Patricia A. Luellen

*** *. ******** ***. # ***-L*33

Chicago, IL 60604

312-***-**** / 312-***-****

adrc96@r.postjobfree.com

https://www.linkedin.com/in/patricia-a-luellen-25b78414 SUMMARY

BTS support services professional delivering business and administrative support to a variety of team-driven organizations and their functions, including sales operations, database management, HR processes, client services and program administration to ensure organizational efficiency and delivery. EMPLOYMENT HISTORY

University of Phoenix (Chicago Campus)

Chicago, IL

Service Center Specialist June 2021 to August

2021

Campus Operation Specialist January 2019 to June

2021

Student Services Specialist September 2018 to

January 2019

● generating files and student records

● maintaining and tracking related information and documents

● processing completed files for submission to the appropriate University department.

● provide general assistance and University information to visitors, students, and faculty.

● Assists customers with purchases or payments for tuition, fees, or books.

● post or reconcile monies in line with standard operating procedures.

● support the accurate and timely process of grades and attendance.

● Distributing or collecting attendance sheets or grade cards

● Inputting information in the appropriate student tracking system.

● researching discrepancies of records, and following up on related issues with the appropriate campus personnel.

● Support on Microsoft Software (Access, Excel, Outlook, PowerPoint and Word), Salesforce, Oracle Financial Services, S3, BetterWorks

● personal computers and software applications required to perform the clerical and administrative functions

● Provides guidance and support to students and explores avenues to ensure continued program success.

● Collaborate with Student and Career Services advisors to identify Career Services needs Student Services Coordinator August 2018 to

September 2018

1

Provided general information to visitors, staff, and faculty and performed various clerical and administrative functions to ensure that processes are timely and accurate and that the necessary student record information is available to internal and external customers.

● generating files and student records

● maintaining and tracking related information and documents

● processing completed files for submission to the appropriate University department.

● provide general assistance and University information to visitors, students, and faculty.

● Assists customers with purchases or payments for tuition, fees, or books.

● post or reconcile monies in line with standard operating procedures.

● support the accurate and timely process of grades and attendance.

● Distributing or collecting attendance sheets or grade cards

● Inputting information in the appropriate student tracking system.

● researching discrepancies in records, and following up on related issues with the appropriate campus personnel.

● Support on Microsoft Software (Access, Excel, Outlook, PowerPoint, and Word), Salesforce, Oracle Financial Services, S3, BetterWorks

● personal computers, and software applications required to perform the clerical and administrative functions University of Phoenix - Chicago Campus (Employbridge LLC, Remedy Temp Services) Chicago, IL

Student Service Coordinator June 2017 to August 2018 Saint Mark Lutheran Church (Volunteer) Chicago, IL Administrative Consultant October 2017 to July 2019 Support Church Administrative Assistant behind the scenes for the church operations to run smoothly and efficiently. Primary duties include:

• Support Administrative Assistant with strategies on the implementation of operational plans.

• Support on Microsoft Software (Access, Excel, Outlook, PowerPoint, and Word)

• Strategies on advertising and social media for projects and membership growth.

• Strategies for prepping for meeting with: Boards, Councils, Clergy, Members, and Synod

• Support administrative assistant with proofing drafts communications with Boards, Councils, Clergy, Members, and Synod.

Avis Budget Group, Inc. (PeopleScout) Chicago, IL

Senior Recruiter Coordinator January 2017 to October 2017 Supported the Human Resources team of Avis Budget Group, Inc. On a long-term temporary assignment as an employee of PeopleScout. Primary duties included:

• Source, recruit, screen, interview, and assess high volumes of candidates for exempt and non-exempt roles to exceed the client’s needs and expectations: Administrative Clerks, Administrative Assistants, Area Sales Performance Managers, Associate Rental Sales, Associate Sales Representatives, Auto Cleaner, Automotive Mechanic, Billing Clerk, Business Intelligence Analyst, Corporate Account Representative, Courtesy Bus Diver, Customer Service, Driver/Shuttle, Financial Analyst, Hiring Events, Insurance Clerks, Insurance Claims Clerks, Liability Claims Risk Clerks, Oil & Tire Changer / Vehicle Maintenance, Sales Performance Manager, Territory Performance Managers, Vehicle Service Attendant, etc. 2

• Direct sourcing techniques in advertising and social media: CareerBuilder, Craigslist, Facebook, Indeed, LinkedIn, Monster, Zip Recruiter, Trade Schools, Colleges, universities, Professional Associations, Employment Services

(Local, City, and State), and Non-profits Organizations.

• Reporting systems: eArcu, Peoplesoft, SharePoint, Springboard, and Workday

• Administering candidate video interviews

• Maintain accurate candidate records and ensure information is accurate

• Oversees each step in the pre-employment process for each offered candidate including application, release documents, drug screen, physical, background check, and MVR results

• Required to contact each candidate in the process every 48 hours by phone and email

• Updating in “real-time”

• Ensures each region staff member they support is updated in “real-time” regarding the status of each candidate on offer

• Point of contact for recruiter questions

• Participate in the weekly region calls with OM’s and recruiters answering any questions regarding candidates in the process

• Participate in weekly pre-employment meetings with the pre-employment team, sharing updates and implementing new processes

• Ability to professional communicate via email, phone, and text W.W. Grainger, Inc. (PeopleScout) Chicago, IL

Senior Recruiter Coordinator July 2016 to December 2016 Supported the Human Resources team of W.W. Grainger, Inc. On a long-term temporary assignment as an employee of PeopleScout. Primary duties included

• Source, recruit, screen, interview and assess high volumes of candidates: Customer Service Associate, Distribution Center Manager, Warehouse Associate, Supervisors, Picker, Packer, Facilities Maintenances Associates, Technicians, and P.I.E. Technicians

• Tracking and monitoring confidential candidate information

• Reporting systems: GTES, Peoplesoft, SharePoint, SuccessFactors

• Overseeing the background and pre-employment screening process

• Editing and opening requisitions to internal/external sites (CareerBuilder, Craigslist, Facebook, Indeed, LinkedIn, Monster, Motzie, Zip Recruiter, Trade Schools, Colleges, University, Professional Associations, Employment Services (Local, City, and State), and Non-profits Organizations.

