oct - Jan)

Led a new hospital budgeting and planning initiative to ensure essential IT equipment and supporting infrastructure will be in place and operational for the move from old to new hospital. Worked closely with department heads and software/hardware vendors to meet application, business, and budget targets. The resultant implementation plan and budget was reviewed and accepted by the Tribal executive committee.

AIG International Group – Houston, TX

Project Manager – 2015 -2016 (Nov - Sep)

Directed two major IT infrastructure initiatives: Upgrade Internet Explorer from end-of-life versions to IE11 for all platforms (Windows, XenApp, XenDesk) users in North America and Asia Pacific of which 650+ applications were migrated. Transported North America user data to a new Active Directory (AD) Organizational Unit (OU); duplicated company relevant metadata into a common data repository and migrated all South American users to the same AD OU to facilitate single sign-on, etc. Conducted daily standups with team members and met bi-weekly with global program leaders to discuss program status, risks, and issues. Prepared and distributed progress reports to senior leadership on a weekly basis.

Acxiom – Austin, TX

Program Manager – 2015 (Jul – Nov)

Managed initiatives to upgrade and integrate a standardized Next Generation Network (NGN) infrastructure for this digital marketing firm. Upgraded LiveRamp’s (recent acquisition) layer 3 core network and internet layer to align with the Acxiom standard. Activities included standup, installation and cabling, configuration of devices (switches, routers, firewalls, load balancers, etc.); migrate layer 2 boxes, establish connectivity and redundancy, and migration to layer 3. Project management using Jira.

Huntsman – The Woodlands, TX

Project Manager – 2015 (Apr - May)

Implement a new Service Management Tool, HP’s Service Manager 9.4.1 as a part of the Systems Technology Efficiency Program (STEP). Included oversight of multiple work stream activities to meet the implementation date.

Williams Companies – Oklahoma City OK

Project Manager – 2014 – 2015 (Aug – Mar)

Led implementation of a redundant Network Management System (NMS) with equipment in two (2) data centers located in OKC and Tulsa to support a Network Operations Center (NOC) in OKC. Worked closely with vendor partners (VMWare, Mosiac451) to ensure the resultant NMS and NOC were designed to manage communications equipment and data networks across five (5) areas in multiple states and provide analysis and referral of gathering, network, and facility related issues to appropriate maintenance and repair crews. Project management using Jira/Confluence.

AIG International Group – Fort Worth TX

Project Manager – 2014 (Jun – Aug)

Led several infrastructure initiatives associated with expanding the Global Enterprise Solutions infrastructure within the Enterprise Risk Management business unit - Global Risk Aggregation, Probable Maximum Liability (Catastrophe Modeling), and Igloo associated application migrations/expansion. The overall effort included new VMware (ESXi, vSphere, vCenter) implementations and SAN buildouts.

Halliburton – Houston TX

Program Manager – 2012 - 2014 (Mar - May)

Delivered large infrastructure initiatives: Wireless Network Security - Deployed network controllers and access points across the globe in support of single global SSID which provides for network access authentication to the device (laptop, wireless printer, handheld, etc.) level. SAN Storage Consolidation – Migrated data residing on older CLARiiON storage arrays to newer and faster EMC VMAX storage arrays for 135 host Database, Citrix, and application servers: North America. Significant Vendor management. Lync 2013 Upgrade – Upgraded Office Communication Server R2 to Lync 2013 to support IM, Presence, Web, and audio/video conferencing for 60,000 worldwide users. Global Deployment. Significant Vendor management. SCCM 2012 Deployment – Deployed 150 new and replacement servers (CAS, Primary, Secondary, etc.); rebuilt 96 existing servers to upgrade to a more effective and efficient tool to manage global software distribution. Global implementation - Significant Vendor management. Upgrade Cisco Unified Communications Manager IP Telephone System – Upgraded four (4) Cisco Call Manager Clusters from version 7.1.5 to 9.1.x globally (Asia Pacific, N. America, Europe, Middle East. Replaced Cisco Attendant Console solution with the Fidelus Attendant Console solution. Significant Vendor Management. Installation of Packaged Cisco Contact Center Enterprise: - Installation allows voice calls to be queued and routed to up to 1000 agents based on caller input, database/account information and agent skills (North America). Led teams responsible for applications that assist customers with hydrocarbons location, geological data management, drilling and formation evaluation, well construction and completion, and production optimization throughout the life of their assets. Significant Vendor Management.

AIG International Group – Houston TX

Project Manager – 2010 – 2012 (Jan – Mar)

Managed multiple infrastructure initiatives including transition services agreement for the following: Exit Americas, Latin America, Europe, and Japan networks in support of the ALICO divestiture (28 sites); migration of all messaging services from AIG to the acquiring company; project to provide network connectivity between AIG and two third party sites to facilitate primary and backup needs; project to define requirements and assess ERP vendor software offerings; project to build out a new SAN frame and validate UNIX based servers across two geographical locations (in support of Disaster Recovery) which brought critical application environments in line with corporate governance standards.

Horizon Wind Energy – Houston TX

Project Manager – 2009 – 2010 (Jan – Jan)

Led a software implementation project to provide the capability for all company management personnel to review and approve the employee compensation process (TalentManager). Completed a large-scale initiative to identify, qualify, and select an out-of-area collocation vendor to relocate the corporate data center from Houston Texas to the selected site. The facility chosen was a SAS 70 Type II data center which accommodates the requirement for Multiprotocol Label Switching (MPLS) in support of the remote operations center (ROC). Multiple VMware implementations (vSphere, ESXi, vCenter) with significant Vendor interaction and management. The ROC is fed data from multiple wind farms across the US and the mass of information collected allows the remote operations team to keep a close eye on critical and variable factors, such as turbine availability, power generation capacity, market pricing and wind speed.

EDUCATION

Brigham Young University – Information Science

Weber State University - Psychology

University of Arizona – Systems Engineering

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