Customer Service Data Entry
Resume:
Kathryn Thomas
Customer Service / Finance
Wooster, OH 44691
*******************@***********.***
I have 40 years of experience in customer service and team building, 18 years of Strategic sales, data entry and customer service professional and business fundamentals in a workplace environment. My work ethics exceed the normal expectations of most workplaces. My proven strengths are being Positive and Responsible, being able to Adapt to most situations and Achieve the desired outcome of situations given to me. I am currently looking for a position that will challenge me to learn new skills and to have that perfect fit for the employer as well as myself. I have over 15 years of Accounts Payable/ Recievable positions and I love the challenges of solving and discrepancies and coming to an agreeable solution for both parties.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Accounts Receivable
North Gateway Tire - Seville, OH
October 2019 to Present
Accounts Payable and many other tasks given to me from the General Manager Guest Service Associate
Inn at Honey Run - Millersburg, OH
January 2019 to Present
Assist guests at check in, accept payment and reconcile their folios at the end of their stay, Make reservations, collect personal and credit card information. Provide excellent customer service and anticipate any needs they may have.
Unclaimed Property Coordinator
Stryker
May 2013 to Present
Responsible for researching and delivering results to remove credits and old debits from customer accounts. Focus is to keep credit and collections current, to keep all accounts audit ready, to look at accounts and research the reasoning on past due credits, and to clear outstanding invoices from the accounts properly.
• Asked to join this team by the department manager due to the experience gained and my performance throughout the Price Waterhouse Coopers audit. Continue to meet and exceed expectations locating information and resolving account issues.
Unclaimed Property Coordinator
Stryker - Kalamazoo, MI
May 2013 to Present
1. Audit and clear unclaimed credits on accounts
2. Research accounts that have long standing credits and debits 3. Submit information to companies and communicate the problems and issues 4. Work with accounts receivable and other divisions as needed. 5. Work within a team for collaboration of information and ways to work more effectively Unclaimed Property Coordinator
Stryker - Kalamazoo, MI
May 2013 to Present
Associate Accounts Payable Coordinator
Stryker
May 2013 to August 2015
Focused on entering invoices and researching problem invoices. Interacted and collaborated with customers to come to a reasonable solution for all parties involved. Built and nurtured relationships to ensure that services were client specific. Provided customized and personalized customer service.
• Received recognition for keying in the most invoices for the year and regularly received positive feedback from clients.
• Met and exceeded goals for invoice processing and accurate data entry. Stryker
January 2013 to May 2013
Worked on the unclaimed property audit with Price Waterhouse Coopers. Responsible for researching unclaimed property and uploading the results to Price Waterhouse Coopers.
• Hired full-time within Stryker after working for five months through On Staff (a temporary staffing agency) due to adaptability, flexibility and overall ability to learn quickly and accept responsibility. Patient Service Associate
Borgess Ambulatory Care
November 2008 to November 2012
Responsible for scheduling and registering patients as they arrived at the clinic; entering demographics and billing information; completing the billing on time each month. Built strong customer and patient relationships, communicated with nurses and physicians, and updated company information in the Borgess database. As part of a collaborative team, coordinated with the nurses to identify which patient was the highest priority and communicated to other patients regarding unscheduled patients that required immediate attention.
• Performed assigned duties efficiently, which resulted in being asked to take on additional responsibilities to alleviate the RN's workload. Also, completed patient billing and other duties without requiring overtime.
General Manager
Fairfield Inn
July 2007 to November 2008
Focused on profitability and excellence in service; managed the process of hiring employees; interfaced with Human Resources, Marketing, and Payroll departments; also was responsible for administrative activities.
• Received "green status", which is 90% or better on all Marriott inspections. Came in below budget; only hotel of the six under this property management company to meet established finance goals.
• Received Guest Service scores of 91% or higher.
• Acquired skills as Revenue Manager and worked on sales strategies that resulted in increased revenue through use of our meeting room.
Assistant General Manager
Hampton Inn
November 2005 to July 2007
Provided oversight for Accounts Payable and Receivable; worked with finance staff on fiscal issues; responsible for ordering supplies on a timely basis; worked independently and with staff to troubleshoot issues as they arose; served as communication liaison with all internal departments and external vendors, worked to establish positive customer and employee relations; created staffing schedules.
• Passed the first inspection of the hotel without the General Manager on site. Inspections verify that hotels provide high-quality housekeeping, maintenance, food service and customer service. Sales Coordinator
Marriott International
May 2000 to November 2005
Interfaced with Accounts Payable staff; facilitated communication to all departments; followed up on sales leads and negotiated rates with companies; organized group events; managed reservations; and responsible for ordering materials. Initially, part-time front desk clerk; hired full time (August 2000) as Sales Coordinator.
• Met all cold calls and sales goals.
• Completed Guest Safety Training and Computer Operations/Finance Training (2001).
• Completed Scheduling and Switchboard Operations Training (2001). Machine Operator
Duo Tang
May 1998 to August 2000
Managed a four-person production ring; proficient in troubleshooting; made minor repairs on the equipment; responsible for daily reporting and maintaining documentation.
• Received a record-breaking production award.
Assembly Specialist
Georgia Pacific
July 1994 to April 1998
Assembled windows for the Weather Seal Division; specialized in finish work and quality control. Worked in several departments laying up the glass and putting windows together; cutting the grids and cutting the glass for the windows, which required heavy lifting and accuracy to eliminate wasting materials with incorrect cuts or broken glass.
• First woman to learn to cut glass, measure, and fill orders, which required accuracy and precision. Typically performed by male workers due to the glass weight and risk of injury.
• Provided First Aid and CPR training to all staff for ISO certification. Education
Associate in Business
Kalamazoo Valley Community College - Kalamazoo, MI May 2003 to June 2005
Skills
• Customer Support
• Customer Service
• Customer Care
• CSR
• CSR
• Customer Support
• Customer Service
• Customer Care
• Data Entry
• Microsoft Office
• Typing
• Excel
• Microsoft Word
• Cash Handling
• Debits & Credits
• Guest Services
• Accounts Receivable
• Bookkeeping
• Accounting
Links
http://linkedin.com
Certifications and Licenses
Customer Service Skills assessment - Highly Proficient November 2018
Indeed Assessments™ evaluation completed with Highly Proficient rating. View my results:
https://share.indeedassessments.com/share_assignment/wtra2ho-bclxzwyx Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Assessments
Customer Focus & Orientation Skills — Proficient
November 2018
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills and Expertise
* Sales and Customer Service Excellence
* Training, Coaching and Team Building
* Strong Oral and Written Communication Skills
* Time Management/Scheduling Proficiency
* Ability to Prioritize Multiple Assignments
* Detail Oriented
* Adaptability to Fast-paced, Dynamic Environments
Contact this candidate