• Managed and Administrated Motzie

• Managing daily information/candidate data tracking and completing offer letters

• Scheduling interviews and providing information to the client as needed The Chicago Bar Association (TelePro) Chicago, IL

Membership Renewal Associate April 2016 to July 2016 Supported Membership Services team of the Chicago Bar Association on a short-term temporary assignment as an employee of TelePro Temps, Inc. Primary duties included: 3

• Processing annual membership renewal.

• Staff the Member Relations Center with promptness, enthusiasm, courtesy, and professionalism

• Incoming and Outgoing telephone calls processing annual membership renewal

• Processing of continuing education classes

• Answer questions or transfer to the appropriate resources.

• Process prepaid renewals, renewals, and new membership bank card payments. Keyence Corporation of America (TelePro) Chicago, IL HR Support: Human Resources Administrator July 2014 to April 2016 Supported the Human Resources team of Keyence Corporation on a long-term temporary assignment as an employee of TelePro Temps, Inc. Primary duties include:

• Processing candidates for open positions (Engineers / Field Technical Sales) from initial contact to the final interview

• Pre-qualifying candidates through resume profile review and phone screen

• Processing pre-employment assessments (Bennett & Caliper)

• Administering candidate video interviews

• Escalating and/or closing out hiring managers’ evaluations of candidates

• Maintaining the national recruitment team’s calendar of events

• Scheduling manager interviews and coordinating travel arrangements (Egencia)

• Maintaining the Keyence HireVue and Taleo databases Keyence Corporation of America (TelePro) Chicago, IL Marketing Support: Lead Qualification Representative Oct 2013 to July 2014 Provided sales lead qualification support to the Marketing team of Keyence Corporation to drive sales of its measurement systems product line. Primary duties included:

• Initiating outbound lead qualification calls targeting quality control managers in manufacturing environments

• Initiating pre-sales questions to determine customer needs, budget, level of interest, and a timeframe for next-step actions that qualified a sales opportunity

• Documenting dispositions of each call in the Keyence proprietary database

• Delivering “warm” and “hot” leads as qualified prospects Corcoran Expositions, Inc. (TelePro) Chicago, IL

Inside Sales Representative Feb 2012 to Sep 2013

Sold trade show exhibits and event sponsorships on a long-term temporary assignment as an employee of TelePro Temps, Inc. Primary duties include:

• Initiating outbound calls targeting potential exhibitors for various association conferences

• Managing follow-up sales activities using FileMaker CRM to maintain regular contact with prospects

• Nurturing sales opportunities to secure commitments to exhibit 4

Primerica Chicago, IL

Independent Life Insurance Producer (part-time) 2011 to 2014 Sold term life insurance policies as an independent agent for Primerica. Primary areas of focus included:

• Initiating telephone contact to lead sources provided by Primerica

• Meeting with prospects to explain insurance products and benefits

• Networking and referral gathering at events and maintaining client contacts Harris Theater Chicago, IL

Assistant Manager / Group Sales Representative Oct 2008 to June 2010 Helped managed the Harris Theater Tele-Resources team in achieving ticket sales and fundraising goals. Primary duties included:

• Recruiting, training, supervising and motivating the tele sales team

• Managing ticketing and fundraising campaigns, as well as campaigns for Harris contracted organizations

• Motivating sales team to fulfill weekly and monthly revenue goals in funding the non-profit mission of Harris

• Selling group sales packages for select programs presented by the Theater Joffrey Ballet (AMS Inc.) Chicago, IL

Shift Supervisor / Sales & Fundraising Representative April 2007 to Oct 2008 Supported organizational growth and revenue streams in the arts marketplace. Primary duties included:

• Soliciting new subscription audiences

• Maintaining regular contact with existing donor base, as well as maintaining scheduled follow-up activities with potential donors

• Ensuring quality by supervising progress of the evening tele sales staff

• Managing the subscription and donor databases with regular segmenting, coding, list merging/ purging, tracking and appending patron records

Farmers Insurance Group Southfield, MI

Multi-Agency Office Manager / Producer June 2005 to March 2007 Managed, organized and monitored operational flow and growth of insurance agency. Primary duties included:

• Providing superior customer service through prompt attention to client issues or concerns

• Completing the University of Farmers CSR Office Manager & Agency Operations Training (certificate earned)

• Reviewing claims, taking ownership of pending issues, and maintaining files

• Earning Life Insurance Producer licensure (Michigan and Illinois)

• Conducting market research in support of new business development opportunities 5

EDUCATION & CERTIFICATES

Western Michigan University, Kalamazoo, Michigan

Bachelor of Science in Fine Arts Management / Administration Metro Technical Institute, Oak Park, Michigan

Certificate of Completion in Computerized Accounting / Certificate of Completion in Finance William D. Ford Vocational & Technical Center, Westland, Michigan Certificate of Completion in Business Computer Programming / Certificate of Completion in Data Processing Insurance Producer State of Illinois

Health / Life Insurance producer

6

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