Kathryn Thomas

Customer Service / Finance

Wooster, OH 44691

adrc71@r.postjobfree.com

+1-269-***-****

I have 40 years of experience in customer service and team building, 18 years of Strategic sales, data entry and customer service professional and business fundamentals in a workplace environment. My work ethics exceed the normal expectations of most workplaces. My proven strengths are being Positive and Responsible, being able to Adapt to most situations and Achieve the desired outcome of situations given to me. I am currently looking for a position that will challenge me to learn new skills and to have that perfect fit for the employer as well as myself. I have over 15 years of Accounts Payable/ Recievable positions and I love the challenges of solving and discrepancies and coming to an agreeable solution for both parties.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Accounts Receivable

North Gateway Tire - Seville, OH

October 2019 to Present

Accounts Payable and many other tasks given to me from the General Manager Guest Service Associate

Inn at Honey Run - Millersburg, OH

January 2019 to Present

Assist guests at check in, accept payment and reconcile their folios at the end of their stay, Make reservations, collect personal and credit card information. Provide excellent customer service and anticipate any needs they may have.

Unclaimed Property Coordinator

Stryker

May 2013 to Present

Responsible for researching and delivering results to remove credits and old debits from customer accounts. Focus is to keep credit and collections current, to keep all accounts audit ready, to look at accounts and research the reasoning on past due credits, and to clear outstanding invoices from the accounts properly.

• Asked to join this team by the department manager due to the experience gained and my performance throughout the Price Waterhouse Coopers audit. Continue to meet and exceed expectations locating information and resolving account issues.

Unclaimed Property Coordinator

Stryker - Kalamazoo, MI

May 2013 to Present

1. Audit and clear unclaimed credits on accounts

2. Research accounts that have long standing credits and debits 3. Submit information to companies and communicate the problems and issues 4. Work with accounts receivable and other divisions as needed. 5. Work within a team for collaboration of information and ways to work more effectively Unclaimed Property Coordinator

Stryker - Kalamazoo, MI

May 2013 to Present

Associate Accounts Payable Coordinator

Stryker

May 2013 to August 2015

Focused on entering invoices and researching problem invoices. Interacted and collaborated with customers to come to a reasonable solution for all parties involved. Built and nurtured relationships to ensure that services were client specific. Provided customized and personalized customer service.

• Received recognition for keying in the most invoices for the year and regularly received positive feedback from clients.

• Met and exceeded goals for invoice processing and accurate data entry. Stryker

January 2013 to May 2013

Worked on the unclaimed property audit with Price Waterhouse Coopers. Responsible for researching unclaimed property and uploading the results to Price Waterhouse Coopers.

• Hired full-time within Stryker after working for five months through On Staff (a temporary staffing agency) due to adaptability, flexibility and overall ability to learn quickly and accept responsibility. Patient Service Associate

Borgess Ambulatory Care

November 2008 to November 2012

Responsible for scheduling and registering patients as they arrived at the clinic; entering demographics and billing information; completing the billing on time each month. Built strong customer and patient relationships, communicated with nurses and physicians, and updated company information in the Borgess database. As part of a collaborative team, coordinated with the nurses to identify which patient was the highest priority and communicated to other patients regarding unscheduled patients that required immediate attention.

• Performed assigned duties efficiently, which resulted in being asked to take on additional responsibilities to alleviate the RN's workload. Also, completed patient billing and other duties without requiring overtime.

General Manager

Fairfield Inn

July 2007 to November 2008

Focused on profitability and excellence in service; managed the process of hiring employees; interfaced with Human Resources, Marketing, and Payroll departments; also was responsible for administrative activities.

• Received "green status", which is 90% or better on all Marriott inspections. Came in below budget; only hotel of the six under this property management company to meet established finance goals.

• Received Guest Service scores of 91% or higher.

• Acquired skills as Revenue Manager and worked on sales strategies that resulted in increased revenue through use of our meeting room.

Assistant General Manager

Hampton Inn

November 2005 to July 2007

Provided oversight for Accounts Payable and Receivable; worked with finance staff on fiscal issues; responsible for ordering supplies on a timely basis; worked independently and with staff to troubleshoot issues as they arose; served as communication liaison with all internal departments and external vendors, worked to establish positive customer and employee relations; created staffing schedules.

• Passed the first inspection of the hotel without the General Manager on site. Inspections verify that hotels provide high-quality housekeeping, maintenance, food service and customer service. Sales Coordinator

Marriott International

May 2000 to November 2005

Interfaced with Accounts Payable staff; facilitated communication to all departments; followed up on sales leads and negotiated rates with companies; organized group events; managed reservations; and responsible for ordering materials. Initially, part-time front desk clerk; hired full time (August 2000) as Sales Coordinator.

• Met all cold calls and sales goals.

• Completed Guest Safety Training and Computer Operations/Finance Training (2001).

• Completed Scheduling and Switchboard Operations Training (2001). Machine Operator

Duo Tang

May 1998 to August 2000

Managed a four-person production ring; proficient in troubleshooting; made minor repairs on the equipment; responsible for daily reporting and maintaining documentation.

• Received a record-breaking production award.

Assembly Specialist

Georgia Pacific

July 1994 to April 1998

Assembled windows for the Weather Seal Division; specialized in finish work and quality control. Worked in several departments laying up the glass and putting windows together; cutting the grids and cutting the glass for the windows, which required heavy lifting and accuracy to eliminate wasting materials with incorrect cuts or broken glass.

• First woman to learn to cut glass, measure, and fill orders, which required accuracy and precision. Typically performed by male workers due to the glass weight and risk of injury.

• Provided First Aid and CPR training to all staff for ISO certification. Education

Associate in Business

Kalamazoo Valley Community College - Kalamazoo, MI May 2003 to June 2005

Skills

• Customer Support

• Customer Service

• Customer Care

• CSR

• CSR

• Customer Support

• Customer Service

• Customer Care

• Data Entry

• Microsoft Office

• Typing

• Excel

• Microsoft Word

• Cash Handling

• Debits & Credits

• Guest Services

• Accounts Receivable

• Bookkeeping

• Accounting

Links

http://linkedin.com

Certifications and Licenses

Customer Service Skills assessment - Highly Proficient November 2018

Indeed Assessments™ evaluation completed with Highly Proficient rating. View my results:

https://share.indeedassessments.com/share_assignment/wtra2ho-bclxzwyx Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Assessments

Customer Focus & Orientation Skills — Proficient

November 2018

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills and Expertise

* Sales and Customer Service Excellence

* Training, Coaching and Team Building

* Strong Oral and Written Communication Skills

* Time Management/Scheduling Proficiency

* Ability to Prioritize Multiple Assignments

* Detail Oriented

* Adaptability to Fast-paced, Dynamic Environments

Contact this candidate