Customer Service Data Entry

Gina Horton

Professional Summary

** + years’ experience in customer service environments

Experience handling heavy call volumes – 25 to 50 calls per day

Experience working in fast-paced environments while maintaining customer satisfaction

Experience accurately multi-tasking speaking with customer while documenting in computer system

Computer proficient – Microsoft Office, Word, and Excel

Professional Experience

Aug 2019 – Oct 2020 Blue Cross Blue Shield Sacramento, CA

Customer Service Representative

Handled 25 + 50 calls per day

Researched customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues

Elevated sensitive customer requests when necessary

Complied with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment, candidate is responsible to take initiative to stay current on policies and procedures required to support the customer and to ensure compliance

Accountable to remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability

Data entry into compute system

Mar 2018 – Sep 2020 Raley’s Fine Foods Sacramento, CA

Cashier / Customer Service

Provided excellent customer to customer in-store and over the phone

Answered phones

Cashier transactions

Setting up displays

Maintained clean environment

Jun 2008 – Jan 2020 Maid to Shine Sacramento, CA

Owner

Provided excellent customer service to customers face-to-face or over the phone

Data entry into computer system

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